Title: Hotel Casa del Gobernador Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Casa del Gobernador Hotel in Zacatecas with free parking ![Front of property](https://images.trvl-media.com/lodging/21000000/20190000/20186900/20186832/cd08271e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/21000000/20190000/20186900/20186832/30ac02d6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/21000000/20190000/20186900/20186832/2322621d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail](https://images.trvl-media.com/lodging/21000000/20190000/20186900/20186832/7561c1c6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/21000000/20190000/20186900/20186832/da6c210b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Casa del Gobernador in the city center offers modern comforts. Guests can relax on the sunny terrace or get help with tour bookings at the front desk. Practical amenities include WiFi, luggage storage, and dry cleaning services. 7.2 Good ## Popular amenities - Pet-friendly - 24/7 front desk - Laundry - Air conditioning - Housekeeping - Parking included ## Room options ### Check availability for these dates Tonight [Nov 9 - Nov 10](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=20186832&PinnedHotelID=20186832&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=20186832&PinnedHotelID=20186832&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 10 - Nov 11](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=20186832&PinnedHotelID=20186832&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=20186832&PinnedHotelID=20186832&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=20186832&PinnedHotelID=20186832&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=20186832&PinnedHotelID=20186832&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=20186832&PinnedHotelID=20186832&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=20186832&PinnedHotelID=20186832&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 5 of 5 rooms ![Standard Room | 1 bedroom, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/21000000/20190000/20186900/20186832/c4f45473.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Air conditioning Flat-screen TV Separate bedroom Shower/bath combination Private bathroom Free bottled water Coffee/tea maker Desk Air-conditioning Private bathroom Shower/tub combination Coffee/tea maker Free bottled water Flat-panel TV - Sleeps 2 - 1 Queen Bed ![Superior Room | 1 bedroom, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/21000000/20190000/20186900/20186832/e9ae047d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Air conditioning Flat-screen TV Separate bedroom Shower/bath combination Private bathroom Free bottled water Coffee/tea maker Desk Air-conditioning Private bathroom Shower/tub combination Coffee/tea maker Free bottled water Flat-panel TV - Sleeps 2 - 1 Double Bed ![Standard Room, 2 Double Beds | 1 bedroom, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/21000000/20190000/20186900/20186832/9628e8a4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds ### Highlights Air conditioning Flat-screen TV Separate bedroom Shower/bath combination Private bathroom Free bottled water Coffee/tea maker Desk Air-conditioning Private bathroom Shower/tub combination Coffee/tea maker Free bottled water Flat-panel TV - Sleeps 4 - 2 Double Beds ![Family Room | 1 bedroom, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/21000000/20190000/20186900/20186832/6d62f88f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Air conditioning Flat-screen TV Separate bedroom Shower/bath combination Private bathroom Free bottled water Coffee/tea maker Desk Air-conditioning Private bathroom Shower/tub combination Coffee/tea maker Free bottled water Flat-panel TV - Sleeps 6 - 3 Queen Beds ![Presidential Suite | 1 bedroom, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/21000000/20190000/20186900/20186832/e0a98333.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite ### Highlights Air conditioning Flat-screen TV Separate bedroom Shower/bath combination Private bathroom Free bottled water Coffee/tea maker Desk Air-conditioning Private bathroom Shower/tub combination Coffee/tea maker Free bottled water Flat-panel TV - 1 bedroom - Sleeps 8 - 4 Queen Beds ## You may also like Ad ![Bar (on property)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/15200/15157/2288c148_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Quinta Real Zacatecas Zacatecas Centro - Parking included - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 1,000 reviews £97 includes taxes & fees 17 Nov - 18 Nov [](https://www.expedia.co.uk/Zacatecas-Hotels-Quinta-Real-Zacatecas.h15157.Hotel-Information?chkin=2025-11-17&chkout=2025-11-18&rm1=a2®ionId=4164&destination=Zacatecas&destType=MARKET&latLong=22.774755,-102.57299&searchId=afeb6677-574f-47a5-9e1e-80635c88680c&top_cur=GBP) Ad ![Free daily continental breakfast ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2940000/2940000/2939962/w4000h2662x0y0-aae1d5e0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Zacatecas Zacatecas - Breakfast included - Pet-friendly - Free WiFi - Air conditioning 8.8 Excellent 956 reviews £51 includes taxes & fees 7 Dec - 8 Dec [](https://www.expedia.co.uk/Zacatecas-Hotels-City-Express-Zacatecas.h2939962.Hotel-Information?chkin=2025-12-7&chkout=2025-12-8&rm1=a2®ionId=4164&destination=Zacatecas&destType=MARKET&latLong=22.774755,-102.57299&searchId=afeb6677-574f-47a5-9e1e-80635c88680c&top_cur=GBP) Ad ![Room, 2 Queen Beds, Non Smoking, Refrigerator | In-room safe, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/11000000/10430000/10420300/10420260/51ca35b2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton Inn by Hilton Zacatecas Zacatecas - Breakfast included - Parking included - Free WiFi - Restaurant 9.4 Exceptional 1,002 reviews £54 includes taxes & fees 16 Nov - 17 Nov [](https://www.expedia.co.uk/Zacatecas-Hotels-Hampton-Inn-By-Hilton-Zacatecas.h10420260.Hotel-Information?chkin=2025-11-16&chkout=2025-11-17&rm1=a2®ionId=4164&destination=Zacatecas&destType=MARKET&latLong=22.774755,-102.57299&searchId=afeb6677-574f-47a5-9e1e-80635c88680c&top_cur=GBP) Ad ![Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1440000/1437500/1437406/f41dd0d2_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Santa Rita Hotel del Arte Zacatecas Centro - Breakfast included - Spa - Parking included - Free WiFi 9.4 Exceptional 983 reviews £71 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Zacatecas-Hotels-Santa-Rita-Hotel-Del-Arte.h1437406.Hotel-Information?chkin=2025-11-30&chkout=2025-12-1&rm1=a2®ionId=4164&destination=Zacatecas&destType=MARKET&latLong=22.774755,-102.57299&searchId=afeb6677-574f-47a5-9e1e-80635c88680c&top_cur=GBP) Ad ![Building design](https://images.trvl-media.com/lodging/1000000/410000/407700/407698/daedeec8.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Emporio Zacatecas Zacatecas Centro - Free WiFi - Restaurant - Gym - Breakfast available 9.2 Wonderful 1,004 reviews £59 includes taxes & fees 13 Nov - 14 Nov [](https://www.expedia.co.uk/Zacatecas-Hotels-Hotel-Emporio-Zacatecas.h407698.Hotel-Information?chkin=2025-11-13&chkout=2025-11-14&rm1=a2®ionId=4164&destination=Zacatecas&destType=MARKET&latLong=22.774755,-102.57299&searchId=afeb6677-574f-47a5-9e1e-80635c88680c&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FZacatecas-Hotels-Hotel-Casa-Del-Gobernador.h20186832.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FZacatecas-Hotels-Hotel-Casa-Del-Gobernador.h20186832.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C22.76882%2C-102.57774&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=R689WkKMkKLokTMCRn0Ad6X7tfY=) Miguel Aleman 224, Colonia Sierra de Alica, Zacatecas, ZAC, 98050 #### What's nearby - Historic Center - 1 min walk - 0.0 miles - El Eden Mine - 10 min walk - 0.6 miles - Zacatecas Cathedral - 12 min walk - 0.7 miles - Plaza de Armas - 12 min walk - 0.7 miles - Santo Domingo Cathedral - 12 min walk - 0.7 miles #### Getting around - Zacatecas, Zacatecas (ZCL-General Leobardo C. Ruiz Intl.) - 19 min drive #### Restaurants - ‪Cafetería BENMAC - ‬6 min walk - ‪Bar Quinta Real - ‬4 min walk - ‪Gorditas y Tacos de la Esquina - ‬8 min walk - ‪Restaurante La Plaza - ‬4 min walk - ‪Cevicheria Tolosa - ‬2 min walk ## About this property ### Hotel Casa del Gobernador Hotel in the city centre Hotel Casa del Gobernador provides amenities, such as a terrace and dry cleaning/laundry services. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - Free self-parking - Tour/ticket information, a 24-hour front desk and luggage storage Room features All guest rooms at Hotel Casa del Gobernador have comforts, such as air conditioning, in addition to amenities, such as free WiFi and free bottled water. Other amenities include: - Bathrooms with shower/bath combinations and free toiletries - Wardrobes/cupboards, coffee/tea makers and daily housekeeping ## Similar properties ![Reception](https://images.trvl-media.com/lodging/75000000/74770000/74766400/74766367/c8f1ec59.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Matiana Zacatecas Centro - Free WiFi - Air conditioning - Parking available - Laundry 9.0 Wonderful 35 reviews £52 includes taxes & fees 10 Nov - 11 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=74766367&PinnedHotelID=74766367&HadPinnedHotel=true®ionId=-1&adults=2) ![Master Suite | Terrace/patio](https://images.trvl-media.com/lodging/84000000/83460000/83456900/83456840/c00e4d37.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Cuarzo Hotel Boutique Zacatecas - Spa - Parking included - Free WiFi - Restaurant 9.8 Exceptional 59 reviews £84 includes taxes & fees 18 Nov - 19 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=83456840&PinnedHotelID=83456840&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/2000000/1440000/1437500/1437406/f41dd0d2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Santa Rita Hotel del Arte Zacatecas Centro - Breakfast included - Spa - Parking included - Free WiFi 9.4 Exceptional 983 reviews £71 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=1437406&PinnedHotelID=1437406&HadPinnedHotel=true®ionId=-1&adults=2) ![Building design](https://images.trvl-media.com/lodging/1000000/410000/407700/407698/daedeec8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Emporio Zacatecas Zacatecas Centro - Free WiFi - Restaurant - Gym - Breakfast available 9.2 Wonderful 1,004 reviews £59 includes taxes & fees 13 Nov - 14 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=407698&PinnedHotelID=407698&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/109000000/108330000/108321200/108321160/839a2ad6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Finca del Rincón Guadalupe - Breakfast included - Parking included - Free WiFi - Restaurant 8.8 Excellent 23 reviews £31 includes taxes & fees 10 Nov - 11 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=108321160&PinnedHotelID=108321160&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Quadruple Room | In-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/103000000/102520000/102514500/102514466/0ca6ac51.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Casa Santa Lucia Zacatecas Centro - Breakfast included - Pet-friendly - Free WiFi - Air conditioning 8.2 Very good 133 reviews £41 includes taxes & fees 19 Nov - 20 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=102514466&PinnedHotelID=102514466&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Terrace ### Accessibility - No lift ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Private bathroom - Shampoo - Shower/bathtub combination - Soap - Toilet paper - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Coffee/tea maker - Free bottled water ### More - Air conditioning - Desk - Phone - Window screens ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 6:00 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of MXN 150 per pet, per day Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 8 kg per pet) Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation ### Children and extra beds Children are welcome 1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room ### Payment types at the property ## Important information ### Optional extras - Pet fee: MXN 150 per pet, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Hotel Casa Gobernador Zacatecas Casa Gobernador Zacatecas Casa Del Gobernador Zacatecas OYO Hotel Casa del Gobernador Hotel Casa del Gobernador Hotel Hotel Casa del Gobernador Zacatecas Hotel Casa del Gobernador Hotel Zacatecas ## Frequently asked questions ### Is Hotel Casa del Gobernador pet-friendly? > Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 8 kg per pet. There's a fee of MXN 150 per pet, per day. Service animals are exempt from fees. ### How much is parking at Hotel Casa del Gobernador? > Self-parking is free at this property. ### What time is check-in at Hotel Casa del Gobernador? > Check-in start time: 2:00 PM; check-in end time: 6:00 PM. ### What time is check-out at Hotel Casa del Gobernador? > Checkout is at noon. ### Where is Hotel Casa del Gobernador located? > Located in the heart of Zacatecas, this hotel is steps away from Sierra de Alicia Park, Francisco Goitia Museum and El Cubo Aqueduct. Historic Center and Hidalgo Avenue are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Casa del Gobernador Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.6 Cleanliness ### 8.4 Location ### 7.8 Staff & service ### 6.6 Property conditions & facilities 10 - Excellent 25 8 - Good 36 6 - Okay 18 4 - Poor 13 2 - Terrible 8 ### 2/10 Terrible #### Jonathan 9 Nov 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No reserven en este hotel No reserven en este hotel , el hotel está cerrado varias personas hicieron la reservación y nos llevamos la sorpresa de que está abandonado y cerrado ##### Jonathan Stayed 1 night in Nov 2020 ### 2/10 Terrible #### Eric, México 5 Nov 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Este hotel está cerrado, nunca abrieron. Les recomiendo que no reserven. Las puertas están llenas de hojas, señal que lleva días cerrado. Deberían hacer algo al respecto Expedia ##### Eric Stayed 1 night in Nov 2020 ### 2/10 Terrible #### Alejandro 16 Jun 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hola, el hotel estaba cerrado, nunca me atendieron Hola, el hotel estaba cerrado, nunca me atendieron ni pude hacer uso de mi reservación, llamé de inmediato hoteles.com y quedaron de depositarme el cobro que ya me hicieron por la noche que nunca utilice, por favor espero mi reembolso ##### Alejandro Stayed 1 night in Jun 2020 ### 2/10 Terrible #### Edelmira 15 Jun 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Horrible!! Super dirty nothing like the pictures online no breakfast cold coffee no ac bad bad service ##### Edelmira Stayed 1 night in Mar 2020 ### 10/10 Excellent #### María Teresa 30 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort atención rapida y oportuna ##### María Teresa Stayed 1 night in Mar 2020 ### 2/10 Terrible #### Verified traveller 28 Mar 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Tuve que salirme del hotel; porque no hay Tv como indican el desayuno no es gratis como indican. Las habitaciones huelen a humedad terrible. Las señoritas son muy groseras, le dije a la recepcionista que me iba a salir por todo eso me dijo que si que me regresaba mi dinero. Cuando me salí me dijo que el martes. Y pues ha pasado un mes y he sido su burla les marco me dicen que redacte un correo ya lo hice 4 veces. Hablo con la recepcionista de la mañana; la de la tarde al gerente la contadora y que ellas me regresan la llamada y pues nada. Les echan la culpa a ustedes porque ustedes no son los que especifican que no tienen esos servicios. ##### Verified traveller Stayed 1 night in Mar 2020 ### 8/10 Good #### Antonio Granados 24 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy bueno Buen lugar para descansar ##### Antonio Granados Stayed 1 night in Mar 2020 ### 6/10 Okay #### Richard 11 Mar 2020 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort Hotel descuidadoñ ##### Richard Stayed 2 nights in Mar 2020 ### 10/10 Excellent #### Allan 6 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Experiencia increíble ##### Allan Stayed 1 night in Mar 2020 ### 10/10 Excellent #### Verified traveller 15 Dec 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lo que no me gusto fue que tenia el tiempo muy medido por motivos de trabajo asi que lo que disfrute mucho caminando y desde donde me hospede todo era muy centrico ##### Verified traveller Stayed 4 nights in Oct 2019 ### 4/10 Poor #### JUAN, CDMX 8 Aug 2019 Disliked: Staff & service, amenities, property conditions & facilities Al recibirnos no tenían idea de la reservación, muy mal el que nos recibió, ni sabía si estaban las habitaciones, nos pusieron en habitaciones con clóset viejos, sin jabón en baños. ##### JUAN Stayed 2 nights in Aug 2019 ### 6/10 Okay #### Verified traveller 8 Jul 2019 Liked: Cleanliness Disliked: Property conditions & facilities El joven que estuvo en la tarde-noche entre el 2 y 5 de julio tuvo un servicio excelente, procuro que nuestra estancia fuera lo mejor posible. Desafortunadamente las instalaciones del hotel tienen muchas deficiencias y le falta mucho mantenimiento, al llegar nos asignaron una habitación que no le funcionaba la luz del baño, adicionalmente había solicitado cama adicional, y el joven de la tarde nos comento que no tenían camas adicionales disponibles y me ofreció cambio a otra habitación más grande, sin costo adicional. El hotel esta limpio, pero la falta de mantenimiento lo hace ver muy descuidado en su interior. ##### Verified traveller Stayed 3 nights in Jul 2019 ### 8/10 Good #### Paula 6 Jul 2019 Liked: Cleanliness, property conditions & facilities, room comfort #### Bien Todo bien solo deben aclarar que incluye el desayuno para no esperar un desayuno completo! ##### Paula Stayed 1 night in Jun 2019 ### 10/10 Excellent #### luuis 1 Jul 2019 Liked: Cleanliness, amenities, property conditions & facilities falta mas calidez del personal. en general todo biien ##### luuis Stayed 2 nights in Jun 2019 ### 10/10 Excellent #### Verified traveller 1 Jul 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Exelente lugar 100% recomendable exelente trato y excelente ubicación ##### Verified traveller Stayed 2 nights in Jun 2019 ### 4/10 Poor #### Verified traveller 18 Jun 2019 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities Relación precio calidad es deficiente, se anuncia como hotel 4 estrellas y no lo cumple, los baños están deteriorados, las toallas viejas, etc ##### Verified traveller Stayed 1 night in Jun 2019 ### 4/10 Poor #### Matty, SLP 5 Jun 2019 Disliked: Staff & service, amenities, property conditions & facilities El acua es fria si necesitas bañarte antes de las 7 am y re dicen q no hay agua caliente. No tienen hielos en la cocina... Hubo que mandar a una persona después de que en verdad les pdí que trataran de tener algo de hielo, ya que se me había roto el dedo pequeño del pie, y requería hielo para evitar tanta inflamación. Finalmente mandaron a una persona a traer hielo... ##### Matty Stayed 1 night in Jun 2019 ### 6/10 Okay #### BenjamíCárdenas, Queretaro 27 May 2019 Liked: Cleanliness Disliked: Amenities, property conditions & facilities Nada en particular de mi agrado. Las cortinas se encontraban en mal estado, Pintura del baño caída, el armario de mala imagen y poco funcional y el desayuno es continental,no ofrecen más alimentos en el día. A pesar de que registre 4 personas solo pusieron servicios en el cuarto para 2 personas. ##### BenjamíCárdenas Stayed 1 night in May 2019 ### 10/10 Excellent #### Verified traveller 11 May 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gusto su ubicación y atención del personal del hotel ##### Verified traveller Stayed 1 night in May 2019 ### 8/10 Good #### Luis 9 May 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bien solo que las camas son demasiado altas y las habitaciones muy calientes ##### Luis Stayed 1 night in May 2019 ### 4/10 Poor #### Verified traveller 3 May 2019 Liked: Cleanliness Disliked: Property conditions & facilities No hot water and overall tired condition of the room ##### Verified traveller Stayed 1 night in May 2019 ### 6/10 Okay #### Sarah 1 May 2019 Liked: Cleanliness Disliked: Property conditions & facilities Es lindo, pero las camas son muy altas y los baños muy pequeños. También puedes escuchar los todos los ruidos externos y de otras habitaciones. ##### Sarah Stayed 1 night in Apr 2019 ### 8/10 Good #### Adolfo, Reynosa 20 Apr 2019 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ubicacion, habitacion comoda, amabilidad de los empleados, me gustaria que tuviera serviciio de alimrntos todo el dia y no solo en el desayuno. Cortinas que permitan obscurecer mas la habitacion. ##### Adolfo Stayed 1 night in Apr 2019 ### 8/10 Good #### Verified traveller 21 Mar 2019 Liked: Cleanliness La ubicación, su arquitectura va con Zacatecas, muy tranquilo, ideal para descansar. ##### Verified traveller Stayed 1 night in Mar 2019 ### 8/10 Good #### Verified traveller 9 Mar 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Buena general, su situación es buena, a excepción de las calles de la ciudad con muchas cuestas, pero eso es la ciudad. ##### Verified traveller Stayed 1 night in Mar 2019 ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - 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