West Island Luxury Holidays

Check in was quick, 2 bdr was great. Would be great if they had better coffee / tea in the room. Amenities were great.

Sens Hotel has a good location and comfortable rooms, but several issues affected our stay. The shower drain was clogged, causing water to pool while showering, and the conditioner dispenser was empty and had not been refilled. The elevator wait times were also incredibly long. We were traveling with a stroller and ended up carrying it down the stairs because waiting for the elevator took so long. We also had repeated problems with the room key cards. My parents’ cards wouldn’t work, requiring several trips to the lobby. In the end, the manager had to unlock the room with his master fob. The staff were helpful, but these maintenance and operational issues made the stay much less enjoyable.

Room was clean, well ventilated at the perfect temperature. Super quiet. The shades are opaque and kept the room super dark (woke up past 9am and didnt feel like it was this late) Staff at the front desk went above and beyond to help us access our room. (I have never seen a front desk clerk lead us all the way to the elevator wishing us a great stay. Thank you Jade, after a long harsh day, this little extra attention was very appreciated)

Check in was quick, 2 bdr was great. Would be great if they had better coffee / tea in the room. Amenities were great.

Very very spacious suite. Unbelievably big bathroom area. A third floor skylight somewhat makes up for the fact that there’s no view out the windows. Although the building itself has aged gracefully, the newer amenities and appointments in the rooms keep you in today’s world.

Room was clean, well ventilated at the perfect temperature. Super quiet. The shades are opaque and kept the room super dark (woke up past 9am and didnt feel like it was this late) Staff at the front desk went above and beyond to help us access our room. (I have never seen a front desk clerk lead us all the way to the elevator wishing us a great stay. Thank you Jade, after a long harsh day, this little extra attention was very appreciated)

Check in was quick, 2 bdr was great. Would be great if they had better coffee / tea in the room. Amenities were great.

Sens Hotel has a good location and comfortable rooms, but several issues affected our stay. The shower drain was clogged, causing water to pool while showering, and the conditioner dispenser was empty and had not been refilled. The elevator wait times were also incredibly long. We were traveling with a stroller and ended up carrying it down the stairs because waiting for the elevator took so long. We also had repeated problems with the room key cards. My parents’ cards wouldn’t work, requiring several trips to the lobby. In the end, the manager had to unlock the room with his master fob. The staff were helpful, but these maintenance and operational issues made the stay much less enjoyable.