Cancun Mountain Holidays

They assign you a personal concierge, but they are not there to help you, they are there to sell you memberships and excursions. Adriana was our personal concierge, she invited us to a “breakfast” is was kind of a conference. we did not go, so she said after the breakfast she was going to give us $100 credit. But another concierge that was there mentioned to us that, the $100 credit we were to receive it because we book 3+ nights we expedia (we did not get it). She also mentioned to us not to book with expedia and book in their website, but booking with expedia is a lot better because we got some extra benefits like internet on two devices that the hotel does not provide. I would recommend not to book dI would recommend if Adriana is your assigned “personal Concierge” ask for someone else, she is not going to help you if you dont buy anything from her. The other ones do help even if you dont buy from them.

Staying here was fun! A lot of events happen everyday at the pool. The food in the buffet wasn't the best and the area was HOT!

Wonderful customer service and attention to details. The food was authentic and the drinks were excellent. This is a great place when you're looking for a high-quality, relaxing vacation without all the noise.

Great experience great staff

I honestly loved our stay. Staffffffffff is amazzzzing. Had the drinks coming. Once they get to know you and know what you like to drink .. you don't even have to ask. It is ready for you. Rooms are amazing even though we didn't stay in our rooms too much. Food stations throughout all day long as well Activities to do at the resort. Some might need to be changed . For example the axe throwing and the archery was a little on the not so exciting. The bingo was fun and hilarious. The circus night on Saturday was fun. Very nice excellent. More of an outdoor banquet with show. Very beautiful. Mor food than you can even ask for and drinks . I loved feeling safe at this hotel. Very new and clean. We went for a nice relaxing stay. We also did the spa which was great. Not so much of a wild party hotel.

Wonderful customer service and attention to details. The food was authentic and the drinks were excellent. This is a great place when you're looking for a high-quality, relaxing vacation without all the noise.

I honestly loved our stay. Staffffffffff is amazzzzing. Had the drinks coming. Once they get to know you and know what you like to drink .. you don't even have to ask. It is ready for you. Rooms are amazing even though we didn't stay in our rooms too much. Food stations throughout all day long as well Activities to do at the resort. Some might need to be changed . For example the axe throwing and the archery was a little on the not so exciting. The bingo was fun and hilarious. The circus night on Saturday was fun. Very nice excellent. More of an outdoor banquet with show. Very beautiful. Mor food than you can even ask for and drinks . I loved feeling safe at this hotel. Very new and clean. We went for a nice relaxing stay. We also did the spa which was great. Not so much of a wild party hotel.

Amazing service and facilities

I honestly loved our stay. Staffffffffff is amazzzzing. Had the drinks coming. Once they get to know you and know what you like to drink .. you don't even have to ask. It is ready for you. Rooms are amazing even though we didn't stay in our rooms too much. Food stations throughout all day long as well Activities to do at the resort. Some might need to be changed . For example the axe throwing and the archery was a little on the not so exciting. The bingo was fun and hilarious. The circus night on Saturday was fun. Very nice excellent. More of an outdoor banquet with show. Very beautiful. Mor food than you can even ask for and drinks . I loved feeling safe at this hotel. Very new and clean. We went for a nice relaxing stay. We also did the spa which was great. Not so much of a wild party hotel.

Great experience great staff

Amazing service and facilities

Great experience great staff

Staying here was fun! A lot of events happen everyday at the pool. The food in the buffet wasn't the best and the area was HOT!

They assign you a personal concierge, but they are not there to help you, they are there to sell you memberships and excursions. Adriana was our personal concierge, she invited us to a “breakfast” is was kind of a conference. we did not go, so she said after the breakfast she was going to give us $100 credit. But another concierge that was there mentioned to us that, the $100 credit we were to receive it because we book 3+ nights we expedia (we did not get it). She also mentioned to us not to book with expedia and book in their website, but booking with expedia is a lot better because we got some extra benefits like internet on two devices that the hotel does not provide. I would recommend not to book dI would recommend if Adriana is your assigned “personal Concierge” ask for someone else, she is not going to help you if you dont buy anything from her. The other ones do help even if you dont buy from them.