Zanzibar Serena Hotel

Photo gallery for Zanzibar Serena Hotel

Reception
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, lifeguards on site

Overview of Zanzibar Serena Hotel

VIP Access

Zanzibar Serena Hotel

5.0 star property

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Kelele Square, Stone Town, Zanzibar Town

Explore the area

  • Popular LocationShangani Beach5 min walk
  • Popular LocationForodhani Gardens6 min walk
  • Popular LocationSlave Market11 min walk
  • AirportZanzibar (ZNZ-Zanzibar Intl.)18 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Zanzibar Town

Located on the beach, Zanzibar Serena Hotel is in Stone Town neighbourhood and is connected to a shopping centre. Zanzibar Ferry Terminal and Kidichi Spice Farm are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Nakupenda Beach and Shangani Beach. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Shangani Beach - 5 min walk
  • Old Fort - 5 min walk
  • Forodhani Gardens - 6 min walk
  • House of Wonders - 8 min walk
  • Slave Market - 11 min walk

Getting around

  • Zanzibar (ZNZ-Zanzibar Intl.) - 21 min drive

Restaurants

  • Pagoda - 2 min walk
  • Baboo Beach Cafe - 2 min walk
  • Stone Town Cafe - 3 min walk
  • Lazuli Cafe - 3 min walk
  • Cafe Miwa - 4 min walk

About this property

Zanzibar Serena Hotel

Beach spa retreat, walking distance from Shangani Beach
Catch some rays at the beach or spend the day relaxing at Zanzibar Serena Hotel's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Zanzibar Serena Hotel offers 51 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually furnished. Beds feature premium bedding. 21-inch LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

An outdoor pool and a children's pool are on site.
Maisha has 2 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures.

The spa is open daily.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • On-site parking includes off-street options
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:00 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Free daily reception
  • 24-hour room service

Restaurants on site

  • Baharia Restaurant
  • Terrace Restaurant

Things to do

  • Arcade/games room
  • Children's pool
  • Full-service spa
  • Lifeguards on site
  • Outdoor pool
  • Private picnics

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Conference space (621 square feet)
  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Picnic area
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 21-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • In-room massage
  • Individually furnished
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from noon - midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: TZS 2321.34 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: TZS 90800 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Serena Zanzibar
Serena Hotel Zanzibar
Serena Zanzibar
Serena Zanzibar Hotel
Zanzibar Serena
Zanzibar Serena Hotel
Zanzibar Serena Hotel Hotel
Zanzibar Serena Hotel Zanzibar Town
Zanzibar Serena Hotel Hotel Zanzibar Town

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 114 out of 172 reviews
5 - Excellent 66%
Rating 4 - Good. 43 out of 172 reviews
4 - Good 25%
Rating 3 - Okay. 10 out of 172 reviews
3 - Okay 6%
Rating 2 - Poor. 3 out of 172 reviews
2 - Poor 2%
Rating 1 - Terrible. 2 out of 172 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.0/5

Amenities

4.4/5

Property conditions & facilities

4.0/5

Eco-friendliness

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful beachside gem!
My stay at Serena was a lovely finale to my trip to Zanzibar. The hotel is beautiful with wonderful historic charm and breathtaking oceanviews. The staff is exceptional and make you feel at home. The location is perfect with shops, restaurants, and landmarks within walking distance.
Sunset view of the terrace
Gorgeous oceanside promenade
Lovely touches throughout the hotel.
Executive Chef Issac personally oversees every detail of the sumptuous breakfast offerings
Stayed 3 nights in Jan 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
What a lovely hotel! Checked into my room early which was so appreciated. I got to enjoy sweeping views over the ocean - just incredible. The whole hotel is beautiful and charming. The pool area is especially good, with wonderful staff. I also enjoyed a very good massage. Highly recommend this property for a safe and comfortable stay in Stone Town.
Stayed 1 night in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was really a fantastic property, however I think the service was even better. The doorman has been at this property for 25 years - and wow does he have a servant's heart! Made a lasting impression on my trip. Great service, great room, great food - overall this place exceeded my expectations.
Stayed 1 night in Oct 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All about the people... everyone was extremely helpful and reasonable. Yusuf went the extra mile to save us time and money outside the hotel even...
Stayed 4 nights in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed being right by the ocean on one side and
Stayed 1 night in Jan 2021