Mercure Zakopane Kasprowy

Photo gallery for Mercure Zakopane Kasprowy

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Indoor pool, seasonal outdoor pool, pool loungers
Indoor pool, seasonal outdoor pool, pool loungers
Indoor pool, seasonal outdoor pool, pool loungers
Hypo-allergenic bedding, in-room safe, individually furnished, desk

Overview of Mercure Zakopane Kasprowy

UNESCO Sustainable Travel Pledge

Mercure Zakopane Kasprowy

4.0 star property

4.0/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing
  • Temperature checks
Szymaszkowa str, Zakopane, Lesser Poland, 34-500

Explore the area

  • Popular LocationPolana Szymoszkowa4 min walk
  • Popular LocationGubalowka Market19 min walk
  • Popular LocationKrupowki Street19 min walk
  • AirportPoprad (TAT-Poprad - Tatry)74 min drive

Choose dates to view prices

About this area


In the mountains, Mercure Zakopane Kasprowy is in an area with good shopping. Villa Koliba and Tatra Museum are cultural highlights, and some of the area's attractions include Zakopane Aqua Park and Gorący Potok. Travelling with kids? Consider Chochołowskie Termy and Terma Bania. Make sure you don't miss outdoor adventures like cave exploring, mountain biking and hiking/biking trails, or hop on a bike for hire nearby and take a self-guided tour around Zakopane.

What's nearby

  • Polana Szymoszkowa - 4 min walk
  • Gubalowka Market - 19 min walk
  • Krupowki Street - 19 min walk
  • Shrine of Our Lady of Fatima - 3 min drive
  • Tatra Museum - 4 min drive

Getting around

  • Zakopane Station - 9 min drive
  • Krakow (KRK-John Paul II - Balice) - 96 min drive


  • Restauracja 'U Wnuka' - 17 min walk
  • Gazdowo Kuźnia - 20 min walk
  • Da Adamo - 3 min drive
  • Trattoria Adamo - 4 min drive
  • Drukarnia Smaku - 4 min drive

About this property

Mercure Zakopane Kasprowy

Family-friendly, slopeside fun with a full-service spa
Ski into Mercure Zakopane Kasprowy, where you can enjoy a drink at the bar/lounge and comforts including an indoor pool and a full-service spa. All 288 individually furnished rooms provide free WiFi, free wired Internet and room service. For a bit of entertainment, TVs come with cable channels, and guests will also find coffee makers and free bottled water.
Mercure Zakopane Kasprowy offers 288 accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished. Televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

This Zakopane hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include an outdoor tennis court, ski-in/ski-out access, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include hot stone massages, Thai massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (PLN 50 per night)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: PLN 90 for adults and PLN 50 for children
  • 3 restaurants
  • 1 bar
  • Room service available

Things to do

  • Arcade/games room
  • Beach volleyball
  • Downhill skiing
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Snowboarding

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Supervised childcare (surcharge)


  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski equipment hire
  • Ski-in/ski-out access
  • Skiing lessons
  • Ski passes
  • Ski storage
  • Tennis lessons
  • Tour/ticket assistance

Languages spoken

  • English
  • Polish

Business services

  • Business centre
  • Conference centre (10226 square feet of space)
  • Meeting rooms


  • Garden
  • Picnic area
  • Pool sunloungers
  • Rooftop terrace


  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)


  • Designated smoking areas
  • TV in lobby

Restaurants on site

  • Grand Kasprowy
  • Banquet Hall Zakopane
  • Kasprowy Inn
  • Lobby Bar Panorama

Room amenities


  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)


  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels


  • 42-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water


  • Connecting rooms available
  • Desk
  • Individually furnished
  • Phone
  • Safe

Similar properties

See similar properties



Check-in from 4 PM - midnight
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk


Pets are allowed for an extra charge of PLN 60 per pet, per night
Welcoming dogs and cats only
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children 4 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for PLN 180.00 per night.

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: PLN 2 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: PLN 90 for adults and PLN 50 for children (approximately)
  • Airport shuttle fee: PLN 500 per vehicle (one-way)
  • Self-parking fee: PLN 50 per night
  • Pet fee: PLN 60 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 180.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

The seasonal pool will be open from June to August
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Kasprowy Mercure
Kasprowy Zakopane
Mercure Kasprowy
Mercure Kasprowy Hotel
Mercure Kasprowy Hotel Zakopane
Mercure Kasprowy Zakopane
Mercure Zakopane Kasprowy
Zakopane Kasprowy
Zakopane Mercure
Accor Kasprowy Zakopane
Mercure Kasprowy Zakopane Hotel Zakopane
Mercure Zakopane Kasprowy Hotel
Mercure Zakopane Kasprowy Hotel
Mercure Zakopane Kasprowy Zakopane
Mercure Zakopane Kasprowy Hotel Zakopane

Overall score and ratings


Very good

Rating 5 - Excellent. 52 out of 169 reviews
5 - Excellent 31%
Rating 4 - Good. 79 out of 169 reviews
4 - Good 47%
Rating 3 - Okay. 24 out of 169 reviews
3 - Okay 14%
Rating 2 - Poor. 6 out of 169 reviews
2 - Poor 4%
Rating 1 - Terrible. 8 out of 169 reviews
1 - Terrible 5%




Staff & service




Property conditions & facilities



2/5 Poor

Travelled with family
Liked: Amenities
Disliked: Staff & service
The hotel is located next to a nice slope to Zakopane. Very convenient if your main purpose is skiing or snowboarding. However, there is not much around and you definitely would need a car to enjoy Zakopane. The property has nice amenities, but it is an old building (renovated) and it needs some maintenance (elevators are old and get stuck). Also, I feel that it’s totally overpriced. The radisson is a nicer property and cheaper. This hotel also charges from 70-100 zl per night per parking. So be ready to pay an extra 100 bucks just for parking if you are staying over 5 nights. This is ridiculous. The food is good in the hotel. Service is ok, nothing special.
Stayed 6 nights in Jan 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful hotel.
I have been staying at this hotel now for several years, I attend with different groups throughout each year, family groups and groups of friends, both these groups are catered for fantastically by the hotel. This year in particular changes to the UK entry requirements a fit to fly certificate was required, the hotel advised me where to obtain such a test and assisted with me obtaining the certificate on the date of my return home, many thanks again to the hotel and I’ll definitely see you again next year.
Photograph from the outside terrace taken in early December 2021
Stayed 2 nights in Dec 2021

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2020

3/5 Okay

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
I must admit food was good, service was pleasant. However our room was in poor condition, didn't look anything like advertised. Advertised rooms are after renovations and we weren't informed about different standards. That was very disappointing. Overall hotel is clean has nice entrance, swimming pool, and very good location for skiing and walking excursions.
Stayed 3 nights in Nov 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019