Title: Zao Onsen Zao Shiki No Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=17444751&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Zao Onsen Zao Shiki No Hotel Ryokan with a full-service spa, 7-minute walk to Zao Hot Springs Ski Resort ## Photo gallery for Zao Onsen Zao Shiki No Hotel ![Japanese Style Deluxe Twin Room Non smoking | Free WiFi - Zao Onsen Zao Shiki No Hotel (Yamagata)](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444751/c5ca30a1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video - submitted by TRAVELFLY](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/c4820c48-49b0-4cc1-8078-5cf8df27e289-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Public bath - Zao Onsen Zao Shiki No Hotel (Yamagata)](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444751/368b5e01.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast buffet - Zao Onsen Zao Shiki No Hotel (Yamagata)](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444751/09951997.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite, Non Smoking | Free WiFi - Zao Onsen Zao Shiki No Hotel (Yamagata)](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444751/1ba33b1d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Zao Onsen Zao Shiki No Hotel offers a peaceful mountain retreat in Zaoonsen. Guests can rejuvenate in the mineral-rich indoor hot spring, schedule spa treatments, or savor a meal at the restaurant. The property provides free self parking and WiFi throughout. ## Reviews 9.2 Wonderful ## Popular amenities - Spa - Housekeeping - Air conditioning - Parking included - Free WiFi - Restaurant £165 17 Dec - 18 Dec ## Room options ### Check availability for these dates Tonight [Dec 14 - Dec 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=17444751&PinnedHotelID=17444751&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=17444751&PinnedHotelID=17444751&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 15 - Dec 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=17444751&PinnedHotelID=17444751&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=17444751&PinnedHotelID=17444751&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=17444751&PinnedHotelID=17444751&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=17444751&PinnedHotelID=17444751&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=17444751&PinnedHotelID=17444751&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=17444751&PinnedHotelID=17444751&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 5 of 5 rooms ### View all photos for Japanese Modern Deluxe Twin Room, Non Smoking ![Japanese Modern Deluxe Twin Room, Non Smoking | Free WiFi](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444751/bbb8bb9b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Modern Deluxe Twin Room, Non Smoking 10.0 Exceptional 2 reviews ### Highlights Air conditioning Fridge TV Shower/bath combination Private bathroom Toilet with electronic bidet Deep-soaking bath Electric kettle - 355 sq ft - Mountain view - Sleeps 2 - 2 Single Beds ### View all photos for Junior Suite, Non Smoking ![Junior Suite, Non Smoking | Free WiFi](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444751/15175685.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Non Smoking 10.0 Exceptional 1 review ### Highlights Air conditioning Fridge TV Separate bedroom Day bed Shower/bath combination Private bathroom Toilet with electronic bidet - 678 sq ft - 1 bedroom - Sleeps 3 - 2 Single Beds ### View all photos for Room Selected at Check-In Non smoking ![Room Selected at Check-In Non smoking | Free WiFi](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444751/2c2c1316.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Selected at Check-In Non smoking 9.0 Wonderful 2 reviews ### Highlights Air conditioning Fridge TV Shower/bath combination Private bathroom Toilet with electronic bidet Deep-soaking bath Electric kettle - Sleeps 3 - 2 Single Beds and 1 Single Futon ### View all photos for Japanese Style Deluxe Twin Room Non smoking ![Japanese Style Deluxe Twin Room Non smoking | Free WiFi](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444751/c5ca30a1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Style Deluxe Twin Room Non smoking ### Highlights Air conditioning Fridge TV Shower/bath combination Private bathroom Toilet with electronic bidet Deep-soaking bath Electric kettle - 431 sq ft - Sleeps 4 - 2 Single Beds, 1 Single Futon and 1 Single Sofa Bed ### View all photos for Japanese Twin Room Non smoking ![Free WiFi](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444751/e23cbb31.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Twin Room Non smoking ### Highlights Air conditioning Fridge TV Shower/bath combination Private bathroom Toilet with electronic bidet Deep-soaking bath Electric kettle - 355 sq ft - Sleeps 4 - 2 Single Beds and 2 Single Futons ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FYamagata-Hotels-Zao-Onsen-Zao-Shiki-No-Hotel.h17444751.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FYamagata-Hotels-Zao-Onsen-Zao-Shiki-No-Hotel.h17444751.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C38.16131%2C140.39250&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=q_m9YgUz7zbPj9AHb-dO8M37GY0=) 1272, Zao-Onsen, Yamagata, Yamagata, 990-2301 #### What's nearby - Zao Sanroku Ropeway \- 3 min walk \- 0.2 miles - Zao Hot Springs Ski Resort \- 5 min walk \- 0.3 miles - Zao Chuo Ropeway \- 6 min walk \- 0.4 miles - Zao Sky Cable \- 17 min walk \- 0.9 miles - Zao Super Slider \- 4 min drive \- 1.1 miles #### Getting around - Akayu Station - 29 min drive - Yamagata (GAJ) - 43 min drive #### Restaurants - ‪Unite Cafe - ‬18 min walk - ‪どさん娘蔵王のいえ - ‬6 min walk - ‪ろばた - ‬12 min walk - ‪奥村そばや - ‬10 min walk - ‪トマトの森 - ‬11 min drive ## About this property ### Zao Onsen Zao Shiki No Hotel Ryokan near Zao Hot Springs Ski Resort Zao Onsen Zao Shiki No Hotel provides amenities, such as an indoor mineral hot spring (onsen) and a restaurant. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi. Additional perks include: - Free self-parking - 1 meeting room, a lift and smoke-free property - Guest reviews give good marks for the overall condition Room features All guest rooms at Zao Onsen Zao Shiki No Hotel have comforts, such as air conditioning, as well as More amenities include: - Bathrooms with deep-soaking baths and toilets with electronic bidets - Fridges, electric kettles and daily housekeeping ## Similar properties ![Combined shower/bathtub, deep-soaking bathtub, free toiletries](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444767/32ee6b16.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Zao International Hotel Zaoonsen - Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 55 reviews £152 15 Dec - 16 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=17444767&PinnedHotelID=17444767&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/18000000/17450000/17444800/17444726/4d1f3a1a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Omiya Ryokan Zaoonsen - Spa - Parking included - Free WiFi - Restaurant 9.2 Wonderful 138 reviews £119 15 Dec - 16 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=17444726&PinnedHotelID=17444726&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/17000000/16220000/16219100/16219100/568abfd9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Takamiya Ryokan Miyamaso Zaoonsen - Parking included - Free WiFi - Air conditioning - Room service 9.4 Exceptional 88 reviews £254 15 Dec - 16 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=16219100&PinnedHotelID=16219100&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot tub, hot springs/mineral springs](https://images.trvl-media.com/lodging/18000000/17100000/17095400/17095302/85ade8d5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gokan no Yu Tsuruya Zaoonsen - Spa - Parking included - Free WiFi - Air conditioning 9.4 Exceptional 232 reviews £114 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=17095302&PinnedHotelID=17095302&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/18000000/17410000/17400700/17400623/51968bb0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Meitoya So Zaoonsen - Parking included - Free WiFi - Air conditioning - Business services 8.4 Very good 70 reviews £155 15 Dec - 16 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=17400623&PinnedHotelID=17400623&HadPinnedHotel=true®ionId=-1&adults=2) ![Lounge](https://images.trvl-media.com/lodging/17000000/16220000/16218900/16218869/5dacbf05.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Takamiya Rurikura Resort Zaoonsen - Parking included - Free WiFi - Air conditioning - Business services 8.8 Excellent 28 reviews £135 16 Dec - 17 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=16218869&PinnedHotelID=16218869&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/39000000/38830000/38823200/38823136/23399c2e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Koyo Kaminoyama - Parking included - Free WiFi - Air conditioning - Housekeeping 9.0 Wonderful 155 reviews £162 13 Jan - 14 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=38823136&PinnedHotelID=38823136&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/39000000/38830000/38823100/38823047/41a4a419.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Yuyunosato Yusa Yamagata - Parking included - Free WiFi - Air conditioning 9.4 Exceptional 37 reviews £125 14 Jan - 15 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=38823047&PinnedHotelID=38823047&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/18000000/17100000/17095300/17095271/6f84b90b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kinosato Zaoonsen - Parking included - Free WiFi - Restaurant - Housekeeping 9.2 Wonderful 7 reviews £233 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=17095271&PinnedHotelID=17095271&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/17000000/16220000/16218800/16218726/236b8dbb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Le Vert Zao Zaoonsen - Parking included - Free WiFi - Restaurant - Breakfast available 7.6 Good 24 reviews £275 21 Dec - 22 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=16218726&PinnedHotelID=16218726&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site ### Food and drink - A restaurant ### Things to do - Full-service spa ### Conveniences - Limited-hour front desk ### Guest services - Housekeeping (daily) ### Business services - Meeting room ### Full-service spa - Massage - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Spa open daily - Yukata (Japanese robes) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) ### More - Smoke-free property ## Room amenities ### Bathroom - Deep soaking bathtub - Free toiletries - Private bathroom - Shower/bathtub combination - Slippers - Toilet with electronic bidet - Towels provided ### Entertainment - TV ### Food and drink - Electric kettle - Refrigerator ### More - Air conditioning ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: 7:00 AM Minimum check-in age - 18 ### Check-out Check-out before 10 AM ### Special check-in instructions The front desk is open daily from 7:00 AM - 9:30 PM Front desk staffed during limited hours Information provided by the property may be translated using automated translation tools This property's outdoor public bath is closed seasonally from late December to February 28. Guests with dietary restrictions or food allergies should contact this property at least 2 days in advance. ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children 6 and younger are not allowed at this property; all guests older than 6 are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve access to the public bath facility This property accepts credit cards and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Children 6 years old and younger are not permitted at this property The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities ### Property is also known as Zao Onsen Zao Shiki No Hotel Yamagata Zao Onsen Zao Shiki No Yamagata Zao Onsen Zao Shiki No Zao Onsen Zao Shiki No Ryokan Zao Onsen Zao Shiki No Hotel Ryokan Zao Onsen Zao Shiki No Hotel Yamagata Zao Onsen Zao Shiki No Hotel Ryokan Yamagata ## Frequently asked questions ### Is Zao Onsen Zao Shiki No Hotel pet-friendly? ### How much does it cost to stay at Zao Onsen Zao Shiki No Hotel? ### How much is parking at Zao Onsen Zao Shiki No Hotel? ### What time is check-in at Zao Onsen Zao Shiki No Hotel? ### What time is check-out at Zao Onsen Zao Shiki No Hotel? ### Where is Zao Onsen Zao Shiki No Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Zao Onsen Zao Shiki No Hotel Reviews ## Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 113 8 - Good 36 6 - Okay 5 4 - Poor 2 2 - Terrible 3 ### 9.6/10 Cleanliness ### 9.4/10 Staff & service ### 9.6/10 Amenities ### 9.4/10 Property conditions & facilities ### 9.4/10 Eco-friendliness ## Reviews ### 10/10 Excellent #### Yan Wing 3 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel offers a pleasant stay, with delicious dining and courteous service. Additionally, the hotel features two hot spring pools with scenic views. ##### Yan Wing Stayed 1 night in May 2025 ### 10/10 Excellent #### Lisa 28 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff was very welcoming, meals were executed very well, sulfur baths and open baths were very nice. Our room was large, comfortable and clean. Great place to stay ##### Lisa Stayed 1 night in May 2025 ### 10/10 Excellent #### Kayuki 9 May 2025 Liked: Amenities Friendly and clean ##### Kayuki Stayed 2 nights in May 2025 ### 10/10 Excellent #### Sam 8 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities best choice in town with the most meticulously prepared dinner and breakfast. newly built hotel rooms with all the great belts and whistles. great room, comfortable beds and fast wifi. highly recommend this hotel!!! ##### Sam Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Ching Wen 2 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Friendly staff delicious food! Staff was very friendly, food was pretty good and service was so awesome! I do recommend it, and I do believe I will come back when I visit Yamagata. ##### Ching Wen Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Ivy 7 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing Amazing Staff and Comfortable Bed. ![](https://a.travel-assets.com/ugc/hotel-reviews/F7250026A8C8CC244794E9655375F39A27307B5B1741334161366.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/624C75CB25E9D79C575CCB66949E2099D0ECD1671741334200569.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ivy Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Chung Ming 14 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stayed here for 1 night, after exhausting snowboard activities. Parking friendly. Clean and decent hotel and room environment Excellent and helpful staff. Great Japanese dinner (added on booking). 5-star hotel experience. Would come back next time revisiting Zao ##### Chung Ming Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Verified traveller 18 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Staff providing very good services, facilities maintained with high standards. A very good experience ##### Verified traveller Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Kant 29 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were kind and helpful. Rooms were spacious and cosy. Excellent experience! ##### Kant Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Ruth 21 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything at this place was absolutely wonderful. The location was right beside the ski hill. The dinners and breakfast were incredible. The staff was very kind, the rooms were immaculate, and the choice of two Onsens - one outside and one inside was wonderful. Very quiet town - wonderfully relaxing vibe. Thank you so much! ##### Ruth Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### KA PO 20 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Room tidy and clean, the view is great. foods taste good, staffs are nice and helpful. Better to have a clock in the hot spring that people can see how long they stay. ##### KA PO ### 10/10 Excellent #### Doreen 29 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My husband and I loved the onsen facility. We also liked the dinner and breakfast. Staffs are very friendly. The pick up and drop-off service was excellent. Thanks ##### Doreen Stayed 1 night in Nov 2024 ### 10/10 Excellent #### HSIN HUNG 5 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and spacious room. It kinda expensive in ski season, but still the best choice at Zao, Yamagata. Smoking room is near the lobby, which is a really bad design, you can smell the stinks every time before taking the elevator. Overall, a great place to stay. ##### HSIN HUNG ### 10/10 Excellent #### Dylan 15 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel that is right next to the best base area at zao onsen resort! The junior suite was incredible, I really liked the Japanese styling with full western amenities. It was extremely spacious and having two in room ac units for the living room and bedroom was great. We never ate dinner at the hotel but my sister and I both really enjoyed the breakfast buffet both days we had it. Additionally despite a language barrier I found the service to be excellent. Hotel staff came out of the hotel to carry our bags in, and they were very helpful getting us shuttled to the bus station when we left. My only complaints are price and the indoor onsens. It was very expensive in early February, as nice as the room was, the rest of the facility didn’t quite match the price tag. Additionally the indoor onsen water smelled slightly of chlorine and doesn’t feel like it is sourced from the local sulfur springs. Personally I’d recommend skipping them and just going into town for the public baths unless it’s really late ##### Dylan Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Kai Xuan 27 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My wife and I truly enjoy our 3-days-2-nights stay at Zao Shiki No Hotel. This is our every first time visiting Zao, in Yamagata Prefecture. Free shuttle services are included to-and-fro between Yamagata Station and the hotel (with prior booking of the service) This is wonderful, and absolutely convenient. Check-in process is quick and smooth and the front-desk staff is able to communicate with us in English. The room assigned to us is on the 6 floor. It is so clean and spacious. We love the room! Breakfasts and dinners are included in our hotel booking. They are great! We enjoy our meals during our stay in the hotel. The staff in the restaurant are friendly and provide good services. Thank you for storing a bottle of Sake which I have ordered it during my dinner on the 1st night. Haha. I couldn't finish drinking the entire 300ml bottle of Sake by myself alone as my wife is not drinking it. The staff is willing to store and keep the bottle of my Sake so that I can enjoy it for my dinner on the 2nd day. Thank you team! We enjoy our stay! We will return some day in the future ! ##### Kai Xuan Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Christina 30 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Every detail was considered for the ultimate relaxing stay. The meals were great, the lobby always had refreshments and the massaging chair in the room was perfect. The main draw to staying here was the hot springs. I was relieved that my tattoo was not an issue in the baths. I would love to come back and stay longer next time! ##### Christina Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Dave 12 Apr 2025 Particularly excellent onsen! ##### Dave Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Wai Wa 6 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Wai Wa Stayed 1 night in Jan 2025 ### 6/10 Okay #### Pik YIng Catherine 21 Feb 2025 Liked: Cleanliness, room comfort “The overall experience at the hotel was decent, but the front desk staff had a cold attitude. Every time I needed assistance, they were perfunctory, just trying to send me away without really helping. They didn’t provide detailed explanations. For example, when I rented ski equipment, they didn’t measure my height and just randomly picked skis for me. They also didn’t explain how to handle or return the equipment afterwards. The hotel also sells sightseeing tickets with discounts, but the front desk staff didn’t mention that, so I ended up paying more money. There were further problems with other requests as well. As a major brand hotel, their service quality is definitely below standard. The room rates are not cheap either." ##### Pik YIng Catherine Stayed 6 nights in Feb 2025 ### 10/10 Excellent #### KEIICHI 9 Nov 2025 Liked: Cleanliness, staff & service, property conditions & facilities 部屋がとても広くて寛げました。また、スタッフの方の対応、温泉、食事、すべて素晴らしく、とても楽しく滞在することができました。 ##### KEIICHI Stayed 1 night in Nov 2025 ### 8/10 Good #### チュウジ 3 Nov 2025 Liked: Cleanliness, property conditions & facilities スタッフの方々が親切でした。 紅葉🍁もとても綺麗でした。 ##### チュウジ Stayed 1 night in Nov 2025 ### 10/10 Excellent #### ??? 26 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities お部屋も広く、お部屋に菓子、果物が用意頂き美味しくいただきました。 ##### ??? Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Hiroaki 27 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 清潔で従業員の対応が良かった 過干渉しないのが良かった ##### Hiroaki Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Verified traveller 24 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort お部屋も綺麗だったし、ウェルカムデザートも良かった。 食事も美味しかったし、スタッフの対応も良かった。 ##### Verified traveller Stayed 1 night in Aug 2025 ### 10/10 Excellent #### ミナコ 16 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities お部屋も綺麗、料理も夕食、朝食全て美味しい、温泉の泉質も最高、接客も皆さん笑顔で最高なホテルでした！！！ ウェルカムデザートが冷蔵庫にあったり、この時期ならばの線香花火も出来て、おかげさまで楽しい旅行になりました。 ##### ミナコ Stayed 1 night in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Eurostars Magnificent Mile](https://www.expedia.co.uk/Chicago-Hotels-Eurostars-Magnificent-Mile.h1880320.Hotel-Information) > > [Hotels in City of Westminster](https://www.expedia.co.uk/City-Of-Westminster-London-Hotels.0-n179536-0.Travel-Guide-Filter-Hotels) > > [Costa del Sol Torremolinos Hotel](https://www.expedia.co.uk/Torremolinos-Hotels-Costa-Del-Sol-Torremolinos-Sustainable-Boutique-Hotel.h17376610.Hotel-Information) > > [Spa Hotels in Swanage](https://www.expedia.co.uk/Swanage-Hotels-Spa-Hotels.0-0-d5707-tSpaHotels.Travel-Guide-Filter-Hotels) > > [Hotels in Dortmund](https://www.expedia.co.uk/Dortmund-Hotels.d1066.Travel-Guide-Hotels) > > [All-Inclusive Hotels in Marrakech](https://www.expedia.co.uk/Marrakech-Hotels-All-Inclusive-Hotel.0-0-d6084756-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [Kamelya Apartments](https://www.expedia.co.uk/Marmaris-Hotels-Kamelya-Apartments.h12591944.Hotel-Information) > > [Irati](https://www.expedia.co.uk/Benidorm-Hotels-Irati.h4460781.Hotel-Information) > > [H15 Palace, a Luxury Collection Hotel, Krakow](https://www.expedia.co.uk/Krakow-Hotels-H15-Palace-Hotel.h52545974.Hotel-Information) > > [Puente Romano Marbella](https://www.expedia.co.uk/Marbella-Hotels-Puente-Romano-Beach-Resort.h522863.Hotel-Information) > > [easyHotel Birmingham](https://www.expedia.co.uk/Birmingham-Hotels-EasyHotel-Birmingham.h23222829.Hotel-Information) > > [Hotels in Isle of Barra](https://www.expedia.co.uk/Isle-Of-Barra-Hotels.d687.Travel-Guide-Hotels) > > [Hotels in Nagoya](https://www.expedia.co.uk/Nagoya-Hotels.d6127908.Travel-Guide-Hotels) > > [Hotels in Lechlade](https://www.expedia.co.uk/Lechlade-Hotels.d6145339.Travel-Guide-Hotels) > > [Hotel West End Nice Promenade](https://www.expedia.co.uk/Nice-Hotels-Hotel-West-End-Nice-Promenade.h565664.Hotel-Information) > > [Hotels in Fishguard](https://www.expedia.co.uk/Fishguard-Hotels.d182855.Travel-Guide-Hotels) > > [Fomithea](https://www.expedia.co.uk/Santorini-Hotels-Fomithea.h4459343.Hotel-Information) > > [Hotels near Quayside](https://www.expedia.co.uk/Quayside-Hotels.0-l6126178-0.Travel-Guide-Filter-Hotels) > > [The Royal George Hotel](https://www.expedia.co.uk/Perth-Hotels-The-Royal-George-Hotel.h7891.Hotel-Information) > > [Villas Athens Coast](https://www.expedia.co.uk/Athens-Coast-Villas.d6129449-aaVillas.Travel-Guide-Accommodation) ### Flights ### Activities > [Things to do in Portadown](https://www.expedia.co.uk/Things-To-Do-In-Portadown.d182724.Travel-Guide-Activities) ### Packages > [Mazunte Holidays](https://www.expedia.co.uk/Mazunte.d6143901.Holidays-City-Breaks) > > [Koh Samui Holidays](https://www.expedia.co.uk/Koh-Samui.d6035013.Holidays-City-Breaks)