Aegean Sea Adults Only Holidays

Stayed for two nights, what a disaster it was. On arrival the first night, I checked in, then had to literally drag our luggage by myself with one woman also petite like me about a 5 minute walk from the hotel to the room. While we were walking and dragging the bags up the stairs, a worker on a golf cart sped by and waved and said Kalispera! Didnt offer to help. Then the room smelled strongly of mold and was falling apart. Second room was improved in terms of the smell, but same tired, deteriorating decor. Beds were hard and uncomfortable with cheap linens. I thought I would be staying in the main hotel, but instead I was in one of the "Bungalows" far away from the hotel. You need to drive to get to the hotel itself where any amenities and the breakfast is. Breakfast was mediocre for Greece. Coffee was extra. I was told if I wanted to use the beach or pool facilities I had to spend at least $5 euro. I declined, what a low life request, if you never said anything I would have easily spent that to enjoy my time at the facilities! What a turn off. Location is good but the hotel itself is deteriorating. Staff did accommodate my request the second night to not sleep in a mold infested hole, but really that first room was not suitable for human habitation anyway and should have been closed. I paid over $600 USD for the 2 nights and it wasn't worth the price at all. Many better places to stay with clean rooms and excellent facilities and breakfast. I would skip this one.

The toilet seat was broken, and we had to wait half a day for it to be fixed. The Wi-Fi was terrible, and we couldn’t get a 5G signal at all. The soundproofing in the room was awful. On our last night, a couple staying in the room above us were fighting and shouting, waking us up at 4 a.m. We informed the manager, but he was unable to resolve the situation. As a result, the noise, shouting, and arguing continued, and we weren’t able to fall back asleep. Since it was our check-out day, we asked if it was possible to extend our stay in the room. The manager said they could only extend it by one hour, which wasn’t helpful. In the end, our entire day before the flight was ruined because we were exhausted from the lack of sleep. A few more downsides: It takes more than an hour to get to Chania from the hotel, and the bus is usually overcrowded. There are no shops nearby. On the positive side, the area is very peaceful, the beach is within walking distance, and the food offers a good variety to suit different tastes. Other than that, it’s pretty much the same as any standard all-inclusive hotel.

Our stay at Vertali was made truly special by the outstanding customer service. Every member of the team was warm, welcoming, and genuinely committed to making our vacation memorable. From the moment we arrived until the day we left, we felt cared for and appreciated. A very special thank you to Kiki, whose kindness, professionalism, and positive energy stood out every single day. She consistently went above and beyond and made us feel like valued guests rather than just another room number. I’d also like to recognize the incredible breakfast team. Their friendliness and attention to detail did not go unnoticed. Exceptional service is what transforms a great hotel into an unforgettable experience, and the team at Vertali did exactly that. Thank you for making our holiday so enjoyable. We will consider back again and create beautiful memories at Ventali.

The best hotel I’ve ever stayed at! Everything was absolutely perfect, from the beautiful property to the incredible staff. Everyone was so warm, welcoming, and attentive, and they truly went above and beyond to make our stay special. Everything was thoughtfully done and the whole experience felt exceptional. I couldn’t recommend this hotel enough and would absolutely stay here again!