Pfaffenwinkel Mountain Holidays

We arrived late at night only to find out that the hot water boiler was broken and the hotel had no hot water all three nights we stayed there. They made it up by providing free buffet breakfast and they also offered a 25% discount on our stay, but to be honest we haven’t yet seen the refund

Allie at front desk check in was extremely helpful and friendly Night manager was also very helpful too Great breakfast Friendly staff

Great hotel. Spa, room are great. Highly recommended.

Lovely room- attentive staff

Beautiful hotel, great location walkable to center of city and nice terrace restaurant. Staff was very helpful and pleasant.

The staff was the best I've seen in decades of first class travel. The restaurant (9th floor) was a hot local destination, not just a filler. The gym was well equipped ...although the European brands of fitness were strange to me ..and maybe not as functional as in the USA Central location allowed for walks to major Munich museums, sites (good and bad), and parks (English Gardens).

A traditional Austrian hotel set in the quaint village of Igls just outside Innsbruck. Great location as bus stop just outside hotel and very easy to get into Innsbruck and to activities around Innsbruck. Tram also a 5 minute walk away another good transport option for getting to Ambras Castle, forest walks, and into Innsbruck as well as being the scenic option. Hotel staff were very friendly and accommodating. We stayed half board and the hotel served traditional Austrian food in the evenings which was excellent. A smaller restaurant compared to some hotels but with good food and friendly staff. Room was a good size and clean, due to the hotel being traditional some areas needed a lick of paint but good otherwise. The only thing when we stayed it was hot, the rooms do not have AC but when we asked at reception they provided a fan and we kept the windows open.

Everyone was very helpful and kind.

Great stay and wonderful customer service. When we arrived they mentioned items in our room bar were complimentary. We had two bottles of water and a chocolate small wafer in the fridge. However, when refreshing the room, the cleaner gave us more bottles of water and a number of snacks, which we appreciated. A really nice gesture. Hotel bar staff was smiling and kind. We appreciated the AC, as it was quite hot in Munich. A number of places don’t have AC. Shampoo/body wash, along with conditioner bottles we (and the staff) could not open, they brought another. Overall the staff and atmosphere were wonderful. We would stay here again but we will check the amenities and function once we arrive.

Allie at front desk check in was extremely helpful and friendly Night manager was also very helpful too Great breakfast Friendly staff

Great staff