Thank you for scoring your visit highly. If you would like to get in touch and let us know what we could have done to score 5* then please do

Thank you David for the very kind words. I will pass them on to the rest of the team. We look forward to seeing you again soon

Thank you Kerry for your kind words. They are wonderful to read and will pass them on to the team. You can see from previous responses that we are trying to secure a little investment from our head office and USB chargers are on our wishlist

Thank you Michael for the high score and lovely comments. I will pass them on to the team. We look forward to seeing you again in the future

Thank you for the high rating, it is much appreciated. We hope to see you again soon

Thank you for scoring your stay highly, it is much appreciated. We hope to see you again in the future

Thank you for taking the time to tell us about your stay at The Cross Keys. It's wonderful to read your comments about the staff, breakfast and restaurant. You can see from previous responses that we are aware of the rooms needing an update and we are trying to secure some investment from our head office. We hope to see you again in the future

Thank you Mark for taking the time to tell us about your stay at The Cross Keys. It's great to read your comments about the team and the food. You can see from previous responses that we are aware that the hotel is looking tired and we are trying to secure some investment from our head office. All issues mentioned have already been passed on to our head office for them to approve the works to be completed

Thank you for taking the time to tell us about your stay with us. It's wonderful to read you comments about the staff and the hotel. The noise you were hearing could have been the bathroom extractor fan in the room or a neighbouring room

Thank you for the score

Thank you Michael for taking the time to review your stay at The Cross Keys.It's wonderful to read your comments, I will certainly make sure the team are aware and have seen this. We hope to see you again soon

Thank you for the feedback regarding your stay and the level of cleaning was not up to our usual standards. You can see from previous responses that we are trying to secure some investment from our head office. There were no housekeepers working Christmas Day, and two of the mornings that the room was not serviced, there was the Do Not Disturb on the door, by the time the team had finished there shift, this was still there so we wouldn't have knocked. Thank you once again for the feedback, we can use this to improve for the future

Thank you Janet for the high rating, it is much appreciated. We hope to see you again soon

Thank you Angela for the high rating, it is much appreciated

Thank you for the feedback from your stay with us. You can see from previous responses that we are aware the rooms need some TLC and are trying to secure some investment from our head office

Thank you for the high rating, it is appreciated

Thank you David for the high rating, it is much appreciated

Thank you for taking the time to review your stay at The Cross Keys. It's wonderful to hear you liked the location and the service was good. We have done all we can to minimise road noise by installing triple glazed acoustic glass with secondary glazing. A lot of our guests feel it makes a huge difference and they barely notice the road, but we appreciate that this is a personal preference. We hope to see you again in the future

Thank you Alex for the high rating, it is much appreciated

thank you A for the high rating. Please get back in touch to let us know how we coul have scored 10/10

Thank you Diane for taking the time to tell us about your stay at The Cross Keys. It's always a pleasure to read these comments and I will certainly make sure that the team are aware and have seen this. We look forward to welcoming you back again soon

Thank you for the high rating, it is much appreciated

Thank you David for taking the time to tell us about your experience at The Cross Keys. It is great to hear you had a wonderful experience with us. All rooms are installed with triple glazed acoustic galss with secondary glazing. We always try to accommodate any request but they cannot be guaranteed

thank you for the rating but it looks like we didn't get things spot on. Please get in touch and let us know how we could improve

Thank you Brenda for the kind comments, I will pass them on to the team

Thank you for the high rating, it is much appreciated

Thank you for the high rating, it is much appreciated

Thank you Glyn for the comments about your latest stay at The Cross Keys. It is wonderful to read your comments about the team and the food, I will certainly pass them on. You can see from previous responses that we are aware that the rooms need a revamp, and we are trying to secure some investment for the hotel from our head office, but unfortunately we are on the list and have to wait. We hope to see you again soon

Thank you Ian for the high rating, it is much appreciated. You can see from previous responses that we are aware that the hotel needs some TLC and we are trying to get investment from our head office, but unfortunately we are still waiting for approval

Thank you for the high rating and the continued support. It is much appreciated. We look forward to seeing you again soon

Thank you for the high rating, it is much apprecited

Thank you for the score, please get in touch to let us know how we could do better

Thank you for the feedback regarding your stay with us. We do try and get groups close together, but sometimes this is not possible becuase of other reservations. We are aware that the rooms are in need of some investment and are working with our head office to have this approved, but unfortunately we just have to wait. It is great to read your comments about the team and the food and we look forward to seeing you again in the future

Thank you Lesley for your kind words. I will pass on to the team. We look forward to seeing you again

Thank you for the high rating, it is much appreciated. We hope to see you again soon

Thank you for the high rating, it is much appreciated

It is disappointing to see your score. If you would liket to get in touch and tell us how we could have done better, then please do

Thank you for the high rating it is much appreciated

Thank you Mr Nicholas for the high rating, it is much appreciated. We hope to see you again soon

Thank you Sharon for these wonderful words. I will make sure the team are aware and have seen this. We hope to see you again soon

Thank you for the high score, it is much appreciated

Thank you for your kind words. I will make sure the team are aware and have seen this. All of the team try and make sure that everyone has a great experience with us so they will be thrilled to read these comments. We hope to see you again soon

Thank you for the high rating. It is much appreciated

Thank you Moira for your very kind words. I will make sure that the rest of the team are aware and have seen this. We hope to see you again soon

Thank you for taking the time to tell us about your recent stay. It's lovely to read the comments about the team, bed and room. You can see from previous responses we are aware that the hotel needs some investment and we are talking with our head office about the possibility of a refurb in the near future

Thank you for taking the time to tell us about your recent stay. It's great to read your comments. Please accept my apologies for the toilet seat, had you made us know about this during your stay we could have looked at this

Thank you Sally for taking the time to tell us about your recent stay at The Cross Keys. We are aware that the rooms are in need of a refurb and you can see from previous reviews we are discussing this possibility with our head office, but is good to read you enjoyed the food and the bar is great

Thank you for the high rating, it is much appreciated

Thank you for the high score, it is much appreciated

Thank you for your feedback regarding your recent stay with us. We are aware that the rooms are in need of investment and have been in talks with our head office about the possibility of this happening.