Morris Island Fishing Holidays

Wonderful hotel in the heart of downtown Charleston. The staff was courteous, attentive, and very helpful. We would definitely stay here again.

Our first visit to Charleston was made even more special by our stay at The Restoration. From the moment we arrived, the staff’s genuine hospitality made all the difference. A special thank you to LaSharra at the front desk and Matt, the guest curator. They were welcoming and inviting, and went above and beyond to make sure we had everything we needed. Traveling with our baby daughter, we especially appreciated having a crib ready for her in our room and all the thoughtful touches that made our stay comfortable and easy like the breakfast basket each morning. We even had an issue with our rental car and they handled that so professionally. The accommodations were clean, spacious, beautiful, and felt like the perfect place to relax after exploring the city. And the location couldn’t be better! Being right in the heart of Charleston made it easy to walk to shops, restaurants, the water, and so many of the city’s activities. The Restoration was the perfect introduction to Charleston, and we will definitely be back!

Kudos to Kevin for providing excellent customer service the morning we checked out. We booked through Expedia and chose a package that included parking at a lower rate of $34 while the hotel charges $49. They still charged us the $49 and we had to spend close to an hour through Expedia trying to figure it out. The young lady at front desk simply told us during check in that she never heard of paying for valet through Expedia and there was nothing she could do. The hotel is nice, you have to use valet as it’s downtown Charleston and parking in general is scarce. Room was spacious. They have a “resort fee” of around $35 as well. Location is convenient and walkable. We booked a high floor room and it was quiet. Restaurant closes at 9:00 pm which is rather early for Charleston.

We waited 20 minutes to check out and were completely ignored. They then sent us a bill including parking and other amenities when we had fully prepaid the reservation AND HAD NO CAR. Watch you bill - they ignore you so they can scam you afterwards. Such a shame as the check-in was great. Check out was terrible.

Wonderful hotel in the heart of downtown Charleston. The staff was courteous, attentive, and very helpful. We would definitely stay here again.