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Zanzibar Serena Hotel

Photo gallery for Zanzibar Serena Hotel

Reception
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, lifeguards on site

Overview of Zanzibar Serena Hotel

VIP Access

Zanzibar Serena Hotel

5 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
Kelele Square, Stone Town, Zanzibar Town

Explore the area

  • Popular LocationShangani Beach5 min walk
  • Popular LocationForodhani Gardens6 min walk
  • Popular LocationSlave Market11 min walk
  • AirportZanzibar (ZNZ-Zanzibar Intl.)8 min drive

Choose dates to view prices

About this area

Zanzibar Town

Located on the beach, Zanzibar Serena Hotel is in Stone Town neighbourhood and is connected to a shopping centre. Zanzibar Ferry Terminal and Kidichi Spice Farm are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Nakupenda Beach and Shangani Beach. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Shangani Beach - 5 min walk
  • Old Fort - 5 min walk
  • Forodhani Gardens - 6 min walk
  • House of Wonders - 8 min walk
  • Slave Market - 11 min walk

Getting around

  • Zanzibar (ZNZ-Zanzibar Intl.) - 8 min drive

Restaurants

  • Baharia Restaurant — 1 min walk
  • Terrace Restaurant — 1 min walk
  • Stone Town Cafe - 3 min walk
  • Tapería - 4 min walk
  • Archipelago Cafe & Restaurant - 4 min walk

About this property

Zanzibar Serena Hotel

Beach spa retreat, walking distance from Shangani Beach
Catch some rays at the beach or spend the day relaxing at Zanzibar Serena Hotel's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. All 51 individually furnished rooms feature free WiFi and 24-hour room service. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Zanzibar Serena Hotel offers 51 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually furnished. Beds feature premium bedding. 21-inch LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

An outdoor pool and a children's pool are on site.
Maisha has 2 treatment rooms. Services include facials, body treatments and manicures and pedicures.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • On-site parking includes off-street options
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:00 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Free daily reception
  • 24-hour room service

Things to do

  • Arcade/games room
  • Children's pool
  • Full-service spa
  • Lifeguards on site
  • Outdoor pool
  • Private picnics

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English

Business services

  • 24-hour business centre
  • Conference space (621 square feet)
  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 21-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • In-room massage
  • Individually furnished
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from noon - midnight
Early check-in subject to availability
Early check-in fee: 100 per cent of room rate
Late check-in subject to availability

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: 75 per cent of room rate

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding; children may not be eligible for complimentary breakfast
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: TZS 2317.75 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: TZS 90800 per person (one-way)
  • Early check-in fee: 100 per cent of room rate (subject to availability)
  • Late check-out fee: 75 per cent of room rate (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Serena Zanzibar
Serena Hotel Zanzibar
Serena Zanzibar
Serena Zanzibar Hotel
Zanzibar Serena
Zanzibar Serena Hotel
Zanzibar Serena Hotel Hotel
Zanzibar Serena Hotel Zanzibar Town
Zanzibar Serena Hotel Hotel Zanzibar Town

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 109 out of 166 reviews
5 - Excellent 66%
Rating 4 - Good. 42 out of 166 reviews
4 - Good 25%
Rating 3 - Okay. 10 out of 166 reviews
3 - Okay 6%
Rating 2 - Poor. 3 out of 166 reviews
2 - Poor 2%
Rating 1 - Terrible. 2 out of 166 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.0/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All about the people... everyone was extremely helpful and reasonable. Yusuf went the extra mile to save us time and money outside the hotel even...
Stayed 4 nights in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed being right by the ocean on one side and
Stayed 1 night in Jan 2021

3/5 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel location is excellent and within a walking distance from every thing you want to see and visit in stone town. The hotel staff are very friendly and helpful. The rooms are dilapidated and in need of renovation. Bathroom facility are very old. Mattresses have passed their useful service life by years! I booked a room with a sea view. The bathroom in the room I was offered was in a miserable shape. Rusty bathtub and faucet. When I complained to the receptionist, they moved me to a room with renovated shower but no view. I complained again and I was moved the following day to a “better rooms” with a view and partially renovated bathroom. In a nutshell, this not a 5-star hotel AT ALL. In it’s current condition, should be 2-3 stars max. To be noted that there are no elevators in case of any movement challenge. For the price I paid, I could have gotten a much better deal elsewhere. It was my first time in Zanzibar and next time I know better. I will NOT stay there again.
Stayed 3 nights in Jan 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and helpful. The hotel was clean
Stayed 5 nights in Jan 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020