The staff were very accommodating, friendly, courteous and very helpful. I especially personally say my "Thanks" to Sam, Pascal, Anouk, Hillary, and Lotus for providing me assistance whenever I asked them for it. You're all a great asset to your company. Thank you!

Excellent location within walking distance of basically everything, but I got stuck in what they called a 'twin' room on my first night in spite of booking a double because, when you book a double on Expedia, apparently it's only put through as a 'request' and I had the phrase 'Subject to availability' thrown in my face several times. This 'twin' room was essentially the dead space at the top of the stairs that they had somehow managed to squeeze two single beds into, but even some of the space in the room itself wasn't usable because of an additional four steps shortly after getting through the door. The bathroom was so tiny that you couldn't even sit on the toilet properly because the pipe from the sink was in the way. I made sure I was moved to a proper room the following morning, and it was a vast improvement. Not huge by any means but clean, with a good sized bathroom and a very comfortable bed. Tea/Coffee machine in Reception that was free to use until noon was a welcome addition, and there was some handy bits and pieces you could pick up like maps and mini-cards with details of all the attractions you could visit.

staff very helpful, even with what seemed to be silly queries