Alto Tajo Nature Reserve Golf Holidays

NOT THE NICEST PEOPLE TO DEAL WITH. NO air conditioning with a room at 80F; with the windows open. That is not what is expected of a 4 star hotel. Staff said that other guests said they were cold. Well all they had to do was turn off their thermostats. Why shutdown the A/C for everyone else. We’re on the top floor with the sun on the windows all day heating up the room. We had to sleep with the windows open and listen to garbage trucks at midnight and street cleaning machines even later. More of a hostal than a 4star hotel experience. Staff was NOT helpful at all. Nothing they could do and that all the fans that they had been lent out already. So, if there are so many clients that need A/C why not turn it on. It’s one of the hotel’s amenities without any word anywhere there it is a seasonal amenity. Nor is it expected.

The hotel In general was good, room, parking, breakfast. Just no VIP service was done, but was fine in general.

Great location

The hotel is beautiful and the staff was wonderful but the rooms are too small.

Felt right at home from the second I arrived until the moment I left. Staff is unavailability friendly and truly want to help. Rooms, restaurants and the main bar are all perfection. Beautiful hotel - great location - strongly recommend you visit!

The hotel is beautiful and the staff was wonderful but the rooms are too small.

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NOT THE NICEST PEOPLE TO DEAL WITH. NO air conditioning with a room at 80F; with the windows open. That is not what is expected of a 4 star hotel. Staff said that other guests said they were cold. Well all they had to do was turn off their thermostats. Why shutdown the A/C for everyone else. We’re on the top floor with the sun on the windows all day heating up the room. We had to sleep with the windows open and listen to garbage trucks at midnight and street cleaning machines even later. More of a hostal than a 4star hotel experience. Staff was NOT helpful at all. Nothing they could do and that all the fans that they had been lent out already. So, if there are so many clients that need A/C why not turn it on. It’s one of the hotel’s amenities without any word anywhere there it is a seasonal amenity. Nor is it expected.

Felt right at home from the second I arrived until the moment I left. Staff is unavailability friendly and truly want to help. Rooms, restaurants and the main bar are all perfection. Beautiful hotel - great location - strongly recommend you visit!

Liked everything about this hotel! Enjoyed our stay

All good

La habitacion que nos tocó era bastante pequeña, un poco apretada para 2 personas, pero tenia todo lo necesario. La ubicacion es excelente, a metros de la Gran Vía con excelente acceso a transporte público, sobre una calle peatonal con muy buena oferta gastronomica. El hecho de que esta sobre una peatonal puede ser un problema para la gente que llega con muchas maletas o maletas muy pesadas, ya que el taxi no puede llegar hasta la puerta del hotel (llega a 30 mts). El wifi funciona bien, el personal del hotel es muy amable y correcto