Castelli Romani Adventure Holidays

Excellent staff, location, breakfast, and clean room with an awesome shower.

The property had stunning views, the staff were lovely but we hoped the pool had been a little cleaner (it did have a robot pool vacuum but it didn't reach all spots). Rooms could do with a safe. Overall we'd definitely return.

It was a quaint hotel like a b & b italian style. The food is pretty pricey in the taverna but the staff is very helpful. If i went back .. which is unlikely i would definately stay there.

While the hotel may meet the very basic standards expected for accommodation, my overall experience was unfortunately quite disappointing. The facilities and amenities provided felt extremely limited and lacked the level of comfort and attention one would reasonably expect for the price being charged. What stood out most was the apparent focus on generating additional revenue rather than prioritising genuine customer satisfaction and hospitality. Many aspects of the service felt transactional, with little effort made to ensure guests felt valued, welcomed, or properly looked after during their ( I was charged €2.50 for requesting an extra tea bag and also charged for bottle of water left in the fridge that is normally complementary). Overall, the experience did not reflect good value for money, and there appears to be significant room for improvement in both service quality and guest experience.

The hotel was beautiful, and so incredibly restful. Great transport links into Rome. The hotel had a shuttle that would take you into town. Sadly, the shuttle was very very unreliable. You had to book it in advance, and even then, we had to call the hotel several time to get them to pick us up. That was incredibly disappointing. If you don't have a local phone number and have to pay for foreign phone calls, I would not recommend. You will be stuck without a ride.

The property had stunning views, the staff were lovely but we hoped the pool had been a little cleaner (it did have a robot pool vacuum but it didn't reach all spots). Rooms could do with a safe. Overall we'd definitely return.

Excellent staff, location, breakfast, and clean room with an awesome shower.

While the hotel may meet the very basic standards expected for accommodation, my overall experience was unfortunately quite disappointing. The facilities and amenities provided felt extremely limited and lacked the level of comfort and attention one would reasonably expect for the price being charged. What stood out most was the apparent focus on generating additional revenue rather than prioritising genuine customer satisfaction and hospitality. Many aspects of the service felt transactional, with little effort made to ensure guests felt valued, welcomed, or properly looked after during their ( I was charged €2.50 for requesting an extra tea bag and also charged for bottle of water left in the fridge that is normally complementary). Overall, the experience did not reflect good value for money, and there appears to be significant room for improvement in both service quality and guest experience.

I had a very good stay here . The staff is very friendly and helpful, and the hotel itself is comfortable and in a good location. It was early May , but I felt too warm in the room- asked the front desk about the AC that was turned off ( I had specifically booked the hotel with AC knowing I would not be comfortable in a warm room). They said they didn’t have it turned on for the season but promised to do it for me. I was pleasantly surprised when I came back to my room at night that the AC was working - the listened and accomodated my request . I will definitely recommend this place to anyone visiting Frascatti.

The property had stunning views, the staff were lovely but we hoped the pool had been a little cleaner (it did have a robot pool vacuum but it didn't reach all spots). Rooms could do with a safe. Overall we'd definitely return.

While the hotel may meet the very basic standards expected for accommodation, my overall experience was unfortunately quite disappointing. The facilities and amenities provided felt extremely limited and lacked the level of comfort and attention one would reasonably expect for the price being charged. What stood out most was the apparent focus on generating additional revenue rather than prioritising genuine customer satisfaction and hospitality. Many aspects of the service felt transactional, with little effort made to ensure guests felt valued, welcomed, or properly looked after during their ( I was charged €2.50 for requesting an extra tea bag and also charged for bottle of water left in the fridge that is normally complementary). Overall, the experience did not reflect good value for money, and there appears to be significant room for improvement in both service quality and guest experience.