Alberta Mountain Holidays

You’re paying a premium to stay at this hotel. At over $800 a night, I expected a lot more, and unfortunately it didn’t deliver. Our room had visible water damage, baseboards coming off the wall, badly stained lampshades, holes in the wallpaper, and worn furniture. It was a single king room that was obviously converted from a double queen, and it felt very bare. There was no artwork, no extra seating or furniture, and none of the small touches I’d expect from a higher-end property like bottled water, mints, chocolates, etc. The view from our room was of a woodpile and a utility road, and it was noisy from staff taking garbage out. I understand not every room can have an amazing view, but the hotel didn’t appear to be full, so I would have expected a better room placement. We brought these concerns forward and were given a discount, which was appreciated. That said, for the price being charged, these issues really shouldn’t have needed to be addressed after the fact. There were also noticeable exterior maintenance issues. From our window we could see missing siding, exposed piping, and a fence falling over. None of this would be a major issue at a budget hotel, but for the level this property markets itself at, they need to do better.