Bar (on property)

Reviews of Hotel Jägerhorn

3 out of 5
Hotel Jägerhorn
Ilica 14, Zagreb

Reviews

9.2

Wonderful

Rating 10 - Excellent. 482 out of 747 reviews" "
Rating 8 - Good. 209 out of 747 reviews" "
Rating 6 - Okay. 36 out of 747 reviews" "
Rating 4 - Poor. 16 out of 747 reviews" "
Rating 2 - Terrible. 4 out of 747 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicola, Haseley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique style hotel. Staff go out of their way to accommodate your requests. Magdalena, thank you so much for your help. All staff, a credit to the hotel. Thank you for looking after myself and my friends. Nikki room 107
Stayed 4 nights in Apr 2024

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Duane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Oldest Hotel in Zagreb. Very nicely maintained. Beautiful breakfast setting. Right in the heart of Zagreb.
Stayed 1 night in Apr 2024
Response from Hotel Jagerhorn on 8 Apr 2024
Dear Duane, Thank you for your glowing review!We're thrilled to hear that you appreciated the historical charm of our hotel and found it to be well maintained. It's fantastic to know that you enjoyed our beautiful breakfast setting and that our central location suited your needs perfectly.We take great pride in preserving the heritage of our establishment while providing modern comforts for our guests. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back to the oldest hotel in Zagreb in the future.If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at Hotel Jagerhorn was friendly and welcoming! They helped find your locations and dinner recommendations. When we missed breakfast, they offered a pastry and coffee on the house! So hospital!! Would stay here again! Loved the location in Zagreb and the hotel experience! Thank you, Hotel Jagerhorn for a lovely time!
Stayed 1 night in Mar 2024
Response from Hotel Jagerhorn on 2 Apr 2024
Dear Emily, Thank you for your wonderful feedback!We're thrilled to hear that you enjoyed your stay at Hotel Jagerhorn and that our team was able to assist you throughout your time with us. It's great to know that you appreciated our hospitality, location, and overall hotel experience. Your kind words truly mean a lot to us.We would be delighted to welcome you back for another memorable stay whenever your travels bring you to Zagreb again. If you have any further inquiries or if there's anything else we can assist you with, please feel free to reach out to us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Davor was phenomenal! He was very helpful in setting up my reservation. It was a great experience. This boutique hotel is great.
Stayed 1 night in Jan 2024
Response from Hotel Jagerhorn on 5 Feb 2024
Dear John, Thank you so much for your outstanding review! We're delighted to hear that Davor provided you with exceptional service and made the reservation process smooth and enjoyable.It's fantastic that you had a great overall experience at our boutique hotel. Your kind words are truly appreciated, and we look forward to providing you with the same level of excellence on your future visits.If there's anything specific you loved about your stay or if there's anything else we can assist you with, please feel free to let us know. Thank you for choosing our hotel, and we can't wait to welcome you back!

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little festive hotel in center of pedestrian
Our one night stay in Zagreb was great. This hotel has a great location in the center of the pedestrian area and close to businesses, restaurants and Christmas markets. The suite’s extra room was a bit uncomfortable because of the steep angle of the room with 1 twin bed at each end of the room. Perhaps a full or queen size bed in the center would have been more comfortable and inviting. The bedroom was quite comfortable and so was the bathroom. The staff gave us a fabulous recommendation for a lical restaurant nearby which we enjoyed very much. The entrance to the hotel was festively decorated and lit for Advent and Christmas which put us all in a celebrating mood. See picture.
Entrance to hotel after an evening shower.
Stayed 1 night in Dec 2023
Response from Hotel Jagerhorn on 23 Jan 2024
Dear Rafael, Thank you for your outstanding review and the perfect rating! We're delighted to hear that your one-night stay in Zagreb was great and that you found our hotel's location in the center of the pedestrian area, close to businesses, restaurants, and Christmas markets, to be ideal.We appreciate your feedback regarding the suite's extra room. Understanding our guests' needs is crucial, and your suggestion for a full or queen size bed to replace the twin beds for more comfort and appeal is duly noted. We will certainly consider this in our efforts to continuously improve and provide the most comfortable accommodations.It's great to hear that you found the main bedroom and bathroom comfortable, and that our staff's recommendation for a local restaurant added positively to your dining experience in Zagreb. Our team takes pride in offering personalized and helpful service.We're also pleased that the festive decorations and lighting at the entrance of the hotel enhanced your holiday spirit. Creating a welcoming and celebratory atmosphere during Advent and Christmas is important to us, and we're glad it resonated with you.Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back in the future for another enjoyable visit. We hope your next stay will be just as pleasant, if not more so!

10/10 Excellent

Virginia

Liked: Staff & service, amenities, property conditions & facilities
Was a great location, clean and comfortable. The staff was very friendly and helpful. I would recommend this hotel for business or pleasure.
Stayed 2 nights in Dec 2023
Response from Hotel Jagerhorn on 23 Dec 2023
Dear Virginia, Thank you for your fantastic review and the top rating! We're thrilled to hear that you found our hotel's location great, and that the cleanliness and comfort of our facilities met your expectations. It's especially gratifying to know that our staff's friendliness and helpfulness stood out to you.We appreciate your recommendation for both business and leisure travelers. Our team works hard to provide a welcoming and accommodating environment for all our guests, and your positive feedback is a wonderful affirmation of their efforts. We look forward to the opportunity to welcome you back for another enjoyable stay!

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast.
Stayed 3 nights in Nov 2023
Response from Hotel Jagerhorn on 10 Dec 2023
Dear Jan, Thank you for your top rating and positive comment! We're delighted to hear that you enjoyed the breakfast at our hotel. Providing a good breakfast experience is important to us, as we believe it's a great way to start the day. We're glad we could meet your expectations in this area. Looking forward to welcoming you back in the future for another enjoyable stay!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Lisa, ACTON

Travelled with family
Liked: Cleanliness, staff & service, amenities
Front desk staff were friendly and helpful
Stayed 1 night in Nov 2023
Response from Hotel Jagerhorn on 15 Nov 2023
Dear Lisa, Thank you for taking the time to review your stay with us and for the positive comments about our front desk staff. We are glad to hear that you found them friendly and helpful. Our team strives to provide the best possible service to ensure a comfortable and pleasant experience for all our guests. If there are any other aspects of your stay that you would like to share or any areas where you think we could improve, please feel free to let us know. We value your feedback and look forward to welcoming you back in the future. Thank you for choosing our hotel!

10/10 Excellent

Marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Would stay there again!
Stayed 2 nights in Nov 2023
Response from Hotel Jagerhorn on 14 Nov 2023
Dear Marina, I'm glad to hear you had an excellent experience! It's fantastic to know that your stay was so enjoyable that you'd choose to stay there again. If you have any specific highlights or aspects of your stay that stood out, feel free to share them. Your feedback is valuable and can help others make informed decisions. Looking forward to welcoming you back in the future!

8/10 Good

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly. Breakfast was great every morning. My only complaint was we couldn’t have our curtains open because our window was level with the courtyard and people would sit there all day and night.
Stayed 6 nights in Oct 2023
Response from Hotel Jagerhorn on 6 Nov 2023
Dear Kelsey, We would like to extend our sincere gratitude for choosing our property for your stay and for sharing your feedback with us. Your comments are instrumental in helping us improve our services and the overall guest experience.We're thrilled to hear that you found our staff to be very helpful and friendly, and that you enjoyed our great breakfast every morning. Providing excellent service and a delicious start to your day is our top priority.We understand your concern about the window facing the courtyard, which limited your ability to keep the curtains open. We apologize for any inconvenience this may have caused and appreciate your understanding. We are actively exploring solutions to enhance privacy in rooms facing the courtyard while still maintaining the courtyard's inviting atmosphere for our guests.Thank you for your feedback, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. If you plan to return or have any specific requests, please feel free to reach out. Your comfort and satisfaction remain our top priorities.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only reason there wasn’t a perfect score is that we had to walk through pouring rain to get to a cab. The price to pay to be in the city centre. Staff were all friendly and helpful. A really good property.
Stayed 2 nights in Oct 2023
Response from Hotel Jagerhorn on 2 Nov 2023
Dear Anonymous, We appreciate your recent stay at our property and for taking the time to share your feedback with us. Your comments are important to us as we continually strive to enhance the guest experience.We're delighted to hear that you had a great stay with us and that our staff contributed to your positive experience. Their friendliness and helpfulness are essential components of our commitment to excellent service.We understand that the inconvenience of walking through pouring rain to access transportation can be a minor drawback of being in the city center. However, we appreciate your understanding that our prime location offers many advantages despite this occasional inconvenience.Thank you for your kind words, and we hope to have the pleasure of welcoming you back in the future. If you plan to return or have any special requests, please feel free to reach out. Your comfort and satisfaction are our top priorities.

8/10 Good

JoAnne

Liked: Staff & service, amenities
I found Hotel Jägerhorn to be at two ends of the spectrum. On the positive, the staff and support team were fantastic. They went out of their way to help me with my questions and needs. And, the location is amazing! But, the hotel is tired. The carpet is old and stained and my room 205 was smelly. I tried to air it out with the lovely open window but to no avail. Also, as the hotel has no elevator, carrying the bags up and down two flights of stairs is a heavy lift for an older woman like me. Again, the staff were extremely helpful in taking one of the bags up and down but it required asking. They are not staffed to do so. So....I would recommend the hotel but suggest to the hotel it gives itself a bit of a renovation.....
Stayed 2 nights in Oct 2023
Response from Hotel Jagerhorn on 30 Oct 2023
Dear JoAnne, Thank you for taking the time to share your feedback regarding your recent stay at Hotel Jägerhorn. We value your input and appreciate your comments, as they help us enhance our services.We're delighted to hear that you found our staff and support team to be fantastic, going out of their way to assist with your questions and needs. Providing excellent service is a priority for us, and it's great to know that they left a positive impression on you.Our location is indeed a fantastic advantage, and we're pleased that you found it amazing. We're grateful for your recommendation.We apologize for the concerns you raised about the hotel's condition. We understand your feedback regarding the carpet. We want to assure you that we are currently in the process of making renovations, including changing the entire carpeting, mattresses, and bedding throughout the hotel, to enhance the overall quality of our rooms.Regarding the absence of an elevator, we appreciate your feedback. Due to the historical nature of the building, installing an elevator is not an option. However, we are more than willing to assist our guests with their luggage and provide support as needed.We look forward to the opportunity to welcome you back in the future, offering an improved experience and a refreshed atmosphere for your stay. Your comments are instrumental in helping us make these enhancements.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, staff friendly, well run perfect location
Stayed 2 nights in Oct 2023
Response from Hotel Jagerhorn on 30 Oct 2023
Dear Laura, Thank you for your fantastic review! We're thrilled to hear that you enjoyed our breakfast, found our staff friendly, and appreciated our well-run establishment in its perfect location. Your positive feedback means a lot to us, and we're delighted that your experience with us met your expectations. We look forward to welcoming you back in the future for another wonderful stay.

8/10 Good

michael francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, good breakfast Great staff
Stayed 3 nights in Oct 2023
Response from Hotel Jagerhorn on 27 Oct 2023
Dear Michael, Thank you for taking the time to leave a review! We're thrilled to hear that you had a positive experience during your stay. Our location is indeed one of our biggest assets, and we're delighted to know it met your expectations. We're also pleased to hear that you enjoyed our breakfast options and that our staff made your stay even better.Your feedback is valuable to us, and we always strive to provide the best possible experience for our guests. If you have any suggestions for how we could make your next visit even more enjoyable, please feel free to share. We look forward to welcoming you back in the future and hope to make your stay even more exceptional. Thank you for choosing us for your stay!

8/10 Good

David, Vaughan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Oct 2023
Response from Hotel Jagerhorn on 27 Oct 2023
Dear David, Thank you for taking the time to share your thoughts with us. We're delighted to hear that you found our location to be to your satisfaction. If you have any specific feedback or suggestions for how we can make your experience even better in the future, please don't hesitate to let us know. We value your input and hope to have the opportunity to earn that fifth star from you on your next visit. Your satisfaction is important to us, and we look forward to serving you again.

10/10 Excellent

Raj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and quaint place to stay in the center of Zagreb. Walk to anything. Parking was a little ways off but if you are not driving, then this is a cool place.
Stayed 2 nights in Oct 2023
Response from Hotel Jagerhorn on 25 Oct 2023
Dear Raj, Thank you for taking the time to share your feedback! We're thrilled to hear that you had a great experience during your stay with us.Our central location in the heart of Zagreb is indeed a significant advantage, allowing easy access to everything within walking distance. We understand that parking may have been a bit farther away, but it's wonderful to know that you found our location appealing, especially if you're not driving.Your feedback is important to us, and we hope to have the pleasure of welcoming you back in the future. If there are any specific aspects you enjoyed or any suggestions you have for us, please feel free to share. Thank you for choosing to stay with us.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Jagerhorn is perfectly located in the heart of Zagreb. Many popular sights are within walking distance. The hotel is quiet and the beds are comfortable. The staff is friendly and very helpful. They have a nice breakfast and a lovely outdoor seating area where you can order drinks from their cafe/bar.
Stayed 4 nights in Oct 2023
Response from Hotel Jagerhorn on 17 Oct 2023
Dear Jennifer, Thank you for taking the time to share your feedback on your stay with us. We're pleased to hear about the positive aspects of your experience.Our central location in the heart of Zagreb is indeed a significant advantage, allowing easy access to many popular sights within walking distance. We're glad you found our hotel to be quiet and the beds comfortable. Providing a peaceful and comfortable environment for our guests is a top priority.It's wonderful to hear that you appreciated our friendly and helpful staff. We take pride in providing excellent service.The fact that you enjoyed our nice breakfast and the lovely outdoor seating area where you can order drinks from our cafe/bar is fantastic to know.Your feedback is important to us, and we hope to have the opportunity to welcome you back in the future. If there are any specific ways we can make your next stay even more enjoyable, please feel free to let us know. Thank you for choosing to stay with us.

10/10 Excellent

francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service in the reception and Breakfast time was perfect thanks Francisco.
Stayed 5 nights in Oct 2023
Response from Hotel Jagerhorn on 17 Oct 2023
Dear Francisco, Thank you for taking the time to leave your wonderful review. We're thrilled to hear about your perfect experience with our service, particularly at the reception and during breakfast time, thanks to Francisco.We will certainly pass on your kind words to Francisco, who will be pleased to know that his service was greatly appreciated.Your feedback is important to us, and we hope to continue providing exceptional service during your future visits. Thank you for choosing us, and we look forward to welcoming you again in the future.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Jagerhorn is very well situated in the heart of Zagreb. The staff is friendly and very helpful. The hotel is quiet and has a lovely outdoor space where you can order beverages from their cafe.
Stayed 3 nights in Oct 2023
Response from Hotel Jagerhorn on 17 Oct 2023
Dear Jennifer, Thank you for taking the time to leave your feedback regarding your recent stay at Hotel Jagerhorn. We appreciate your input, and we're pleased to hear about your experience.Our central location in the heart of Zagreb is indeed a key advantage, and we're glad to know it suited your needs. It's also heartening to hear that you found our staff to be friendly and very helpful; we take pride in providing excellent service.The quiet atmosphere and the lovely outdoor space with the option to order beverages from our cafe are features we're delighted you enjoyed.Your feedback is important to us, and we hope to have the pleasure of welcoming you back for an even better experience in the future. Thank you for choosing Hotel Jagerhorn for your stay.

10/10 Excellent

Haejin, Los Angeles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is excellent, right in the center of the action, and walkable to everywhere we wanted to go. The staff was so friendly and helpful. the rooms are a little dated and there is no elevator. But overall a great experience and we would stay here again.
Stayed 1 night in Oct 2023
Response from Hotel Jagerhorn on 17 Oct 2023
Dear Haejin, Thank you for sharing your feedback on your recent stay with us! We're delighted to hear that you had an excellent experience during your visit to our hotel.Our central location, as you mentioned, is indeed a significant advantage, making it easy to access all the attractions and activities in the area. We're pleased to know that you found our staff friendly and helpful, as we strive to provide the best service possible.We appreciate your comment about the rooms, and we understand that they may have a more classic or dated style. Additionally, we apologize for the absence of an elevator. We are continuously working to enhance our facilities and services, and your feedback is valuable in this regard.It's wonderful to hear that, despite these considerations, you had a great experience, and we look forward to the opportunity to welcome you again in the future. Thank you for choosing to stay with us.

10/10 Excellent

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old-style hotel in an excellent location for exploring central and old town Zagreb. Staff was helpful and friendly despite our late arrival, and we felt very comfortable there. Thanks to all!
Stayed 1 night in Oct 2023
Response from Hotel Jagerhorn on 4 Oct 2023
Dear Robert, Thank you for choosing to stay at our beautiful old-style hotel in the heart of Zagreb and for taking the time to share your delightful experience with us. We're thrilled to hear that you had a fantastic stay and that our location was ideal for exploring the central and old town areas.We greatly appreciate your kind words about our staff. Providing excellent service is our top priority, and we're delighted that you found our team helpful and friendly, even during your late arrival. Your comfort and satisfaction are of the utmost importance to us.Once again, thank you for your glowing review, and we hope to welcome you back in the future for another memorable stay. If you have any further comments or suggestions, please don't hesitate to reach out. We're here to ensure your visits are always exceptional!

10/10 Excellent

Mary Pat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so impressed with the location, cleanliness, character, special touches, and incredibly accomodating staff.
Stayed 1 night in Oct 2023
Response from Hotel Jagerhorn on 9 Oct 2023
Dear Mary Pat, We are thrilled to hear that you had such a positive experience during your stay with us.Our location is indeed one of our greatest assets, and we're glad it left a positive impression on you. We take great pride in maintaining a high standard of cleanliness to ensure our guests' comfort and well-being.It's wonderful to hear that you appreciated the character of our establishment and the special touches that make it unique. We believe in creating a warm and inviting atmosphere that sets us apart from the ordinary.Our staff is dedicated to providing exceptional service, and it's heartening to know that they were incredibly accommodating during your stay. We always aim to go the extra mile to make our guests feel welcome and valued.Thank you for sharing your feedback with us. We look forward to the opportunity to host you again in the future and continue to provide you with a memorable experience.

10/10 Excellent

randall

Lovely hotel, great location
Stayed 2 nights in Sep 2023
Response from Hotel Jagerhorn on 22 Sept 2023
Dear Randall, Thank you for taking the time to leave such a positive review of our hotel! We're delighted to hear that you had a lovely stay and that you enjoyed our great location.Your feedback is greatly appreciated, and it serves as a source of motivation for our team to continue providing excellent service and memorable experiences for our guests.We look forward to welcoming you back to our hotel on your future visits to the area. If you have any specific preferences or requests for your next stay, please don't hesitate to let us know. We're here to ensure your stay with us is exceptional in every way.

10/10 Excellent

Charlotte

Stayed 1 night in Sep 2023

10/10 Excellent

MICHAEL

Liked: Staff & service, room comfort
Nice stay 3 nights
Cleanliness of carpet and walls was lower than expectations. Staff was very nice and the breakfast was good. Location was great. Court yard was Clean, pretty and quiet.
Stayed 2 nights in Sep 2023
Response from Hotel Jagerhorn on 18 Sept 2023
Dear Michael, We are grateful for your feedback regarding your recent stay at our hotel. While we're delighted to hear that you had a nice stay, we also appreciate your constructive comments.We're sorry to learn that the cleanliness of the carpet and walls did not meet your expectations. Providing a clean and comfortable environment for our guests is a priority, and we will address this issue promptly to ensure a more pleasant experience for future visitors.It's heartening to know that you found our staff to be very nice and that you enjoyed the breakfast we provided. Our team takes pride in delivering excellent service, and it's wonderful to hear that they made a positive impression.We're also pleased that you appreciated our great location and the cleanliness, prettiness, and tranquility of our courtyard.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, providing you with an even more enjoyable and comfortable stay.

8/10 Good

sandra

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Glenn

Stayed 1 night in Sep 2023

10/10 Excellent

RANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in the middle of everything yet quit
Response from Hotel Jagerhorn on 18 Sept 2023
Dear Rana,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our central location while still experiencing a peaceful and quiet stay. Your satisfaction is important to us, and we look forward to welcoming you back for another wonderful stay in the heart of the city.

10/10 Excellent

Hang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, right in the centre of the city. Highly recommend
Stayed 4 nights in Sep 2023
Response from Hotel Jagerhorn on 18 Sept 2023
Dear Hang, Thank you for sharing your feedback. We're thrilled to hear that you found our hotel very convenient, right in the center of the city, and that you highly recommend it. Your recommendation is greatly appreciated, and we look forward to the opportunity to welcome you back for another excellent stay in the heart of the city.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location
Stayed 3 nights in Sep 2023
Response from Hotel Jagerhorn on 18 Sept 2023
Dear Kathleen, Thank you for taking the time to share your feedback. We're thrilled to hear that you loved our location. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay in the future.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
only problem is with parking when you arrived
Stayed 1 night in Aug 2023
Response from Hotel Jagerhorn on 18 Sept 2023
Dear Peter, Thank you for sharing your feedback about your recent stay. We're delighted to hear that you had a perfect experience overall. We appreciate your input regarding the parking situation upon arrival, and we hope to have the opportunity to welcome you back for another fantastic stay in the future.

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed staying there! Everything was so perfect, especially the staff! Location coudn't be better! The hotel was clean, the food was great! Hope to come back one day:)
Stayed 1 night in Aug 2023
Response from Hotel Jagerhorn on 29 Aug 2023
Dear Sandra, Thank you for your wonderful review of your recent stay at Jägerhorn Hotel. We are thrilled to hear that your experience with us was so positive and that you enjoyed every aspect of your visit.Our team takes pride in providing exceptional service, and it's truly heartwarming to know that our efforts, along with our convenient location, cleanliness, and food offerings, contributed to making your stay perfect.We would be absolutely delighted to welcome you back in the future. Your satisfaction is our motivation, and we look forward to providing you with another memorable stay whenever your travels bring you back to Zagreb.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice small hotel, in a secluded spot right in the very centre of Zagreb. Staff are always charming and helpful, and excellent buffet breakfast.
Stayed 3 nights in Aug 2023
Response from Hotel Jagerhorn on 22 Aug 2023
Dear David, Thank you for your kind review of your recent stay at Jägerhorn Hotel. We're thrilled to learn that you enjoyed our central yet peaceful location, the warm hospitality of our staff, and the delightful buffet breakfast.Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back to our hotel in the future. Should your travels bring you to Zagreb again, don't hesitate to reach out. We'll be here to ensure another enjoyable experience.

8/10 Good

Kate

Travelled with partner
Liked: Cleanliness, staff & service
Our room was perfect for a one night stay in Zagreb. Cute boutique hotel. Nice location to shops and restaurants. We had to walk about 3 city blocks with our luggage because we drove and needed parking. So if you are driving be aware of that. The front desk attendants were very friendly and gave us good dinner recommendations.
Stayed 1 night in Aug 2023
Response from Hotel Jagerhorn on 21 Aug 2023
Dear Kate, Thank you for taking the time to share your experience following your recent stay at Jägerhorn Hotel. We're delighted to hear that you found our boutique hotel to be a charming choice for your one night visit to Zagreb.We're pleased that our location offered convenient access to shops and restaurants. We understand that parking can sometimes be a challenge in the city center, and we appreciate your understanding regarding this matter.It's wonderful to know that our front of the house staff provided you with friendly service and valuable dinner recommendations. We believe that these personalized suggestions can greatly enhance our guests' overall experience.Thank you for choosing to stay with us. We hope you thoroughly enjoyed your time exploring Zagreb, and we would be honored to have the opportunity to welcome you back in the future.

10/10 Excellent

Alyssa, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in great location - full of character and has a stunning courtyard garden for drinks. Great service.
Stayed 2 nights in Aug 2023
Response from Hotel Jagerhorn on 17 Aug 2023
Dear Alyssa, Thank you for taking the time to leave such a positive review of your recent stay at Jägerhorn Hotel. We are thrilled to hear that you enjoyed our beautiful hotel, its character, and the stunning courtyard garden. It's wonderful to know that our location and service added to the enjoyment of your visit.We look forward to welcoming you back in the future and providing you with another memorable experience.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Central location
Stayed 3 nights in Aug 2023
Response from Hotel Jagerhorn on 21 Sept 2023
Dear Daniel, Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comment about our central location. Your input is important to us, and we hope to have the opportunity to enhance your experience in the future.

10/10 Excellent

Marian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Zagreb
The room was so very comfortable and we really appreciated that there was parking.
Stayed 1 night in Jul 2023
Response from Hotel Jagerhorn on 7 Aug 2023
Dear Marian, Thank you for taking the time to share your positive feedback about your stay at Hotel Jägerhorn in Zagreb! We are thrilled to hear that you had a great experience with us.We're delighted that you found your room to be very comfortable. Providing our guests with a relaxing and pleasant environment is one of our top priorities.We understand that convenient parking is essential for our guests, and we're glad you appreciated our parking facilities. We aim to make your stay as smooth and enjoyable as possible.Once again, thank you for choosing our hotel for your stay in Zagreb. We hope to have the pleasure of hosting you again in the future and providing you with another exceptional experience.

10/10 Excellent

Celeste

Stayed 2 nights in Jul 2023

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facilities were excellent. Very convenient to the main square and the old town, as well as to the tram system. Only qualm was the in-room air conditioning unit wasn't powerful enough to cool the room below 78F
Stayed 3 nights in Jul 2023
Response from Hotel Jagerhorn on 25 Jul 2023
Dear Rick, Thank you for sharing your wonderful experience with us in your recent review. We are thrilled to know that you had an exceptional stay, and we truly appreciate your kind words about our staff and facilities.Our central location is indeed one of our standout features, and we're delighted that it offered you great convenience during your visit. Being close to the main square, old town, and tram system is something we consider to be a major advantage for our guests, and we're glad it enhanced your overall experience.However, we sincerely apologize for any discomfort you may have experienced due to the in-room air conditioning. Your feedback about the cooling capabilities is vital for us to ensure a more comfortable stay for all our guests. We have taken note of your comments, and our maintenance team is actively working on addressing this issue. We are committed to improving the air conditioning system to create a more pleasant atmosphere in our rooms, providing optimal comfort to all our valued guests.Thank you once again for bringing this to our attention, and for being a part of our continuous effort to enhance our services. We greatly value your feedback, and it will undoubtedly help us elevate the guest experience in the future.Should your future travels bring you back to the area, we would be honored to host you again and demonstrate the improvements we've made based on your valuable feedback.If there's anything else you'd like to share or if you have any further suggestions, please feel free to reach out to us directly. We are here to ensure your utmost satisfaction and to make your next stay even more memorable.

10/10 Excellent

Emily

Stayed 2 nights in Jul 2023

10/10 Excellent

Val

Stayed 2 nights in Jul 2023

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I stayed in Zagreb for 2 nights at the end of our 2-week Croatian vacation. It was a wonderful way to end the trip. Our room was spacious and comfortable, and the bathroom was large (compared to all the other places we stayed at). A delicious breakfast was provided each morning (included), and the staff was very pleasant and helpful. They also had a shuttle (EcoTaxi) that took us to the Zagreb airport (19 euros). Zagreb is a cool city to explore; I was pleasantly surprised.
Stayed 2 nights in Jul 2023
Response from Hotel Jagerhorn on 12 Jul 2023
Dear Suzanne, Thank you for taking the time to share your positive experience at Jagerhorn Hotel. We are delighted to hear that we provided a wonderful ending to your two-week Croatian vacation.We are glad that you found your room to be spacious and comfortable, offering you a relaxing stay. It's great to know that the bathroom was larger compared to other places you stayed at, providing added convenience. We take pride in providing our guests with a comfortable and enjoyable accommodation experience.We are also pleased to hear that you enjoyed the delicious breakfast that we offer each morning. Our team works hard to ensure that our guests start their day with a satisfying meal. Furthermore, we are glad that our staff members were pleasant and helpful throughout your stay. We believe that excellent customer service is a top priority, and we are thrilled that our team delivered on this aspect.It's fantastic to know that you took advantage of our shuttle service, EkoTaxi, for your transfer to the Zagreb airport. We strive to provide convenient transportation options for our guests to enhance their overall experience.Zagreb truly is a cool city to explore, and we are glad that you were pleasantly surprised by it. We hope that you had the opportunity to discover and enjoy the city's unique charm and attractions.Once again, we appreciate your kind words and choosing Jagerhorn Hotel for your stay in Zagreb. Should your future travel plans bring you back to the city, we would be honored to host you again.

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Brian

Stayed 2 nights in Jun 2023

10/10 Excellent

Franca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, excellent helpful staff, nice property.
Stayed 2 nights in May 2023
Response from Hotel Jagerhorn on 29 Jun 2023
Dear Franca, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us.We're glad you found our location to be great. We believe that a convenient location enhances the overall experience of our guests, and we're happy that it met your expectations.It's also great to know that our staff provided excellent and helpful service during your stay. We strive to deliver top-notch hospitality, and we're thrilled that our team made a positive impression on you.We take pride in maintaining a nice property for our guests to enjoy. It's important to us that our accommodations meet the expectations of our guests, and we're pleased that you found it to be satisfactory.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay.

6/10 Okay

cathy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is a shame that the first hotel in Zagreb has been left to such a sorry state. The hall and room carpeting is so disgusting you don’t want to take off socks. The photos online in no way represent the interior of the hotel. Having said this the outside space is lovely and bkfst was fine.
Stayed 1 night in Jun 2023
Response from Hotel Jagerhorn on 13 Jun 2023
Dear Cathy, Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the staff and service provided during your stay. However, we apologize for any disappointment you experienced regarding the cleanliness and condition of the property. We take your concerns seriously and will address them with our team to ensure improvements are made. We understand that the appearance of the hotel did not meet your expectations based on the online photos. We strive to accurately represent our accommodations and will work on updating our visual materials to provide a more realistic portrayal. On a positive note, we are glad that you enjoyed the lovely outdoor space and found the breakfast to be satisfactory. We value your feedback as it helps us to continually improve our services and facilities. Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations in the future.