North Seattle Honeymoon Holidays

Love the decor and proximity to campus; helpful to have a breakfast spot downstairs

Overall, I’d rate this hotel 3.5 out of 5 stars. The property itself is beautiful, very clean, and the rooms were spacious, comfortable, and what you would expect from a 5-star hotel. Unfortunately, the customer service did not match the luxury standard the hotel advertises. During our stay, we called the front desk from the room phone three separate times with no answer, which was frustrating and disappointing. The biggest issue, however, was with the hotel’s Audi car service. The staff was not knowledgeable or helpful when trying to assist us, and the front desk associate at checkout showed little urgency or follow-through. We stood there waiting for over 20 minutes without any updates, and no one ever followed up with us despite being told they would. For a luxury hotel, service and attentiveness matter just as much as the physical property. While the hotel itself is lovely, the lack of responsiveness and customer care left us disappointed overall.

Close to everything

The rooms were clean, the staff was friendly, it was very convenient, and the view/restaurant were excellent! All you can ask for.

Clean hotel, helpful staff, amazing shower water pressure, good location as it is walkable distance to the Space Needle, Pike’s Market, and Light Rail to get to and from the airport.

6 stars for the staff! Arthur the bellman and Tomteo (?) the breakfast server. They quote “the largest room in the house is the room to improve “. Our experience was a service level that was always looking to surprise and delight. And the rooms and hotel are epic at large. Our new Seattle place to stay.

Overall, I’d rate this hotel 3.5 out of 5 stars. The property itself is beautiful, very clean, and the rooms were spacious, comfortable, and what you would expect from a 5-star hotel. Unfortunately, the customer service did not match the luxury standard the hotel advertises. During our stay, we called the front desk from the room phone three separate times with no answer, which was frustrating and disappointing. The biggest issue, however, was with the hotel’s Audi car service. The staff was not knowledgeable or helpful when trying to assist us, and the front desk associate at checkout showed little urgency or follow-through. We stood there waiting for over 20 minutes without any updates, and no one ever followed up with us despite being told they would. For a luxury hotel, service and attentiveness matter just as much as the physical property. While the hotel itself is lovely, the lack of responsiveness and customer care left us disappointed overall.

Great location. Great staff. Great rooms. Great service and a great value. Will definitely stay here again when I return to Seattle .

Our room was nicely appointed and quiet. The coffee shop was gone, but the upgraded coffee machine in the lobby was a nice replacement. I hate to complain, but the beds were not very comfortable and the pillow were very lumpy - we had some trouble sleeping. Also, vacuuming the lobby in the morning around people sitting in the chairs and sofas was not very considerate, seems this could be done earlier, when there are no people having coffee and relaxing in the lobby. We were told we could split the bill when I called ahead of our visit, then we were told we could not do so when we arrived - awkward. The rooftop patio was enjoyable, and the staff was helpful and friendly.

Overall, I’d rate this hotel 3.5 out of 5 stars. The property itself is beautiful, very clean, and the rooms were spacious, comfortable, and what you would expect from a 5-star hotel. Unfortunately, the customer service did not match the luxury standard the hotel advertises. During our stay, we called the front desk from the room phone three separate times with no answer, which was frustrating and disappointing. The biggest issue, however, was with the hotel’s Audi car service. The staff was not knowledgeable or helpful when trying to assist us, and the front desk associate at checkout showed little urgency or follow-through. We stood there waiting for over 20 minutes without any updates, and no one ever followed up with us despite being told they would. For a luxury hotel, service and attentiveness matter just as much as the physical property. While the hotel itself is lovely, the lack of responsiveness and customer care left us disappointed overall.

The rooms were clean, the staff was friendly, it was very convenient, and the view/restaurant were excellent! All you can ask for.