Leeward Coast Kid friendly Holidays

I didn’t like lady working at the rum fire bar by the pool side her name was Margie, extremely rude and hostile! She ignored us, retaliated and made fun of us, I did let the manager Cassie at the front desk know! The rooms looked very depressing, we asked to change our room twice until finally we got a good room, the bathtub was not new and had marks and scratches! The people working at this hotel are kinda not very friendly, they are okay but not high energy and not excellent customer service, they are dry cold and follow policy! They are all asians and they dont treat non-asians with kindness! Most of the guests are also Asian so maybe this is the culture of the hotel ! The hotel has a depressed crowd! At the pool nobody is laughing or excited! Everyone just seemed depressed! There isn’t much to do at the hotel, just pool and public beach, and shops! When you get out of hotel, there is tons of shops everywhere and the nightlife is fun! There is no food service in the room , no canoeing no snorkeling although expedia says they have it at the beach next to the hotel! Overall this could be a fun place for families with kids ! Not singles! We went as a family but no kids! There is only one shower for the beach in the pool ! There breakfast is okay, it has some fruits, and mainly eggs! Not that many options! It is probably the best resort in waikiki tho as all other hotels look even more depressing except surfrider

Very nice open clean spacious oceanfront room! Very friendly staff. We needed an iron and couldn’t find one in the room. We asked the housekeeping staff and left to get lunch. When we got back in our room the ironing board and iron were already in our room.

Obviously you’re paying for a lot of this, but amazing staff, incredibly responsive and accommodating. I cannot say enough about this property. But it is the people that make this property, the amenities are secondary to them. They are quick with suggestions, they are honest and they are knowledgeable. Never staying anywhere else.