Thailand Honeymoon Holidays

I have stayed at The Mandarin all my visits to Bangkok and I have always enjoyed it. Great location, wonderful and helpful staff. Great response to guests. It’s slightly showing its age but still well maintained. The breakfast selection has always been good and expansive

Avista Hideaway is absolutely beautiful, but unfortunately the customer service did not match the property. For a luxury resort, we expected a much more seamless experience. Throughout our stay, there were repeated miscommunications and a general lack of organization. At one point, I was transferred 3 times just to get an answer to a basic question. We also canceled a dinner reservation in person that morning with a reservations staff member at the restaurant. Despite that, we received multiple calls about it while we were sleeping, unnecessarily interrupting our rest. On checkout day, our luggage could not be located when it was time to catch our airport ride. Service at the pool bar was inconsistent, with bartenders struggling to make drinks listed on their own menu. The exception was the rooftop bartender, who was fantastic! He was personable, knowledgeable, and offered great recommendations. He was a highlight of our stay. We were initially torn between Avista and another Phuket resort, and unfortunately, this experience made us question our choice. It’s a shame because the resort has so much potential, but beautiful surroundings can’t make up for repeated service issues. We left a bit disappointed

The staff was amazing! We loved our stay! Definitely want to come back!

Avista Hideaway is absolutely beautiful, but unfortunately the customer service did not match the property. For a luxury resort, we expected a much more seamless experience. Throughout our stay, there were repeated miscommunications and a general lack of organization. At one point, I was transferred 3 times just to get an answer to a basic question. We also canceled a dinner reservation in person that morning with a reservations staff member at the restaurant. Despite that, we received multiple calls about it while we were sleeping, unnecessarily interrupting our rest. On checkout day, our luggage could not be located when it was time to catch our airport ride. Service at the pool bar was inconsistent, with bartenders struggling to make drinks listed on their own menu. The exception was the rooftop bartender, who was fantastic! He was personable, knowledgeable, and offered great recommendations. He was a highlight of our stay. We were initially torn between Avista and another Phuket resort, and unfortunately, this experience made us question our choice. It’s a shame because the resort has so much potential, but beautiful surroundings can’t make up for repeated service issues. We left a bit disappointed

The room had a washer dryer that wasn't very good. While it washed my clothes, it just wouldn't dry them. I ended up having to hang dry my laundry.

I have stayed at The Mandarin all my visits to Bangkok and I have always enjoyed it. Great location, wonderful and helpful staff. Great response to guests. It’s slightly showing its age but still well maintained. The breakfast selection has always been good and expansive

The room had a washer dryer that wasn't very good. While it washed my clothes, it just wouldn't dry them. I ended up having to hang dry my laundry.

Avista Hideaway is absolutely beautiful, but unfortunately the customer service did not match the property. For a luxury resort, we expected a much more seamless experience. Throughout our stay, there were repeated miscommunications and a general lack of organization. At one point, I was transferred 3 times just to get an answer to a basic question. We also canceled a dinner reservation in person that morning with a reservations staff member at the restaurant. Despite that, we received multiple calls about it while we were sleeping, unnecessarily interrupting our rest. On checkout day, our luggage could not be located when it was time to catch our airport ride. Service at the pool bar was inconsistent, with bartenders struggling to make drinks listed on their own menu. The exception was the rooftop bartender, who was fantastic! He was personable, knowledgeable, and offered great recommendations. He was a highlight of our stay. We were initially torn between Avista and another Phuket resort, and unfortunately, this experience made us question our choice. It’s a shame because the resort has so much potential, but beautiful surroundings can’t make up for repeated service issues. We left a bit disappointed