Canada Mountain Holidays

This hotel is quite a good value for Whistler and we had a big comfortable room for two adults and on 10 year old. Be careful when booking though, there are 2 Pan Pacific hotels in Whistler village and they have different policies. I booked the mountainside hotel after reading the pet policy and arrived with our dog. My wife was told (only 3 days into our stay) that this hotel isn’t pet friendly and that the other location is. I must’ve made a mistake reading the policy for the wrong location!

Great, easy, comfortable.

The folks there are all so warm and lovely !

I will start with the positives: The historic exterior of the property is charming, the flowers are gorgeous, and the view of Banff Springs is outstanding. The staff is also very friendly. The areas for opportunity: The cost is not worth the value. We paid $1,200 USD for one night and it was maybe worth half that. When we checked in at 5pm, we paid extra for an upgrade, and our room was not ready for ~3+ hours. The hotel did offer us a food and beverage credit, which we used at the chophouse. One of our meals was good, the other was terrible. The manager was very understanding and kind, but a disappointing experience. The rooms are VERY small and worn. Huge gauges in the walls, scuffs, incredibly small bathroom. While there are some positives, I would not recommend to stay here. There are other hotels that may not have the view and prestige, but the cost at the Fairmont is definitely not worth it.

The property is really special, love that the lake activities were included. The rooms were really well appointed and clean. The staff is really friendly and helpful. Would definitely go back for another visit!

Great, easy, comfortable.

I will start with the positives: The historic exterior of the property is charming, the flowers are gorgeous, and the view of Banff Springs is outstanding. The staff is also very friendly. The areas for opportunity: The cost is not worth the value. We paid $1,200 USD for one night and it was maybe worth half that. When we checked in at 5pm, we paid extra for an upgrade, and our room was not ready for ~3+ hours. The hotel did offer us a food and beverage credit, which we used at the chophouse. One of our meals was good, the other was terrible. The manager was very understanding and kind, but a disappointing experience. The rooms are VERY small and worn. Huge gauges in the walls, scuffs, incredibly small bathroom. While there are some positives, I would not recommend to stay here. There are other hotels that may not have the view and prestige, but the cost at the Fairmont is definitely not worth it.

The staff at the front desk were over and above helpful. Lovely room and great pool.