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Reviews of Holiday Inn Bologna - Fiera, an IHG Hotel

4 out of 5
Holiday Inn Bologna - Fiera, an IHG Hotel
Via Commercio Associato 3, Bologna, BO

Reviews

8.4

Very good

Rating 10 - Excellent. 321 out of 791 reviews" "
Rating 8 - Good. 350 out of 791 reviews" "
Rating 6 - Okay. 78 out of 791 reviews" "
Rating 4 - Poor. 26 out of 791 reviews" "
Rating 2 - Terrible. 16 out of 791 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Balachandar

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024
Response from FRONT OFFICE MANAGER on 10 Apr 2024
Thank you very much for the review on our hotel.Please accept our sincere apologies for the inconvenience that was caused during his stay.As your opinion is very important for us, it would be very helpful if you explain in details what happened during the stay. With your precious help we will improve our service delivery.We look forward for your helpful reply.Please write to ricevimento@hibolognafiera.itRegardsEdoardo C.Front Office Manager

10/10 Excellent

Haslet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed a night but very nice and clean, the best was the reception stuffs. Thanks to all.
Stayed 1 night in Nov 2023
Response from FRONT OFFICE MANAGER on 6 Dec 2023
Thank you very much for the review on our hotel. I like to know that his stay in our facility was of his own liking.We look forward to welcoming you again in the future in order to offer you a better experience.Regards,Edoardo C.Front Office Manager

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from FRONT OFFICE MANAGER on 17 Nov 2023
Thank you very much for the review on our hotel. I like to know that his stay in our facility was of his own liking.We look forward to welcoming you again in the future in order to offer you a better experience.Regards,Edoardo C.Front Office Manager

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice for a night
Good location, easy to find, great front desk, good stay
Stayed 1 night in Oct 2023
Response from FRONT OFFICE MANAGER on 26 Oct 2023
Thank you very much for the review on our hotel. I like to know that his stay in our facility was of his own liking.We look forward to welcoming you again in the future in order to offer you a better experience.Regards,Edoardo C.Front Office Manager

10/10 Excellent

Rania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and updated hotel, breakfast was wonderful and room were great
Stayed 1 night in Sep 2023
Response from FRONT OFFICE MANAGER on 13 Oct 2023
Thank you very much for the review on our hotel. I like to know that his stay in our facility was of his own liking.We look forward to welcoming you again in the future in order to offer you a better experience.Regards,Edoardo C.Front Office Manager

10/10 Excellent

lillybeth

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The best place to stay in Bologna! It has everything you need at a great price!
Stayed 1 night in Sep 2023
Response from FRONT OFFICE MANAGER on 13 Sept 2023
Thank you very much for the review on our hotel. I like to know that his stay in our facility was of his own liking.We look forward to welcoming you again in the future in order to offer you a better experience.Regards,Edoardo C.Front Office Manager

10/10 Excellent

francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet and affordable
Stayed 1 night in Aug 2023
Response from FRONT OFFICE MANAGER on 13 Sept 2023
La ringrazio molto per la recensione sul nostro hotel. Mi fa piacere sapere che il suo soggiorno nella nostra struttura è stato di suo gradimento.Ci auguriamo di avere occasione di accoglierla di nuovo in futuro per poterle offrire un'esperienza migliore.Distinti Saluti,Edoardo C.Front Office Manager

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not as convenient to the airport as I thought it would be. No shuttle service.
Stayed 1 night in Aug 2023
Response from FRONT OFFICE MANAGER on 13 Sept 2023
La ringrazio molto per la recensione sul nostro hotel. Mi fa piacere sapere che il suo soggiorno nella nostra struttura è stato di suo gradimento.Ci auguriamo di avere occasione di accoglierla di nuovo in futuro per poterle offrire un'esperienza migliore.Distinti Saluti,Edoardo C.Front Office Manager

4/10 Poor

Alessandro

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Parking is small and without surveillance. Hotel is old. Food is below average considering the location (Emila Romagna)
Stayed 1 night in Jul 2023
Response from FRONT OFFICE MANAGER on 8 Aug 2023
La ringrazio molto per la recensione sul nostro hotel. La preghiamo di accettare le nostre più sentite scuse per il disturbo che le è stato arrecato durante il suo soggiorno.Stia pur certo che questi problemi saranno presi in seria considerazione.Ci auguriamo di avere occasione di accoglierla di nuovo in futuro per poterle offrire un'esperienza migliore.Distinti Saluti,Edoardo C.Front Office Manager

10/10 Excellent

MIKE AND KIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great & Clean AND Ice Machine! :)
Thank You!
Stayed 1 night in Jun 2023
Response from FRONT OFFICE MANAGER on 27 Jun 2023
Thank you very much for the review on our hotel. I like to know that his stay in our facility was of his own liking.We look forward to welcoming you again in the future in order to offer you a better experience.Regards,Edoardo C.Front Office Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from FRONT OFFICE MANAGER on 21 Jun 2023
La ringrazio molto per la recensione sul nostro hotel. Mi fa piacere sapere che il suo soggiorno nella nostra struttura è stato di suo gradimento.Ci auguriamo di avere occasione di accoglierla di nuovo in futuro per poterle offrire un'esperienza migliore.Distinti Saluti,Edoardo C.Front Office Manager

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!
Stayed 2 nights in May 2023
Response from FRONT OFFICE MANAGER on 21 Jun 2023
Thank you very much for the review on our hotel. I like to know that his stay in our facility was of his own liking.We look forward to welcoming you again in the future in order to offer you a better experience.Regards,Edoardo C.Front Office Manager

8/10 Good

Nadim

Stayed 3 nights in May 2023
Response from FRONT OFFICE MANAGER on 21 Jun 2023
Thank you very much for the review on our hotel. I like to know that his stay in our facility was of his own liking.We look forward to welcoming you again in the future in order to offer you a better experience.Regards,Edoardo C.Front Office Manager

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff spoke English. Hotel clean and staff helpful. Good breakfast
Stayed 2 nights in May 2023
Response from FRONT OFFICE MANAGER on 17 May 2023
Thank you very much for the review on our hotel. I like to know that his stay in our facility was of his own liking.We look forward to welcoming you again in the future in order to offer you a better experience.Regards,Edoardo C.Front Office Manager

6/10 Okay

Maria, Santa Ana

The hotel is far from tourist scene and center. Bus stop is far and unsafe walking to and from hotel. Busy roads. Taxi fares add up fast. The hotel has non smoking rooms but the reality was s that all floors and vent smell of cigarette smoke. Bed was comfortable, plenty of towels and buffet breakfast for surcharge has a nice variety.
Stayed 3 nights in May 2023
Response from FRONT OFFICE MANAGER on 21 Jun 2023
La ringrazio molto per la recensione sul nostro hotel. Apprezziamo i suoi commenti e li passeremo al nostro team in modo da poter continuare a migliorare i nostri servizi. Ci auguriamo di avere occasione di accoglierla di nuovo in futuro per poterle offrire un'esperienza migliore.Distinti Saluti,Edoardo C.Front Office Manager

6/10 Okay

Mutiur Rahman

Stayed 1 night in May 2023
Response from FRONT OFFICE MANAGER on 17 May 2023
Thank you very much for the review on our hotel. I like to know that his stay in our facility was of his own liking.We look forward to welcoming you again in the future in order to offer you a better experience.Regards,Edoardo C.Front Office Manag

4/10 Poor

Sergio, Austin

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
Needs update.
Stayed 2 nights in Feb 2023

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay, for overnight stay only. Just shocked that they charge the drinks in the ref... All my stays in 10 hotels in this trip, they're the only ones who charged $4 for a can of Fanta. They just made me feel like I'm in America. 😄
Stayed 1 night in Nov 2022
Response from FRONT OFFICE MANAGER on 28 Nov 2022
Thank you very much for the review on our hotel. I like to know that his stay in our facility was of his own liking.We appreciate your comments and we will pass them to our team so we can continue to improve our services.We look forward to welcoming you again in the future in order to offer you a better experience.Regards,Edoardo C.Front Office Manager

6/10 Okay

Timur

Stayed 1 night in Nov 2022

2/10 Terrible

Surinder

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad customer support . Would not recommend to anyone for the price paid per night.Drinkingbbottle was not replenished in the room and had to call reception for the same. Reception asked me to come down and collect from reception.
Stayed 3 nights in Nov 2022
Response from FRONT OFFICE MANAGER on 17 Nov 2022
Thank you very much for the review on our hotel.Please accept our sincere apologies for the inconvenience that was caused during his stay.Be informed that that what happened does not reflect our standards AND these issues will be taken seriously.We look forward to welcoming you again in the future in order to offer you a better experience.Regards,Edoardo C.Front Office Manager

4/10 Poor

Catherine

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I asked for a wake up call and did not receive it. I almost missed my plane
Stayed 2 nights in Oct 2022
Response from FRONT OFFICE MANAGER on 21 Oct 2022
Thank you very much for the review on our hotel.Please accept our sincere apologies for the inconvenience that was caused during his stay because of the missing wake up call.Be sure that these issues will be taken seriously.We look forward to welcoming you again in the future in order to offer you a better experience.Regards,Edoardo C.Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Federico
“Federico” working the evening shift was what made this Holiday Inn stay better. With friendly professionalism, Federico provided friendly professional assistance with accommodation adjustments, information and other hotel stay needs. Thank you.
Stayed 2 nights in Sep 2022
Response from FRONT OFFICE MANAGER on 13 Oct 2022
Thank you very much for the review on our hotel. I like to know that his stay in our facility was of his own liking.We look forward to welcoming you again in the future in order to offer you a better experience.Regards,Edoardo C.Front Office Manager

10/10 Excellent

Karen

Stayed 1 night in Sep 2022

2/10 Terrible

Alfonso

Disliked: Cleanliness, staff & service, property conditions & facilities
Refund
Very dirty carpet all stained bathroom was disgusting for a holiday iinn very unhappy with my stay I’d like a fall refund from lease
Stayed 1 night in Jun 2022

6/10 Okay

Emily

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside of the property was clean the front desk staff was friendly the wait staff in the restaurant wetr extremely rude The outside of the hotel was in very poor shape overgrown grass dirty sidewalks very disappointed
Stayed 5 nights in Jun 2022
Response from FRONT OFFICE MANAGER on 14 Jun 2022
Thank you very much for the review on our hotel. Please accept our sincere apologies for the inconvenience that was caused during his stay. Be informed that that what happened does not reflect our standards Be sure that these issues will be taken seriously. We look forward to welcoming you again in the future in order to offer you a better experience. Regards, Edoardo C. Front Office Manager

6/10 Okay

Garth

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
So-so Place to Stay
Staff wasn't the most friendly upon check-in. Leaky toilet kept us up throughout the night as it kept running. Breakfast was good and check-out was very friendly!
Stayed 1 night in Jun 2022
Response from FRONT OFFICE MANAGER on 14 Jun 2022
Thank you very much for the review on our hotel. Please accept our sincere apologies for the inconvenience that was caused during his stay. Be sure that these issues will be taken seriously. We look forward to welcoming you again in the future in order to offer you a better experience. Regards, Edoardo C. Front Office Manager

8/10 Good

Kwang, LA HABRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

6/10 Okay

said

Stayed 1 night in Feb 2022

10/10 Excellent

Jess

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was amazing
Stayed 1 night in Nov 2021
Response from FRONT OFFICE MANAGER on 29 Nov 2021
Thank you very much for the review on our hotel. I like to know that his stay in our facility was of his own liking. We look forward to welcoming you again in the future in order to offer you a better experience. Regards, Edoardo C. Front Office Manager

4/10 Poor

demsas

Disliked: Cleanliness, amenities, property conditions & facilities
visibly unclean bathroom. hair on shower faucet.
Stayed 1 night in Oct 2021
Response from FRONT OFFICE MANAGER on 5 Oct 2021
Thank you very much for the review on our hotel. Please accept our sincere apologies for the inconvenience that was caused during his stay because of the room conditions. They advised that what happened does not reflect their standards Be sure that these issues will be taken seriously. We look forward to welcoming you again in the future in order to offer you a better experience. Regards, Edoardo C. Front Office Manager

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2020
Response from FRONT OFFICE MANAGER on 18 Feb 2020
Thank you very much for the review on our hotel. Please accept our sincere apologies for the inconvenience that was caused during his stay. If possible, specify what was not to your liking would be more constructive for us to be able to remedy and improve our services. Be sure that these issues will be taken seriously. We look forward to welcoming you again in the future in order to offer you a better experience. Regards, Edoardo C. Front Office Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for a quick family trip!
The front desk was very helpful. Room was clean but not overly large. Overall a nice place for a quick trip!
Stayed 1 night in Jan 2020
Response from FRONT OFFICE MANAGER on 21 Jan 2020
Thank you very much for the review on our hotel. I like to know that his stay in our facility was of his own liking. We appreciate your comments and we will pass them to our team so we can continue to improve our services. We look forward to welcoming you again in the future in order to offer you a better experience. Regards, Edoardo C. Front Office Manager

4/10 Poor

Mauro

Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
I stayed for one night with my partner. When we got in we realized that the hotel was not very clean and the toilet board was partially broken. I would not stay there again, despite the low price paid.
Stayed 1 night in Jan 2020
Response from front office manager on 21 Jan 2020
Thank you very much for the review on our hotel. Please accept our sincere apologies for the inconvenience that was caused during his stay because of the room conditions. Be sure that these issues will be taken seriously. We look forward to welcoming you again in the future in order to offer you a better experience. Regards, Edoardo C. Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This was our second stay at this property. We came with high expectations and we were not disappointed! The rooms are clean, quiet, and comfortable, the breakfast is amazing, the location conveniently located close to the highways, all for a very good price!
Stayed 1 night in Dec 2019
Response from FRONT OFFICE MANAGER on 5 Jan 2020
Thank you very much for the review on our hotel. I like to know that his stay in our facility was of his own liking. We look forward to welcoming you again in the future in order to offer you a better experience. Regards, Edoardo C. Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel provides an excellent breakfast. The staff are very helpful. The hotel is near Eataly and a shopping centre. It is still within a 15 minute drive of the historical city centre, great value.
Stayed 1 night in Dec 2019
Response from FRONT OFFICE MANAGER on 3 Jan 2020
Thank you very much for the review on our hotel. We appreciate your comments and we will pass them to our team so we can continue to improve our services. We look forward to welcoming you again in the future in order to offer you a better experience. Regards, Edoardo C. Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Convenient easy to use not too far from airport and city center
Stayed 1 night in Dec 2019
Response from FRONT OFFICE MANAGER on 3 Jan 2020
Thank you very much for the review on our hotel. I like to know that his stay in our facility was of his own liking. We look forward to welcoming you again in the future in order to offer you a better experience. Regards, Edoardo C. Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is easy to find and just in front of a commercial center that literally has everything. Also the breakfast was great
Stayed 1 night in Dec 2019
Response from FRONT OFFICE MANAGER on 23 Dec 2019
Thank you very much for the review on our hotel. I like to know that his stay in our facility was of his own liking. We look forward to welcoming you again in the future in order to offer you a better experience. Regards, Edoardo C. Front Office Manager

8/10 Good

ionut

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ice hotel with all neces
Stayed 2 nights in Nov 2019
Response from FRONT OFFICE MANAGER on 3 Dec 2019
Thank you very much for the review on our hotel. I like to know that his stay in our facility was of his own liking. We look forward to welcoming you again in the future in order to offer you a better experience. Regards, Edoardo C. Front Office Manager

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Holiday Inn was more than I expected. Its near the new FICO-Eataly eatery and market. Along with many other dining an shopping near-by. The staff was amazing and very friendly.
Stayed 2 nights in Sep 2019

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and room was clean
Stayed 2 nights in Sep 2019

8/10 Good

arie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Aksham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from FRONT OFFICE MANAGER on 3 Aug 2019
La ringrazio molto per la recensione sul nostro hotel. Mi fa piacere sapere che il suo soggiorno nella nostra struttura è stato di suo gradimento. Ci auguriamo di avere occasione di accoglierla di nuovo in futuro per poterle offrire un'esperienza migliore. Distinti Saluti, Edoardo C. Front Office Manager

6/10 Okay

Pablo

Liked: Cleanliness, property conditions & facilities
Not necessarily the friendliest people.
Stayed 1 night in Jun 2019
Response from FRONT OFFICE MANAGER on 17 Jul 2019
Thank you very much for the review on our hotel. Please accept our sincere apologies for the inconvenience that was caused during his stay Be sure that these issues will be taken seriously. We look forward to welcoming you again in the future in order to offer you a better experience. Regards, Edoardo C. Front Office Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Business Trip
The hotel is perfectly adequate for business travel, the location isn't the best if you would like to see Bologna city as it's about 17 euros / 15 mins in a taxi to get there and is in the middle of a business park. There isn't any outside area and as a Brit abroad I wanted to be outside in the sunshine not cooped up inside the hotel, but everybody is different. The staff were great, the breakfast was also nice.
Stayed 2 nights in Jun 2019
Response from FRONT OFFICE MANAGER on 17 Jul 2019
Thank you very much for the review on our hotel. I like to know that his stay in our facility was of his own liking. We look forward to welcoming you again in the future in order to offer you a better experience. Regards, Edoardo C. Front Office Manager

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from FRONT OFFICE MANAGER on 10 Jun 2019
La ringrazio molto per la recensione sul nostro hotel. Mi fa piacere sapere che il suo soggiorno nella nostra struttura è stato di suo gradimento. Ci auguriamo di avere occasione di accoglierla di nuovo in futuro per poterle offrire un'esperienza migliore. Distinti Saluti, Edoardo C. Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from FRONT OFFICE MANAGER on 23 May 2019
La ringrazio molto per la recensione sul nostro hotel. Mi fa piacere sapere che il suo soggiorno nella nostra struttura è stato di suo gradimento. Ci auguriamo di avere occasione di accoglierla di nuovo in futuro per poterle offrire un'esperienza migliore. Distinti Saluti, Edoardo C. Front Office Manager

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from FRONT OFFICE MANAGER on 23 May 2019
Thank you very much for the review on our hotel. I like to know that his stay in our facility was of his own liking. We look forward to welcoming you again in the future in order to offer you a better experience. Regards, Edoardo C. Front Office Manager