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Hypo-allergenic bedding, individually decorated, individually furnished
Hypo-allergenic bedding, individually decorated, individually furnished
Hypo-allergenic bedding, individually decorated, individually furnished
Hypo-allergenic bedding, individually decorated, individually furnished

Guest reviews

4.3 out of 5 Excellent
95 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast included
Parking included
Business Services
Bar
Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Map

Explore the area

Popular LocationJaszczurowka Chapel5 min drive
Popular LocationNosal Ski Center6 min drive
Popular LocationZakopane Aqua Park8 min drive
AirportPoprad (TAT-Poprad - Tatry)85 min drive

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  • Suite

    5/5 guest room rating

    Room amenities

    • 269 sq ft
    • Mountain view
    • Sleeps 4
    • 2 Double Beds
    More detailsSuite
  • Economy Double Room

    4.2/5 guest room rating

    Room amenities

    • 129 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsEconomy Double Room
  • Premium Double Room

    Room amenities

    • 215 sq ft
    • Mountain view
    • Sleeps 2
    • 1 Double Bed
    More detailsPremium Double Room
  • Double or Twin Room

    4.4/5 guest room rating

    Room amenities

    • 151 sq ft
    • Mountain view
    • Sleeps 2
    • 1 Double Bed
    More detailsDouble or Twin Room
  • Single Room

    5/5 guest room rating

    Room amenities

    • 108 sq ft
    • Mountain view
    • Sleeps 1
    • 1 Single Bed
    More detailsSingle Room
  • Triple Room

    5/5 guest room rating

    Room amenities

    • 172 sq ft
    • Mountain view
    • Sleeps 3
    • 3 Single Beds
    More detailsTriple Room

About this area

Zakopane

Helan Family & Garden is located in Zakopane. While the natural beauty of Giewont Mountain and Tatra National Park Poland can be enjoyed by anyone, those looking for an activity can explore Mount Kasprowy Wierch Ski Resort. Travelling with kids? Consider Zakopane Aqua Park and Chochołowskie Termy. Enjoy the area's slopes with cross-country skiing, downhill skiing and snowboarding, and don't miss out on the sledging. Guests appreciate the hotel's quiet location.
Visit our Zakopane travel guide
View in a map
Popular Location

What's nearby

  • Jaszczurowka Chapel - 5 min drive
  • Olczyska Valley Park - 6 min drive
  • Nosal Ski Center - 6 min drive
  • Zakopane Aqua Park - 8 min drive
  • Nosal - 11 min drive

Getting around

  • Zakopane Station - 11 min drive
  • AirportKrakow (KRK-John Paul II - Balice) - 94 min drive

Restaurants

  • Mała Szwajcaria - 5 min drive
  • Watra - 5 min drive
  • Chata Zbójnicka - 5 min drive
  • Stek Burger - 5 min drive
  • Casa Mia - 5 min drive

About this property

Helan Family & Garden

3-star, family-friendly hotel near Zakopane Aqua Park
Along with a bar/lounge, this smoke-free hotel has a coffee shop/café and a complimentary children's club. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and a meeting room are on-site. All 41 individually decorated rooms provide free WiFi, free wired Internet and room service. Other amenities available to guests include balconies, digital TV and fridges.
Helan Family & Garden offers 41 forms of accommodation with free toiletries and blackout curtains. Rooms open to balconies. Each accommodation is individually furnished and decorated. Televisions come with digital channels. Bathrooms include a shower.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free RV/bus/truck parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 8 AM–10 AM
  • 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Arcade/games room

Family friendly

  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Cots/infant beds (surcharge)
  • Dry cleaning service
  • Free children's club
  • Laundry facilities
  • Fridge
  • Rollaway beds available
  • Supervised childcare/activities (surcharge)

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Polish
  • Russian

Business services

  • 1 meeting room
  • Business centre
  • Conference space (1076 square feet)

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Hypo-allergenic bedding
  • Rollaway beds available

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Shower

Entertainment

  • Digital channels

Food and drink

  • Fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone

Policies

Check-in

Check-in between 3 PM and 5:30 AM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available.
Cots (infant beds) are available for PLN 20 per stay

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: PLN 2 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: PLN 400 per vehicle (one way)
  • Crib (infant bed) fee: PLN 20 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Helan Hotel
Helan Hotel Zakopane
Helan Family Garden Hotel Zakopane
Helan Family Garden Hotel
Helan Family Garden Zakopane
Helan Family Garden
Helan Family & Garden Hotel
Helan Family & Garden Zakopane
Helan Family & Garden Hotel Zakopane

Frequently asked questions

Can I cancel my reservation for free at Helan Family & Garden and receive a full refund?
Yes, Helan Family & Garden offers free cancellation on select room rates, because flexibility matters! Please refer to Helan Family & Garden cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Helan Family & Garden?
As of 20 Oct 2020, prices found for a 1-night stay for 2 adults at Helan Family & Garden on 3 Nov 2020 start from £46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Helan Family & Garden pet-friendly?
No, pets are not allowed at this property.
How much is parking at Helan Family & Garden?
Self-parking is free at this property.
What time is check-in at Helan Family & Garden?
Check-in is from 3 PM to 5:30 AM.
What time is check-out at Helan Family & Garden?
Checkout is at 11 AM.
Does Helan Family & Garden provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of PLN 400 per vehicle, one way, applies.
Where is Helan Family & Garden located?
This family-friendly Zakopane hotel is located in the mountains, within 1 mi (2 km) of Tatra Mountains and Nosal Ski Center. Zakopane Aqua Park and Krupowki Street are also within 2 miles (3 km).
4.3
Excellent
95 reviews
5 - Excellent
45
4 - Good
39
3 - Okay
8
2 - Poor
2
1 - Terrible
1

4.4/5

Cleanliness

4.3/5

Staff & service

4.5/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location quiet area good staff good breakfast no room service 😤adding few pictures after room service hoover not being used in 6 nights beding never changed in 6 nights toilet rolls on floor inthe room apart this is all very good
Stayed 6 nights in Dec 2018

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick winter trip
Perfect and cozy hotel for an unbelievably good price. Breakfast was superb, bar prices at really nice. The hotel located approx 35 min walking from the city center. Would go again.
Stayed 1 night in Jan 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

1/5 Terrible

Sad face IconDisliked: Staff & service
Poor effort from the Hotel staff, real let down.
Upon arriving at the Hotel we were very surprised by the lack of welcome we received, we didn't expect much, a "Hello and welcome" probably. Instead we had to ask if we cld check in. The receptionnist offered no useful information, we had to ask a lot of questions. We asked if there was somewhere we could eat and she said "no" (despite their website clearly stating they had a "Restaurant"). We later discovered that the Hotel only does food if you book a half board acccomodation but you can request a meal on an ad-hoc basis. We felt very excluded from this Hotel,one evening they had arranged entertainment, but had made no effort to invite us and had closed the door to the Dining area. On our last morning for Breakfast, all but 3 of the tables had been reserved for new guests. The Hotel had no atmosphere, no friendly faces and we were left a little bit confused by it all. Not a place I would go back to or recommend. Vicky
Stayed 7 nights in Feb 2018

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