Title: Old Street by Excel Apartments Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Old Street by Excel Apartments Hotel in London, near St. Paul's Cathedral ## Photo gallery for Old Street by Excel Apartments ![Apartment | Private kitchen | Fridge, microwave, oven, stovetop - Old Street by Excel Apartments (London)](https://images.trvl-media.com/lodging/25000000/24200000/24192800/24192799/0da87a6c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Apartment | In-room dining - Old Street by Excel Apartments (London)](https://images.trvl-media.com/lodging/25000000/24200000/24192800/24192799/f4d34af6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment | 1 bedroom, desk, soundproofing, iron/ironing board - Old Street by Excel Apartments (London)](https://images.trvl-media.com/lodging/25000000/24200000/24192800/24192799/9e61f944.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment | Private kitchen | Fridge, microwave, oven, stovetop - Old Street by Excel Apartments (London)](https://images.trvl-media.com/lodging/25000000/24200000/24192800/24192799/0d7f5c16.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment | Living room | 40-inch LCD TV with satellite channels, TV - Old Street by Excel Apartments (London)](https://images.trvl-media.com/lodging/25000000/24200000/24192800/24192799/c8254b61.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Close to Liverpool Street and St. Paul's Cathedral, Old Street by Excel Apartments provides amenities such as laundry facilities. Guests can connect to free in-room WiFi. ## Reviews 6.6 ## Popular amenities - Free Wi-Fi - Laundry room - Kitchen £79 includes taxes & fees 29 Jan - 30 Jan ## Room options ### Check availability for these dates Tonight [Jan 28 - Jan 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=24192799&PinnedHotelID=24192799&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=24192799&PinnedHotelID=24192799&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 29 - Jan 30](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=24192799&PinnedHotelID=24192799&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=24192799&PinnedHotelID=24192799&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 30 - Feb 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=24192799&PinnedHotelID=24192799&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=24192799&PinnedHotelID=24192799&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 6 - Feb 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=24192799&PinnedHotelID=24192799&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=24192799&PinnedHotelID=24192799&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 1 of 1 room ### View all photos for Apartment ![Apartment | Interior](https://images.trvl-media.com/lodging/25000000/24200000/24192800/24192799/ff254a12.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Separate dining area Separate sitting area Soundproofed Heating Kitchen Fridge Dishwasher LCD TV - 480 sq ft - Sleeps 3 - 1 Double Bed ## You may also like Ad ![Warehouse X | Hypo-allergenic bedding, in-room safe, desk, laptop workspace](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/21000000/20580000/20574900/20574876/87f97dce_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### New Road Hotel Tower Hamlets - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Stay-Inn-Apartments-Old-Street.h24192799.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Stay-Inn-Apartments-Old-Street.h24192799.Hotel-Information) ## About the area Located in London City Centre, a neighbourhood in London, Old Street by Excel Apartments is in a shopping district and near a train station. The British Museum and ABBA Arena are cultural highlights, and some of the area's popular attractions include London Eye and ZSL London Zoo. Madame Tussauds Wax Museum and Natural History Museum are not to be missed. [Visit our London travel guide](https://www.expedia.co.uk/London.dx178279) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.52373%2C-0.09325&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=TtbpSLjyX4vLl52V9Z7AYVP8eD8=) 61 Banner Street, London, England, EC1Y 8PZ ### What's nearby - ![Barbicania. The barbican centre is a place to get lost and wander about. Concrete walls, brutalist architecture, contemporary art and a sense of tranquility make up this "urban utopia". #Merch #Barbican #art #London](https://images.trvl-media.com/place/2114/93a048bb-0612-46f9-b90d-af30d99d70a9.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Barbican Arts Centre 5 min walk \- 0.3 miles - ![Trying to capture a sunrise over London. Shot with my Pixel XL smartphone](https://images.trvl-media.com/place/2114/83e2512e-cc13-44e8-9ad5-4f256b4d3771.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Financial District 6 min walk \- 0.4 miles - ![Liverpool Street](https://images.trvl-media.com/place/6159620/847d15d6-5ab6-4a40-a709-96e8ad283219.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Liverpool Street 12 min walk \- 0.7 miles - ![St. Paul\'s Cathedral showing heritage architecture and a church or cathedral](https://images.trvl-media.com/place/501558/04734e59-7fc4-4ffe-bd59-fad837612f3c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) St. Paul's Cathedral 15 min walk \- 0.8 miles - Moorfields Eye Hospital NHS Foundation Trust 7 min walk \- 0.4 miles ### Getting around - Old Street Station 6 min walk - Old Street Underground Station 6 min walk - London (LCY-London City) 33 min drive ### Restaurants - Tayēr + Elementary 4 min walk - FWD:Coffee 1 min walk - Monohon Ramen 2 min walk - The Turkish Gozleme Company 1 min walk - Luardos 1 min walk ## About this property ### Old Street by Excel Apartments Hotel near Liverpool Street Close to St. Paul's Cathedral, Old Street by Excel Apartments provides amenities such as laundry facilities. Guests can connect to free in-room WiFi. Other perks include: - Smoke-free property Room features All guest rooms at Old Street by Excel Apartments feature perks, such as separate sitting areas and separate dining areas, as well as amenities, such as free WiFi and sound-insulated walls. Extra conveniences in all rooms include: - Bathrooms with deep-soaking baths and showers - 40-inch LCD TVs with satellite channels - Wardrobes/cupboards, separate sitting areas and separate dining areas ## Similar properties ![Reception hall](https://images.trvl-media.com/lodging/19000000/18740000/18730700/18730694/ab86fc80.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Twyne House Apartments Tower Hamlets - Kitchen - Free Wi-Fi 7.4 Good 41 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=18730694&PinnedHotelID=18730694&HadPinnedHotel=true®ionId=-1&adults=2) ![Apartment, 3 Bedrooms | Iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/117000000/116660000/116650600/116650576/e137d159.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Imperial Whitechapel Apartments Shoreditch - Washing machine - Free Wi-Fi 8.0 Very good 2 reviews £217 includes taxes & fees 5 Feb - 6 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=116650576&PinnedHotelID=116650576&HadPinnedHotel=true®ionId=-1&adults=2) ![Apartment, 3 Bedrooms | 1 bedroom, iron/ironing board, cots/infant beds, rollaway beds](https://images.trvl-media.com/lodging/18000000/17820000/17814600/17814514/15c0b013.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Centre Apartments Camden Town - 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Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Offsite parking available (GBP 35 per day) ### Family friendly - All-in-one washing machine/dryer - In-room kitchen - In-room microwave - In-room refrigerator - Laundry facilities - Living room - Separate bedroom - Separate in-room dining area - Soundproofed rooms ### Conveniences - Laundry facilities ### Guest services - Housekeeping (weekly) ### Accessibility - Hardwood flooring in room - No lift ### More - Smoke-free property ## Room amenities ### Bathroom - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Shower - Shower/bathtub combination - Towels provided ### Entertainment - 40-inch LCD TV with satellite channels ### Food and drink - Cookware, dishware, and utensils - Dishwasher - Electric kettle - Hob - Kitchen - Microwave - Oven - Refrigerator - Separate dining area - Toaster ### More - All-in-one washer/dryer - Desk - Heating - Iron/ironing board - Living room - Separate sitting area - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11 PM Contactless check-in and check-out are available Minimum check-in age - 25 ### Check-out Check-out before 10:00 AM Contactless check-out ### Special check-in instructions There is no front desk at this property Guests must contact the property in advance for check-in instructions and an access code; access will be through a private entrance This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your government-issued photo ID after booking Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of GBP 0 at checkout Information provided by the property may be translated using automated translation tools ### Access methods Access code, private entrance ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of GBP 350 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Nearby parking fee: GBP 35 per day - Bed sheets fee: GBP 0 (or guests may bring their own) - Towels fee: GBP 0 (or guests may bring their own) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Excel Apartments Old Street Apartment London Excel Apartments Old Street Apartment Excel Apartments Old Street London Excel Apartments Old London StayInn Old Street Excel Apartments Old Street Old By Excel Apartments London Stay Inn Apartments Old Street Old Street by Excel Apartments Hotel Old Street by Excel Apartments London Old Street by Excel Apartments Hotel London ## Frequently asked questions ### Is Old Street by Excel Apartments pet-friendly? ### How much does it cost to stay at Old Street by Excel Apartments? ### What time is check-in at Old Street by Excel Apartments? ### What time is check-out at Old Street by Excel Apartments? ### Where is Old Street by Excel Apartments located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Old Street by Excel Apartments Reviews 6.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.0 Cleanliness ### 8.0 Location ### 6.8 Staff & service ### 6.8 Property conditions & facilities 10 - Excellent 25 8 - Good 44 6 - Okay 17 4 - Poor 10 2 - Terrible 24 ## Reviews ### 10/10 Excellent #### Fraser 29 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Little London Oasis Stayed here a couple of times now and I really love it! Great value, wonderful location and a quaint little neighbourhood location. I love the walk to Farringdon in the morning. ##### Fraser Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Alberto 15 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great communication, easy to check in and to get into the apartment. It was clean, sufficiently equipped, quite new. Best match price and confort ##### Alberto Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Paul 1 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ideally located for the Barbican and Charterhouse. Also an easy walk from Liverpool Street Station ##### Paul Stayed 1 night in Nov 2023 ### 8/10 Good #### Jacob 4 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort London is a very expensive city to get somewhere to stay, so this was a really good option for the price. Nice neighborhood around the area with a ton of good restaurant choices. Locals are around the area and sometimes during the week days there were farmers markets/stalls for food here too. Great coffee shop nearby. Was a little far from train stations, 10-15 minute walk to get to the main ones like circle line or elizabeth, but again for this price you are not going to get anything better. ##### Jacob Stayed 5 nights in Feb 2025 ### 8/10 Good #### Chris 22 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very comfortable and spacious ##### Chris Stayed 1 night in Nov 2023 ### 6/10 Okay #### Isobel 20 Jun 2025 Liked: Staff & service Overall the apartment was a good size for the location and super convenient, unfortunately the toilet had remains from the last user still in there and there was debris on the floor of the bedroom. Generally the bathroom was a little tired feeling, tape on the shower pole etc. The fan was appreciated as the apartment was extremely hot but I did stay during exceptionally hot weather. The curtains were too thin to allow me to sleep past sunrise so replacing those with blackout curtains would have increased my comfort considerably. Really easy to check in and the area felt safe. Just more attention to detail in cleaning would be good. ##### Isobel Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Natalia 2 Jun 2025 Doors between bedroom and living-room, as well as between bedroom and bathroom are made of glass with large gaps under and over. That means zero noise or (in case of bathroom) smell insulation. To top it, bathroom door has no handle from the side of bedroom, so you can only close it from the inside. Once you are out, it stays open. All smells and damp go into the bedroom. Everything in the apartment is done "quickly-fix-it-who-cares", so parts of the kitchen furniture fall onto your toes, for example. We were happy we had just one night here. Ok for a night for low price. Pretty quiet at night, close to metro. ##### Natalia Stayed 1 night in May 2025 ### 8/10 Good #### Christopher 26 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The check in was a bit of a faff but otherwise the apartment is really good. The location is great, I know this area a little bit and love going back. There is a supermarket very close by and plenty of bars and restaurants. It is a little rough around the edges when you look closely (some plug sockets have seen better days and the mattress could do with an upgrade) but the apartment is well appointed. You could easily spend a few days here and be very satisfied with your choice of accomodation. ##### Christopher Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Charlotte 8 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I was worried after reading the reviews but was pleasantly surprised. Clean and comfortable. Only recommendation would be the bedroom drawers need fixing but no biggie. Lovely big shower. Lots of stairs to the top floor but no problem if you’re fit. The staff are very friendly ##### Charlotte Stayed 2 nights in Feb 2024 ### 6/10 Okay #### Anna 23 Oct 2025 Liked: Property conditions & facilities Disliked: Staff & service My biggest issue was with the support services - I discovered a completely clogged shower drain in my bathroom upon checking in, rendering the shower completely unusable for fear of flooding the entire bathroom. However staff were unable to provide maintenance until the next day and tried to tell me it was okay for me to leave the unit while they did the work (not remembering that I am desperately waiting for a shower and cannot go anywhere until that happens?? very low contextual awareness). No discount or refund was offered. I also pre-ordered room service during my stay, but when it wasn't provided, I finally emailed 2 days before checkout to ask for the charge to be refunded to me as I had already done all the cleaning. My request for a refund was again rejected and they immediately scrambled to provide room service for a unit that had already been cleaned by me and did not need it. Extremely poor experience interacting with the support staff; they made my stay exponentially worse than it otherwise would have been. Location is fantastic - easy access to London Underground, supermarkets, restaurants, and local outdoor food market. Close proximity to universities means there's plenty of students out, very safe place. Apartment building itself is great; easy access thru codes on door lock to building and to each unit. However, it sucked that there's no elevator and I wasn't warned beforehand, so lugging up my heavy suitcase two flights of stairs was painful. ##### Anna Stayed 10 nights in Oct 2025 ### 8/10 Good #### Nikola 2 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We found the staff very nice and helpful. When we had any queries they were happy to help in a timely manner which made the journey from Manchester much less stressful. The apartment itself was great, kitchen fully equipped which was a bonus. Check in was easy and having a keycode rather than an actual key was more practical. Everything worked fine and it is very central so we managed to walk everywhere instead of taking public transport. Overall, I would definitely stay again and would recommend this place. Thank you for having us! ##### Nikola Stayed 3 nights in Aug 2023 ### 10/10 Excellent #### Paul 2 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pleasant Stay in a Convenient Spot Stayed for a (self-funded) business trip Tuesday-Thursday and was pleasantly surprised with how comfortable and well-equipped the apartment is. It is very much self-service - ahead of travel, you are required to send ID / pay a deposit, but having done so the check-in process was extremely smooth. The Old Street StayInn is a short (15 minute) walk from the City, and in a very quiet area - I enjoyed two very good and uninterrupted nights' sleep - and the apartment was suitably spacious, well-equipped and clean to allow me to relax there on an evening, so as to enjoy a leisurely commute into the office the next day! Pret/Waitrose can be found a very short (2 min) walk away. Admin team were responsive on email, and for the relatively low-cost for what is a prime location, I would highly recommend staying here, so much so I have booked again next week for the Aldgate property. ##### Paul Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Fraser 4 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I have stayed here many times now and this little gem never disappoints! Excellent location, so quiet and pleasant. ##### Fraser Stayed 1 night in Sep 2025 ### 4/10 Poor #### Ana 18 Sept 2025 Disliked: Cleanliness Kitchen stuff all dirty. 3rd floor with no lift and no warning about it. Glass doors everywhere, and thin curtains, so light everywhere making hard to sleep. Sofa's dirty. ##### Ana Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Niall 12 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great apartment will definitely stay again ##### Niall Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Soamva 2 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Nice apartment near Old Street Station. Great for family and friends traveling together. ##### Soamva Stayed 2 nights in May 2023 ### 10/10 Excellent #### Fraser 18 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Calmness in the city Great apartments these with food on the doorstep, a pub and an all round lovely city aesthetic. Minutes from Old Street, Barbican and Farringdon. Can’t recommend these enough. ##### Fraser Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Adam 19 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very happy Lovely apartment, perfect for my short work stay ##### Adam Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### Francesca Romana 9 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was perfect ##### Francesca Romana Stayed 3 nights in Mar 2024 ### 8/10 Good #### Noel 1 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice and central Stayed here twice now and both times happy with the rooms. You have to give card details for £250 deposit but get it back once you leave. Nice and central for London ##### Noel Stayed 1 night in May 2018 ### 8/10 Good #### Andy 7 Feb 2024 Liked: Cleanliness, amenities, property conditions & facilities Overall good. Was as described ##### Andy Stayed 3 nights in Jan 2024 ### 6/10 Okay #### Chris 21 Nov 2024 Liked: Amenities Disliked: Property conditions & facilities Nice amount of space but needs a bit of TLC. Heating didn’t work in the bedroom, wall was damaged near the radiator in the living room and shower was very low pressure ##### Chris Stayed 2 nights in Nov 2024 ### 8/10 Good #### Miira 6 May 2024 Liked: Staff & service, property conditions & facilities, room comfort #### Lovely tiny apartmen Lovely small apartment for family of three. For cleaness could take more notice. Late checkout is available, for us it was 11 am and it cost 15 £ how ever the the cleaner came at 10:30 am so we actually got 30 min of late checkout... overall nice place to be, 30 minutes from Westminster station by underground. ##### Miira Stayed 4 nights in Apr 2024 ### 6/10 Okay #### Kylee 28 Apr 2025 Liked: Staff & service Disliked: Property conditions & facilities The flat is in a great location, but there was no wifi and the shower was stuck on a really hot water setting so showering was really difficult. There was 3 of us staying and we had to make up the sofa lounge but wasn't provided with all the linen we needed to make the bed. It was difficult to find a contact number for the facility management. By the time I found the number to contact them it was late on a Friday and no help was received. ##### Kylee Stayed 2 nights in Apr 2025 ### 2/10 Terrible #### Bukhosi 10 Dec 2023 Liked: Room comfort Disliked: Cleanliness, staff & service, property conditions & facilities We waited from 23 till 3 in the morning in the freezing cold. But they wouldn't give us check in instructions. 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