North Mission Beach Honeymoon Holidays

We have stayed at Pala Casino and Resort a couple of times and have always enjoyed the beautiful building and well kept landscape. We don't gamble so I can't speak to the casino. We love the adults only pool and that is where we spend most of our time. We are appreciative of the covered parking but we missed the free valet they used to have. They said valet is now only on the weekends. Our housekeeping service was on point and every staff member we interacted with was helpful and polite. Our only complaint is that the pool menu could be better and we wish you would bring back day passes like before COVID. Pala is less than 30 minutes from our home so we will be back to enjoy your pools.

Unfortunately, our stay was very disappointing. Check-in was smooth, but that was one of the few positive aspects of the experience. There was no clear mention during booking or check-in about the significant noise from the nearby freeway and airport. The noise was very noticeable and made it difficult to have a comfortable and relaxing stay. The parking charge was another major disappointment. I understood the parking fee to be $35, but I was actually charged $70.82. For such a substantial additional charge, the parking fees should be clearly disclosed and explained before guests are charged. The TV remote also did not work, which is a basic amenity that should be checked before a guest arrives. In addition, the room was advertised with cooking facilities, but it did not have all of the basic utensils and necessities needed to actually prepare a meal. Between the excessive noise, unexpected parking charge, non-working TV remote, and poorly equipped kitchen, the overall experience did not meet our expectations. For the price paid, I expected much better attention to basic guest comfort and amenities. Unfortunately, based on this experience, I cannot recommend this hotel and would not choose to stay here again.

Rooms are clean and modern but a bit small. Staff are all very friendly and helpful and the upper open top via Capri Dive bar was excellent! Note that they do not serve breakfast at Dive beginning on Sept 1st. Don’t know when they start back up.

The property is conveniently located in central IB. And while other rooms looked like they would be comfortable our room was located across from where the garbage is dumped and the washer and dryer. I messaged the property manager right away and sent photos of the overflowing garbage. I asked to be moved to another room. They said that was not possible. They did say they would give me a 10% refund on my stay. They never honored this. This level of garbage certainly attracts rats. Who wants this right outside their door? I gave them feedback that this particular room should not be rented out as a guest room because of the garbage and noise from the washer and dryer running.

Nice hotel, well located near the Gaslamp.