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Indoor pool, seasonal outdoor pool, pool loungers
Indoor pool, seasonal outdoor pool, pool loungers
Indoor pool, seasonal outdoor pool, pool loungers
Hypo-allergenic bedding, in-room safe, individually furnished, desk

Guest reviews

4.0 out of 5 Very good
158 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Pet Friendly
Spa
Restaurant
Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing

Map

Explore the area

Popular LocationPolana Szymoszkowa4 min walk
Popular LocationGubalowka Market19 min walk
Popular LocationShrine of Our Lady of Fatima3 min drive
AirportPoprad (TAT-Poprad - Tatry)74 min drive

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  • Suite, 1 King Bed, View

    Room amenities

    • 473 sq ft
    • Mountain view
    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 King Bed, View
  • Deluxe Room, 1 Single Bed, View

    Room amenities

    • 236 sq ft
    • Mountain view
    • Sleeps 2
    • 1 Single Bed
    More detailsDeluxe Room, 1 Single Bed, View
  • Standard Double Room, 1 Double Bed

    Room amenities

    • 236 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsStandard Double Room, 1 Double Bed
  • Deluxe Room, 1 Single Bed

    Room amenities

    • 236 sq ft
    • Hill view
    • Sleeps 2
    • 1 Single Bed
    More detailsDeluxe Room, 1 Single Bed
  • Superior Double Room, 1 Double Bed

    Room amenities

    • 236 sq ft
    • Hill view
    • Sleeps 2
    • 1 Double Bed
    More detailsSuperior Double Room, 1 Double Bed
  • Deluxe Twin Room, 2 Single Beds, View

    Room amenities

    • 236 sq ft
    • Mountain view
    • Sleeps 2
    • 2 Single Beds
    More detailsDeluxe Twin Room, 2 Single Beds, View
  • Deluxe Twin Room, 2 Single Beds

    Room amenities

    • 236 sq ft
    • Hill view
    • Sleeps 2
    • 2 Single Beds
    More detailsDeluxe Twin Room, 2 Single Beds
  • Standard Twin Room, 2 Single Beds, View

    Room amenities

    • 236 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsStandard Twin Room, 2 Single Beds, View
  • Standard Twin Room, 2 Single Beds

    Room amenities

    • 236 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsStandard Twin Room, 2 Single Beds
  • Superior Double Room, 1 King Bed, View

    Room amenities

    • 236 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Double Room, 1 King Bed, View
  • Standard Double Room, 1 King Bed, View

    Room amenities

    • 236 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsStandard Double Room, 1 King Bed, View

About this area

Zakopane

Located in Zakopane, Mercure Zakopane Kasprowy is in an area with good shopping. The area's natural beauty can be seen at Gubałówka and Giewont Mountain, while Zakopane Aqua Park and Chochołowskie Termy are popular area attractions. Travelling with kids? Consider Terma Bania and Gorący Potok. Make sure you don't miss outdoor adventures like hiking/biking trails, cave exploring and mountain biking, or hop on a bike for hire nearby and take a self-guided tour around Zakopane.
Visit our Zakopane travel guide
View in a map
Popular Location

What's nearby

  • Polana Szymoszkowa - 4 min walk
  • Gubalowka Market - 19 min walk
  • Shrine of Our Lady of Fatima - 3 min drive
  • Tatra Museum - 4 min drive
  • Gubałówka - 11 min drive

Getting around

  • Zakopane Station - 5 min drive
  • AirportKrakow (KRK-John Paul II - Balice) - 96 min drive

Restaurants

  • Grand Kasprowy — 1 min walk
  • Banquet Hall Zakopane — 1 min walk
  • Restauracja 'U Wnuka' - 17 min walk
  • Gazdowo Kuźnia - 20 min walk
  • Cristina Ristorante & Pizzeria - 4 min drive

About this property

Mercure Zakopane Kasprowy

Family-friendly, slopeside fun with a full-service spa
Ski into Mercure Zakopane Kasprowy, where you can enjoy a drink at the bar/lounge and comforts including an indoor pool and a full-service spa. All 288 individually furnished rooms provide free WiFi, free wired Internet and room service. For a bit of entertainment, TVs come with cable channels, and guests will also find coffee/tea makers and free bottled water.
Mercure Zakopane Kasprowy offers 288 forms of accommodation with a safe and complimentary bottles of water. Each accommodation is individually furnished. Televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

This Zakopane hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include an outdoor tennis court, ski-in/ski-out access, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include hot stone massages, Thai massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking: PLN 35 per night
  • Valet parking: PLN 60 per night
  • Motorhome/coach/lorry parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: PLN 50 for adults and PLN 25 for children
  • 3 restaurants
  • 1 bar
  • Room service available

Things to do

  • Arcade/games room
  • Beach volleyball
  • Downhill skiing
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Snowboarding

Family friendly

  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Supervised childcare/activities (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski equipment hire
  • Ski-in/ski-out access
  • Skiing lessons
  • Ski passes
  • Ski storage
  • Tennis lessons
  • Tour/ticket assistance

Languages spoken

  • English
  • Polish

Business services

  • Business centre
  • Meeting rooms
  • Conference centre (10226 square feet of space)

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Rooftop terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 42-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Individually furnished
  • Phone
  • Safe

See similar properties

Policies

Check-in

Check-in between 4 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of PLN 60 per pet, per night
Dogs and cats only

Children and extra beds

Children are welcome
Kids stay free! Children 4 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for PLN 105.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: PLN 2 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: PLN 50 for adults and PLN 25 for children (approximately)
  • Airport shuttle fee: PLN 500 per vehicle (one-way)
  • Self-parking fee: PLN 35 per night
  • Valet parking fee: PLN 60 per night
  • Pet fee: PLN 60 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 105.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
The seasonal pool will be open from June to August
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Kasprowy
Kasprowy Mercure
Kasprowy Zakopane
Mercure Kasprowy
Mercure Kasprowy Hotel
Mercure Kasprowy Hotel Zakopane
Mercure Kasprowy Zakopane
Mercure Zakopane Kasprowy
Zakopane Kasprowy
Zakopane Mercure
Accor Kasprowy Zakopane
Mercure Kasprowy Zakopane Hotel Zakopane
Mercure Zakopane Kasprowy Hotel
Mercure Zakopane Kasprowy Hotel
Mercure Zakopane Kasprowy Zakopane
Mercure Zakopane Kasprowy Hotel Zakopane

Frequently asked questions

Can I cancel my reservation for free at Mercure Zakopane Kasprowy and receive a full refund?
Yes, Mercure Zakopane Kasprowy offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Zakopane Kasprowy cancellation policy on our site for more details about any exclusions or requirements.
Does Mercure Zakopane Kasprowy have a pool?
Yes, this property has an indoor pool and a seasonal outdoor pool.
Is Mercure Zakopane Kasprowy pet-friendly?
Yes, cats and dogs are allowed at this property. There's a fee of PLN 60 per pet, per night. Service animals are exempt from fees.
How much is parking at Mercure Zakopane Kasprowy?
Self-parking is available for PLN 35 per night. Valet parking is available for PLN 60 per night.
What time is check-in at Mercure Zakopane Kasprowy?
Check-in is from 4 PM to midnight.
What time is check-out at Mercure Zakopane Kasprowy?
Checkout is at noon.
Does Mercure Zakopane Kasprowy provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of PLN 500 per vehicle, one-way, applies.
Where is Mercure Zakopane Kasprowy located?
Located in the mountains, this Zakopane hotel offers ski-in/ski-out access within 3 miles (5 km) of Tatra Mountains, Krupowki Street and Gubałówka. Zakopane Aqua Park is 2 mi (3.2 km) away.
4.0
Very good
5 - Excellent
49
4 - Good
75
3 - Okay
21
2 - Poor
5
1 - Terrible
8

4.1/5

Cleanliness

3.8/5

Staff & service

4.5/5

Amenities

3.8/5

Property conditions & facilities

3/5 Okay

Happy face iconLiked: Cleanliness
Sad face IconDisliked: Property conditions & facilities, room comfort
I must admit food was good, service was pleasant. However our room was in poor condition, didn't look anything like advertised. Advertised rooms are after renovations and we weren't informed about different standards. That was very disappointing. Overall hotel is clean has nice entrance, swimming pool, and very good location for skiing and walking excursions.
Stayed 3 nights in Nov 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great staff.
Stayed 3 nights in Aug 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is in good location. Nearby pool, cable car, restaurants. Good for ski resort. Friendly staff.
Stayed 2 nights in Aug 2018

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, room comfort
Good for families.
We had a lovely time at the Mercure. The breakfast was delicious. Good choice. The hotel was very close to the chair lift. Well worth going to the top for the views. A walk into town could be a bit too far for some. The pool looked lovely but I didn't want to walk to it. The room was a little tired and the balcony needed chairs and a table. It was a superior room and apart from the views which were amazing, I would have expected a little bit more. I would stay there again though. Value for money.
Stayed 2 nights in Aug 2018
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