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Reviews of Maistra Select Astarea Hotel

3 out of 5
Maistra Select Astarea Hotel
Šetalište Marka Marojice 40, Mlini, Zupa dubrovacka

Reviews

7.8

Good

Rating 10 - Excellent. 88 out of 344 reviews" "
Rating 8 - Good. 159 out of 344 reviews" "
Rating 6 - Okay. 62 out of 344 reviews" "
Rating 4 - Poor. 24 out of 344 reviews" "
Rating 2 - Terrible. 11 out of 344 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Maddison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Hotel Astarea Team on 3 Oct 2023
Dear Ms. Maddison,Thank you for choosing our Astarea Hotel for your vacation and for taking time to share your impressions with us. It would be our pleasure to welcome you back and provide you one more time with the best possible service.Kind Regards,

10/10 Excellent

marion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic views and staff lovely and extremely helpful through the hotel.
Stayed 3 nights in Aug 2023
Response from Hotel Astarea Team on 4 Sept 2023
Dear Ms. Marion,Thank you for taking a time to write such a beautiful review of our hotel. We are very pleased to hear you speaking so highly of our hotel staff. We always strive to provide the best service to our guests and it makes us happy to hear you recognized our efforts.We would be honored to be able to welcome you again in our hotel.With best regards,

10/10 Excellent

Georgia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beat expectations
What a fabulous place to stay!! My friend and I stayed for a week and we were so comfortable. The location is brilliant, staff really helpful and friendly, food fresh and tasty and the facilities were modern.
Stayed 7 nights in Aug 2023
Response from Hotel Astarea Team on 31 Aug 2023
Dear Ms. Georgia,On behalf of the entire Astarea hotel team, we would like to thank you for being our guest and for taking the time to share your opinion with us.We are extremely glad that we were able to contribute to your stay with us in the best possible way with our service and hospitality, making it a relaxing and pleasant experience.We hope to have the opportunity to host you again.Until then, we send you our best regards,

4/10 Poor

Herb

Disappointing stay…food basic standard.. poor quality meat..not much variety… close to bars.. mainly a clubbers paradise cheap food… bars and clubs..
Stayed 2 nights in Aug 2023
Response from Hotel Astarea Team on 21 Aug 2023
Dear Mr. Herb,Thank you for choosing Astarea Hotel and for taking time to share your impressions with us. We are sorry that on this occasion we haven't fully met your expectations. Please note that we will use your comments to improve our services. Hopefully, we will have opportunity to welcome you again and meet all of your expectations.Kind Regards,

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For a three star hotel the Maistre offered excellent services. Spacious and very comfortable rooms with amazing views from the balcony across the mountains and the sea. I had a problem with my room and the staff came up sorted it out immediately. Breakfast was a little limited but satisfactory. Mlini itself is a lovely peaceful area.
Stayed 3 nights in Jun 2023
Response from Hotel Astarea Team on 23 Jun 2023
Dear Ms. Susan,Thank you for your five-star review and for sharing your great experience with us. Your comments will be shared with our team members, since this feedback means a lot to us and to our staff and serves as a motivation to continue the great work. We are happy that you had a memorable stay with us. It would be our pleasure to welcome you back to Astarea and Mlini in the future.Warmest regards,

10/10 Excellent

Ashton

Stayed 2 nights in Apr 2023
Response from Hotel Astarea Team on 10 May 2023
Dear Ashton,Thank you for your excellent review. We are glad that you had a wonderful holiday with us. It would be our pleasure to welcome you to Hotel Astarea again in the future.Kind regards,

8/10 Good

SEBASTIAN SAVIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel near the sea shore and beach. All facilities under one roof.
Stayed 3 nights in Oct 2022
Response from Hotel Astarea Team on 27 Oct 2022
Dear Sebastian Savio,thank you for staying with us and for taking the time to provide your feedback. Thank you also for your nice comments about our hotel and facilities.Hopefully, we will have chance to welcome you again to our hotel.With best regards,

10/10 Excellent

Aliaksandr

Stayed 1 night in Oct 2022
Response from Hotel Astarea Team on 27 Oct 2022
Dear Aliaksandr,First of all thank you very much for staying at our hotel. We are pleased to see that you have enjoyed your stay with us. We hope you choose to create more memories with us whenever your travels bring you back to Mlini. With kind regards,

10/10 Excellent

Kennia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this hotel and Dubrovnik. Everyone was so sweet and friendly. A definite must see.
Stayed 1 night in Oct 2022
Response from Hotel Astarea Team on 14 Oct 2022
Dear Kennia,Thank you for choosing Hotel Astarea for your place to stay. Nothing makes us happier than to read such a positive review. It would be our pleasure to welcome you back and provide you one more time with the best possible service.Kind Regards,

8/10 Good

Maria

Stayed 5 nights in Sep 2022

8/10 Good

Tetyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxed stay with friendly staff and excellent facilities and great location ....I would rate highly
Stayed 5 nights in Aug 2022
Response from Hotel Astarea Team on 31 Aug 2022
Dear Joe,Thank you for sharing your great experience with us. It is great to read all your positive comments on facilities, our location and especially our staff. Your comments will be shared with our team members, since this feedback means a lot to us and to our staff and serves as a motivation to continue the great work. We are happy that you had a memorable stay with us. It would be our pleasure to welcome you back to Astarea and Mlini in the future.Warmest regards,

10/10 Excellent

Vincenc

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff was very good and kind
Stayed 4 nights in Aug 2022
Response from Hotel Astarea Team on 26 Aug 2022
Dear Vincenc,Thank you for your five-star review and for sharing your great experience with us.We are very pleased to hear you speaking so highly of our hotel staff. We always strive to provide the best service to our guests and it makes us happy to hear you recognized our efforts.We would be honored to be able to welcome you again in our hotel.With best regards,

10/10 Excellent

Laura

Stayed 7 nights in Aug 2022
Response from Hotel Astarea Team on 19 Aug 2022
Dear Laura,Thank you for your excellent 10.00. We are happy that you had a nice stay with us. Looking forward to welcome you again in the future. Kind regards,

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
The hotel was great lovely position my only criticism was the breakfast same every day hot food wasnt very hot could do with improving and better coffee
Stayed 7 nights in Sep 2021
Response from Hotel Astarea team on 28 Sept 2021
Thank you for your feedback and all the comments. We are glad to read all the postive comments mentioned, all other comments will be used to improve our services for our future guests. Looking forward welcoming you to Hotel Astarea in the future. Kind regards,

8/10 Good

J.

Travelled with family
Liked: Cleanliness, staff & service
Good location and quiet!
I like the position of the hotel and small rocky beach nearby.The room was a small size and not comfortable for 2people.The room was without a fridge which must be available in the summer and in the heat only for a few drinks. Service at the reception was very helpful and efficient!!Thank you for that and very velcoming!!
Stayed 7 nights in Sep 2021
Response from Hotel Astarea team on 28 Sept 2021
Thank you for your excellent review and all the positive comments. We are glad to read that you had a wonderfull holiday with us. We are glad that we solved the situation with a fridge, our staff takes care of the guests extraordinary request.It would be our pleasure to welcome you again in hotel Astarea.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2021

8/10 Good

Martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for stoney beach. Big hill to get to main road not easy for the elder generation. Bar staff nice, reception not so helpful. But overall a pleasant stay.
Stayed 13 nights in Aug 2021

8/10 Good

Josy

Stayed 6 nights in Aug 2021

10/10 Excellent

Ndeye, MOUNT VERNON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was nice. Staff was very welcoming and nice.
Stayed 6 nights in Aug 2021
Response from Hotel Astarea team on 28 Sept 2021
Thank you for your nice review. We are happy to hear that you was satisfied with accommodation and our staff in hotel . Hope that we will have a chance to welcome you again in our hotel.

6/10 Okay

Alex

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 10 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I REALLY tried to find more reasons to give this place more than one star…. Do yourself a favor and stay somewhere else. First of all. This is definitely not a 3 star hotel which is why I think I was upset the most. False advertising. *Very outdated hotel * Very rude staff * Slow service. 45 minute wait for two overpriced drinks made by an angry bartender * Tiny tiny rooms * No elevator. It would take 109 stairs to get to our floor. Yes, I counted out of curiosity one day. Fine for the most part, but not when you have injured foot *No iron. Called the front desk to ask for one and they were so rude about it. We showed up to our fancy dinner looking like bums * Breakfast buffet is chaotic and offers nothing but cheap food * Dirty rooms with bugs everywhere * Very thin walls. You will get to know your neighbors * Last one and worst one…. NO AIR CONDITIONING!!!! We’ve had the worst week because of this. It’s hot outside. Very hot. I live in Germany. I understand AC is not like the United States. BUT, This is just ridiculous. Imagine It being hit outside, walking up all those stairs, and into a hot room. We called twice about it, and asked nicely. Nothing was done. The room was so hot that most nights my husband slept on the floor, and I would wake up multiple times a night to take cold showers. You are soaking in sweat while you are getting ready. There is just this tiny machine that blows air and that’s what they have. Just a terrible experience. Don’t stay ther
Stayed 8 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, rooms are basic and not massive but clean and comfortable especially the bed! It would be better if there was tea and coffee making facilities in the room and a small fridge for water - the staff were exceptional, friendly and kind - the pool is lovely and a special mention for the bar on the beach! You will have a great time if you choose this hotel
Stayed 7 nights in Sep 2019

8/10 Good

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great location for boats to Dubrovnik. Courtesy bus from hotel also great service and reasonable. Restaurants on site were good too.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great except for air conditioning
The hotel was clean and the location was great. It was overall a nice hotel. However, we had problems with the air conditioning in our room. We told a member of staff and nothing was ever done about it. This made our room hard to sleep in and dampened our experience of the hotel. I would recommend bringing or buying your own fan, they will do nothing about the air conditioning if you complain. Other than this, everything else was perfect.
Stayed 7 nights in Aug 2019

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Paroma, Palo Alto

Liked: Cleanliness, staff & service, amenities
I just stayed here for one night, but was impressed with the property aesthetics and service including breakfast. The rooms have balconies which I really loved. Well situated near the Mlini riviera.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful well located property. Food excellent and rooms comfy
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to see Dubrovnik but we ended up staying most of our stay im the BEAUTIFUL Mlini!!! Hotel is great, everything is great, walk through Mlini shore is awesome, we did it at least twice a day, and at the end there is a supermarket and shopping center with very good prices... for sure try the pedalo, vey cheap and AMAZING experience, the hotel pool is awesome for swimming, do it after 4 PM so that it’s less busy, i would recommend going to see the sunset too through a walk in the shore, VERY beautiful...
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019

2/10 Terrible

L

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Claiming compensation
Stayed 6 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Thr location is excellent, beach front and pool is a plus. However, we were shocked and extremely dossapointed that drinks (even water) were provided at cost during dinner's buffet service. What kind of buffet service charges for water? The buffet dinner was really dissapointing, and the food included boiled pasta with no toppings or sauces. Yes, they had a varieity of food but it was bland and low quality. Charging $300 a night, we expected much more than that. Unfortunately, we will not be visiting this hotel again.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Great location on the beach and convenient for visiting Dubrovnik.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant, housekeeping was very nice and proactive
Stayed 4 nights in Aug 2019

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff very friendly and helpful. Some activity program not very clear of where it’s held, as I was looking forward to joining in the yoga class was told it be done by the pool, we waited as instructed only to find out it was just held to the side and by the top entrance of the hotel!! Not impressed
Stayed 7 nights in Jul 2019
Response from Hotel Astarea Team on 23 Jul 2019
Dear Ms. Helen, Many thanks for sharing your point of view with us. We regret that you weren't informed properly regarding yoga class. We all hope to have the pleasure of welcoming you here again! With best regards, Hotel Astarea Team

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great location
Stayed 1 night in Jul 2019
Response from Hotel Astarea Team on 16 Jul 2019
Dear Ms. Helen, Many thanks for taking the time to share your excellent review with us. We all hope that we are going to welcome you here again very soon. Warm regards, Hotel Astarea Team

4/10 Poor

lorraine

Disliked: Staff & service, property conditions & facilities, room comfort
poor
This is ok if you want basic, the biggest flaw with this hotel is the staff no matter what money you spend you expect to be greeted with basic friendliness, the staff here are completely unenthusiastic about their guests no so much as a “thank you , hello , good morning nothing . The gym is filthy and there is no air. restaurants have the same level of service as the front desk . Nearest supermarket 15/20 mins walk.
Stayed 6 nights in Jul 2019
Response from Hotel Astarea Team on 12 Jul 2019
Dear Ms Lorraine, Thank you for staying with us and for taking the time to share your point of view. We truly regret if your expectations haven't been met and would like to apologize if some inconvenience was experienced. Sincerely, Hotel Astarea Team

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Disappointing. Rooms need updating and are too small. Poor amenities. We were not given beach towels. Payment required for use of sunbeds & umbrellas.
Stayed 3 nights in Jun 2019
Response from Hotel Astarea Team on 1 Jul 2019
Dear Guest, We would like to thank you for taking the time to share your point of view, and are disappointed that your stay didn't met your needs completely. We hope that you are going to visit us again on some future occasions in order to improve all your impressions. Warm regards, Hotel Astarea Team

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn’t realize until we arrived that our room was in the annex. There are villas on site too that looked nice. Overall we were happy with the hotel and location. The room was small and basic but the view of the sea was lovely. The place was clean and the shuttle/taxi service was good.
Stayed 4 nights in Jun 2019
Response from Hotel Astarea Team on 1 Jul 2019
Dear Mrs Rachel, We would like to thank you for staying with us and for sharing your feedback. We hope to have the pleasure of welcoming you here again! Hotel Astarea Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Hotel Astarea Team on 13 Jun 2019
Dear Guest, Many thanks for staying with us and for sharing your feedback. It would be our pleasure to welcome you here again! With best regards, Hotel Astarea Team

6/10 Okay

Sherry lagden

Liked: Cleanliness, property conditions & facilities
Location of hotel not great if your under 50 years old very quiet area
Stayed 7 nights in May 2019
Response from Hotel Astarea Team on 31 May 2019
Dear Guest, Thank you for staying with us and for sharing your point of view. We hope to have the opportunity to welcome you here in high season again in order to meet all your expectations. Sincerely, Hotel Astarea Team

6/10 Okay

Joe

Disappointed
Not much around, very little entertainment and when weather is poor you need something, even a quiz etc..breakfast was very same each day but not much you can do with it to be fair...kept running out of fried eggs etc at quite a rate, experience should tell them to put more out each time, and sliced bread for toast, asked the lady in charge, she in the trouser suit twice within 10 mins and still waited, seemed more concerned with trivial things like plates and glass when there where thousands of them available...constantly telling others what to do but doing not much herself..not up to standard I’m afraid..
Stayed 7 nights in May 2019
Response from Hotel Astarea Team on 17 May 2019
Dear Mr. Joe, Thank you for choosing our hotel for your stay, and for sharing your feedback, although we are disappointed to realize that your expectations weren't completely fulfilled. We hope that you are going to visit us again, so we can provide you memorable stay at our hotel! Sincerely, Hotel Astarea Team

10/10 Excellent

Doro, Austria

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location not far from Dubrovnik, nice beach, great sunset view from my room.
Stayed 3 nights in Oct 2018
Response from Hotel Astarea Team on 30 Oct 2018
Dear Guest, Thank you very much for staying with us and for sharing your experiences. We are overjoyed that you had such a great time at our hotel, and we are looking forward to new opportunity to welcome you here! With best regards, Hotel Astarea Team

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab Trip
We were very pleased with both the position, the area and the hotel. We will definitely visit Croatia and this hotel again. The only downside is it is a very hilly area, so not suitable for everyone, but shuttles buses available.
Stayed 6 nights in Oct 2018
Response from Hotel Astarea Team on 15 Oct 2018
Dear Mrs Patricia, Thank you very much for your fantastic feedback following your recent stay with us. It is our pleasure to read that you are going to visit us again, and we are impatient to welcome you! Best regards from Mlini, Hotel Astarea Team

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Hotel Astarea Team on 4 Oct 2018
Dear Mrs Anne, Thank you very much for your top rating! We are impatient to show you our hospitality again. With best regards, Hotel Astarea Team

8/10 Good

Shayne, St Albans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in perfect location
Lovely hotel in a quaint little village resort really close to the pebble beach which is no problem as it is served with sun lougers and umbrellas. The hotel it's self is spotlessly clean and the rooms (ours seemed recently referbished) are comfortable although we couldn't seem to get the air conditioning to work which would have been my only gripe. Other than that it's a perfect hotel to base yourself for visiting both Cavtat and the old town.
Stayed 7 nights in Sep 2018
Response from Hotel Astarea Team on 24 Sept 2018
Dear Guest, We would like to thank you for staying with us, and for your review. It is our pleasure to read that you described our hotel as great and in perfect location, and that you managed to take advantage of it. Our entire Team is looking forward to welcome you here again! With best regards, Hotel Astarea Team

6/10 Okay

Michael, Arkansas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
not able to adjust temp to make the room cooler though the ac unit was working.
Stayed 5 nights in Sep 2018
Response from Hotel Astarea Team on 20 Sept 2018
Dear Mr Michael, Thank you for your review. We regret that your A/C issue wasn't reported at the reception and fixed immediately, so you can enjoy in perfect holiday. Hope that you are going to choose to stay with us on some future occasions, so we can improve all your impressions. Kind regards, Hotel Astarea Team

4/10 Poor

Becky, Michigan, USA

Disliked: Property conditions & facilities, room comfort
Very outdated hotel, no towels provided for the beach (VERY inconvenient!) and overall it’s a rundown and outdated property. Rooms are ugly and the beds were horrible and uncomfortable. To top off a miserable stay, the hotel is in rude open sin all day and the rooms have air conditioners that must be 20+ years old. Rooms get hot to say the least and hallways are unbearable. For a “resort destination” this property has A LOT to learn. If you are coming from the States and are used to modern facilities even at a moderate level, stay far away from this hotel!!!
Stayed 2 nights in Sep 2018
Response from Hotel Astarea Team on 17 Sept 2018
Dear Mrs Becky, Thank you for staying with us and for sharing your comments and impressions. We are disappointed to read that you weren't satisfied with our accommodation and would like to suggest you to check out our sister Hotel Mlini, which could perfectly suit your needs on some future occasions. With best regards, Hotel Astarea Team