Northwest San Antonio Adventure Holidays

Had a bad experience because our ac was not working. Checked in to our room and on the way we could smell a musky order throughout the hotel especially our floor(5) the 1st floor has an air freshener it smelt wonderful. Decided to leave so the room could cool down but when we got back it was the same decided to call front desk but they never answered and then they put u on hold for over 5 minutes. I understand they were busy so we went to the pool while they said they were gunna check it. They did not go so we showered but the shower did not look clean tub was looked black to me. They finally came about 9 pm and it did cool down but why did I have to call so many times and keep bothering them. The hotel is very old the pictures make it look elegant but I would not be back save your money and go somewhere else plus u have to pay for parking and they charge for a 3rd person a $20 fee.plus u have to pay to use their WiFi!!! I really choose it because it had 2 pools indoor/outdoor but we were very dissatisfied with it. Very dirty I had to clean it myself. Plus there wasn’t towels but the front guy helper was nice enough to restock them. I will not be revisiting this one.