Title: Rancho Agua Salada Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=33387947&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Rancho Agua Salada Rancho Agua Salada offers adventure-seekers a playground paradise with poolside relaxation after exploring nearby attractions and the WTC-Morelos Convention Center ## Photo gallery for Rancho Agua Salada ![Terrace/patio - Rancho Agua Salada (Xochitepec)](https://images.trvl-media.com/lodging/34000000/33390000/33388000/33387947/e77d52d1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Rancho Agua Salada (Xochitepec)](https://images.trvl-media.com/lodging/34000000/33390000/33388000/33387947/bc9d71bb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Room, Multiple Beds, Accessible | Bed sheets, wheelchair access - Rancho Agua Salada (Xochitepec)](https://images.trvl-media.com/lodging/34000000/33390000/33388000/33387947/495224ba.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Rancho Agua Salada (Xochitepec)](https://images.trvl-media.com/lodging/34000000/33390000/33388000/33387947/36db7d26.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Rancho Agua Salada (Xochitepec)](https://images.trvl-media.com/lodging/34000000/33390000/33388000/33387947/e1d45f75.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Families find a welcoming retreat at Rancho Agua Salada with horseback riding, rock climbing, and spa treatments. Enjoy free WiFi, dry cleaning, and an outdoor pool with a waterslide for all ages. ## Reviews 7.4 Good ## Popular amenities - Pool - Spa - Pet-friendly - Parking included - Free Wi-Fi - Restaurant ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=33387947&PinnedHotelID=33387947&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=33387947&PinnedHotelID=33387947&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=33387947&PinnedHotelID=33387947&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=33387947&PinnedHotelID=33387947&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=33387947&PinnedHotelID=33387947&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=33387947&PinnedHotelID=33387947&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=33387947&PinnedHotelID=33387947&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=33387947&PinnedHotelID=33387947&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Double Room, Accessible ![Double Room, Accessible | Bed sheets, wheelchair access](https://images.trvl-media.com/lodging/34000000/33390000/33388000/33387947/5c487a86.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Accessible ### Highlights Garden Air conditioning Flat-screen TV Ceiling fan Private bathroom Free bottled water Laptop workspace Living room - Garden view - 646 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Family Room, Multiple Beds, Accessible ![Family Room, Multiple Beds, Accessible | Bed sheets, wheelchair access](https://images.trvl-media.com/lodging/34000000/33390000/33388000/33387947/495224ba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Multiple Beds, Accessible ### Highlights Air conditioning Flat-screen TV Ceiling fan Private bathroom Free bottled water In-room massage Pet friendly Daily housekeeping - Garden view - 1076 sq ft - Sleeps 6 - 2 King Beds ### View all photos for Triple Room ![Terrace/patio](https://images.trvl-media.com/lodging/34000000/33390000/33388000/33387947/e77d52d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room ### Highlights Garden Air conditioning Flat-screen TV Ceiling fan Private bathroom Free bottled water In-room massage Living room - Garden view - 915 sq ft - Sleeps 5 - 1 King Bed and 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FXochitepec-Hotels-Rancho-Agua-Salada.h33387947.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FXochitepec-Hotels-Rancho-Agua-Salada.h33387947.Hotel-Information) ## About the area Xochitepec is home to Rancho Agua Salada. Ex Hacienda de Ixtoluca and Archaeological Monuments Zone of Xochicalco are notable landmarks, and some of the area's popular attractions include Jardines de México and Ex Hacienda de Temixco Parque Acuatico. Travelling with kids? Don't miss Water Park El Rollo and Aquasplash Water Park. [Visit our Xochitepec travel guide](https://www.expedia.co.uk/Xochitepec.dx6085340) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.72078%2C-99.25260&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=J4dgUEgniQMEir5Ih4sTDMezKMs=) Calle del Canal s/n, Xochitepec, MOR, 62795 ### What's nearby - ![Jardines de Mexico](https://images.trvl-media.com/place/553248621561952678/16c593cc-1807-43e7-a694-ca57c0047166.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Jardines de México 11 min drive \- 11.7 miles - ![Aerial View of Tequesquitengo at Dawn: Lake, Picturesque Town, and Rising Sun Behind Distant Mountains Creating a Stunning Landscape](https://images.trvl-media.com/place/6336363/8ad87ac8-6d5c-480a-84d3-6ad5a6dd240b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tequesquitengo Lake 12 min drive \- 11.2 miles - WTC-Morelos Convention Center 3 min drive \- 2.1 miles - Ex Hacienda de Ixtoluca 4 min drive \- 1.2 miles - Water Park El Rollo 27 min drive \- 26.8 miles ### Getting around - Benito Juarez International Airport (MEX) 114 min drive ### Restaurants - Santa Fe Social Golf Club Restaurant 5 min drive - Santa Fe Social Golf Club 5 min drive - Los Limones 5 min drive - Fonda Flores 4 min drive - La Cupula 6 min drive ## About this property ### Rancho Agua Salada Family-friendly hotel near Ex Hacienda de Ixtoluca Located close to WTC-Morelos Convention Center, Rancho Agua Salada provides a terrace, a garden and a playground. Indulge in a body scrub, a manicure/pedicure and a sports massage at the on-site spa. Enjoy on-site activities, such as horse riding, rock climbing and ecotours. Stay connected with free WiFi in public areas, and guests can find other amenities, such as dry cleaning/laundry services and a bar. Other perks at this hotel include: - An outdoor pool, along with a waterslide - Free self-parking - Full breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge) - Meeting rooms, tour/ticket information and concierge services Room features All guest rooms at Rancho Agua Salada offer comforts, such as air conditioning, in addition to More amenities include: - Bathrooms with showers and free toiletries - 40-inch flat-screen TVs with cable channels - Ceiling fans and daily housekeeping ## Similar properties ![Breakfast, lunch, dinner served; garden views ](https://images.trvl-media.com/lodging/3000000/2210000/2206400/2206399/b8afe6c5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Americana Hacienda San Antonio el Puente Resort & Spa Xochitepec - Pool - Spa - Pet-friendly - Parking included 9.0 Wonderful 1,003 reviews £178 includes taxes & fees 25 Feb - 26 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=2206399&PinnedHotelID=2206399&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/7000000/6070000/6068400/6068331/32f4b4c4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Hotel & Suites Cuernavaca by IHG Cuernavaca - 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Historical Hotel Amacuzac - Pool - Spa - Parking included - Free Wi-Fi 9.6 Exceptional 111 reviews £250 includes taxes & fees 23 Feb - 24 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=1572377&PinnedHotelID=1572377&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/9000000/8090000/8089000/8088959/8adcfb06.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Vista Hermosa Puente de Ixtla - Pool - Kids’ pool - Parking included - Free Wi-Fi 9.0 Wonderful 456 reviews £84 includes taxes & fees 18 Feb - 19 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=8088959&PinnedHotelID=8088959&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/16000000/15970000/15962400/15962395/e5286a4f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villas Colibrí Jiutepec - Pool - Parking included - Free Wi-Fi - Restaurant 8.6 Excellent 132 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=15962395&PinnedHotelID=15962395&HadPinnedHotel=true®ionId=-1&adults=2) ![Room, 1 Bedroom, Smoking, Patio | Pool | Outdoor pool](https://images.trvl-media.com/lodging/92000000/91020000/91015200/91015127/1a84b62c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Room in Guest Room - Hospedaje Familiar Op3 Tlaquiltenango - Pool - Pet-friendly - Parking included - Free Wi-Fi 10 Exceptional 1 review £58 includes taxes & fees 18 Feb - 19 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=91015127&PinnedHotelID=91015127&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=33387947&PinnedHotelID=33387947&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=33387947,2206399,6068331,76704855,44805357) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free covered self parking on site - Limited on-site self parking - Wheelchair-accessible parking and van parking available - Onsite parking includes off-street options ### Food and drink - Daily full breakfast available 8:00 AM to noon for a fee: MXN 120 for adults and MXN 80 for children - A bar/lounge - A restaurant ### Things to do - Bicycle rentals - Ecotours - Full-service spa - Horseback riding/rentals - Outdoor pool - Playground - Rock climbing - Waterslide ### Family friendly - Children's games - Laundry facilities - Living room - Outdoor pool - Playground - Waterslide ### Conveniences - Laundry facilities - Limited-hour front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Business services - Meeting rooms ### Outdoors - Garden - Picnic area - Terrace ### Full-service spa - Body scrubs - Body wraps - Facials - Hot stone massages - In-room massages - Manicures/pedicures - Spa open daily - Sports massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 10 accessible parking spaces - No lift - Smooth flooring in room - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible registration desk - Wheelchair-accessible van parking - Wheelchair-width doorways ### More - 1 floor - Built in 2008 - Designated smoking areas - Traditional architecture ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - 40-inch flat-screen TV with cable channels ### Food and drink - Free bottled water - Limited room service ### More - Air conditioning - Ceiling fan - Living room ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 6:00 PM Early check-in subject to availability Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 1:00 PM Late check-out subject to availability ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 8:00 AM - 10:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Renovations and closures The property is closed: New Year's Day. ### Access methods Front desk (limited hours) ### Pets Pets stay for free Service animals are welcome, and are exempt from fees 1 total pets Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation ### Children and extra beds Children are welcome Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for full breakfast: from approximately MXN 120 for adults and from MXN 80 for children - Airport shuttle fee: MXN 1500 per vehicle (one-way) - Spa fee: MXN 600 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:00 AM to 10:00 PM Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Rancho Agua Salada Hotel Boutique Xochitepec Rancho Agua Salada Boutique Xochitepec Rancho Agua Salada Boutique Rancho Agua Salada Hotel Rancho Agua Salada Xochitepec Rancho Agua Salada Hotel Boutique Rancho Agua Salada Hotel Xochitepec ## Frequently asked questions ### Does Rancho Agua Salada have a pool? ### Is Rancho Agua Salada pet-friendly? ### How much is parking at Rancho Agua Salada? ### What time is check-in at Rancho Agua Salada? ### What time is check-out at Rancho Agua Salada? ### Does Rancho Agua Salada provide a shuttle to the airport? ### Where is Rancho Agua Salada located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Rancho Agua Salada Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 9.0 Location ### 7.4 Staff & service ### 7.6 Property conditions & facilities 10 - Excellent 11 8 - Good 3 6 - Okay 2 4 - Poor 3 2 - Terrible 4 ## Reviews ### 6/10 Okay #### Mauro 2 May 2023 Disliked: Amenities La hacienda está muy bonita pero muy descuidada. El hotel en general muy desatendido, tanto el lugar como la atención. Los animales viven en malas condiciones ##### Mauro Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Antonio 3 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy buen trato ##### Antonio ### 8/10 Good #### Sergio A 19 Dec 2022 Liked: Cleanliness, room comfort Disliked: Staff & service #### Bonito lugar, mal servicio al huesped Para llegar hay que ir por caminos de terracería, sin google maps no se puede llegar, Las habitaciones y el lugar son muy bonitos. Pero la experiencia no es como un hotel, es más como un AIRBnB, Tienen animales al estilo de un zoologico pero estan muy descuidados, vimos leones, leopardos, cocodrilos e hipopótamos. Esto si hace una experiencia diferente. ##### Sergio A Stayed 1 night in Dec 2022 ### 4/10 Poor #### Raziel 22 Aug 2022 Liked: Cleanliness Disliked: Staff & service, room comfort #### Sobreventa de habitaciones La habitación que se contrató, no fue la que nos dieron. Me mencionaron que ya se había ocupado, siendo que llegué en el tiempo acordado del check in ##### Raziel Stayed 1 night in Aug 2022 ### 2/10 Terrible #### Adriana 13 Jun 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy caro para el servicio brindado La habitación es espaciosa y el lugar en general bonito, pero está descuidado, la alberca con el agua muy sucia (imposible nadar ahí), las mesas para el desayuno con hormigas, en la habitación una cucaracha muerta, al llegar no tuvieron terminal bancaria para cobrarme, me pidieron hacer transferencia electrónica. Por la noche, al volver después de una boda, un perro suelto y todo el rancho a oscuras. El acceso al lugar es difícil. ##### Adriana Stayed 1 night in Jun 2022 ### 8/10 Good #### Alejandro 8 Jun 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lugar muy agradable. La atención del personal es excelente, la limpieza es muy buena, solo hizo falta un mejor aire acondicionado, pero lo compensaron dándonos una habitación adicional con un mejor aire acondicionado. También creo que algunos animales deberían estar mejor alimentados, los hipopótamos son increíbles. En general todo muy bien. ##### Alejandro Stayed 1 night in Jun 2022 ### 10/10 Excellent #### Iván 19 May 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Agradable estancia, una oferta más amplia en el restaurante sería un plus. ##### Iván Stayed 1 night in May 2022 ### 4/10 Poor #### Alejandro 20 Dec 2021 Liked: Cleanliness #### No era lo que esperaba Llegar es complicado, waze te manda por milpas y pastusales y hasta que llegan te dicen que era por el otro lado pero no hay indicaciones. Al llegar nadie sabe para donde sirigirte ni como recibirte. Me cobraron mas de la cotizacion de la aplicación, no se respeto el precio. Porque si quieres pagar con tarjeta debes pagar un extra... La alberca muy sucia y descuidada, enlamada y fria...es adorno, no se puede usar. Muy solo el lugar, no hay ni a quien preguntarle algo ni servicio te dan. ##### Alejandro Stayed 1 night in Dec 2021 ### 2/10 Terrible #### Armando 19 Dec 2021 Disliked: Cleanliness No encontré el lugar. El GPS me llevó por distintos puntos y me cansé de buscar. No sé qué pasó. Mientras buscaba el hotel encontré otro que tenía espacio, por cansancio decidí hospedarme ahí. ##### Armando Stayed 1 night in Dec 2021 ### 10/10 Excellent #### ANTONIO, Merida 21 Nov 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El sitio esta decorado con detalles únicos, y la atención es espectacular. ##### ANTONIO Stayed 1 night in Nov 2021 ### 10/10 Excellent #### Verified traveller 26 Apr 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El trato fue excelente , muy amable. Muy reservado el lugar, limpio. Mucha tranquilidad y un excelente lugar para ir con la familia ya que cuentan con un pequeño zoológico puedes tener la experiencia de darle de comer a varios animales con las precauciones debidas . Atencion de la señorita Alma fue excelente en el tours del Zoológico y del Rancho en general . Y la Administración del Hotel super amable y accesible. ##### Verified traveller Stayed 1 night in Apr 2021 ### 8/10 Good #### Verified traveller 6 Apr 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muy bonito lugar, excelentes instalaciones ##### Verified traveller Stayed 2 nights in Apr 2021 ### 10/10 Excellent #### Carlos, Cd de Mexico 17 Aug 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fuimos solamente un fin de semana, pero nos pasamos unos días maravillosos,es un lugar único y sus propietarios te atienden de manera personal, muy cálidos y muy serviciales! Lo recomiendo ampliamente ##### Carlos Stayed 1 night in Aug 2020 ### 10/10 Excellent #### SANCHEZ 17 Mar 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un rancho hacienda con 8 habitaciones y un lugar de lujo!! el precio irreal para todo lo que tienes adentro del hotel ##### SANCHEZ Stayed 1 night in Mar 2020 ### 6/10 Okay #### Niall 9 Mar 2020 Liked: Property conditions & facilities, room comfort Disliked: Staff & service #### Disisterested We were never really welcomed at all. It seemed like an inconvenience that we had arrived. All very strange. The owner was only available by cell phone and the other folk around the place showed disinterest. ##### Niall Stayed 1 night in Mar 2020 ### 10/10 Excellent #### Dorotea Teresita 24 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Me pasé un cumpleaños hermoso con gente muy agradable, algo fuera de lo normal, los dueños son gente muy amigable ##### Dorotea Teresita Stayed 1 night in Feb 2020 ### 2/10 Terrible #### Ivan 7 Jan 2020 Disliked: Cleanliness, amenities, property conditions & facilities I honestly don't know why this place is listed as a Hotel. It does not have the amenities of a hotel. There is not reception desk, attendant or concierge. One person gives you a WhatsApp number and says " if you need something text me". Again, this is a hotel not an Airbnb. There were no shampoo and conditioner, the toilet was broken. There is no heater in the room, so I asked for extra blankets which they brought two and smelled terrible like a wet dog" The room is dusty and not maintained. Two remote controls with three batteries, which one of those batteries I have to remove to other remote to just run on the tv, then replace back the battery on the other remote ti charge the channels. Needless to say, one of the remotes didn't have a cover. The property is like a nice ranch but not well maintained. There is nothing close by, so one person cooks for you the meals. There are barely any people in the huge property, so if you need anything and the WhatsApp txt is not answer promptly, you have to go out and look for someone. I needed to shower, there was not hot water, so again I have to go out to look for someone to fix the hot water which barely came out. Showering with not conditioner it's not fun. There are wild animals in cages and exotic birds. My question is " How safe are the guests from wild animals if there is barely any people around in the property? if from formal zoos animals escape, how can I make sure that I'm safe in this property. ##### Ivan Stayed 5 nights in Dec 2019 ### 10/10 Excellent #### CESAR ANTONIO 29 Oct 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente servicio Excelente atención de Olga Terrones, una atención de primer nivel. Muy cómodo y un hermoso lugar. Me encanto y regresaría a hospedarme de nuevo sin duda alguna ##### CESAR ANTONIO Stayed 1 night in Oct 2019 ### 10/10 Excellent #### Guadalupe, Ciudad de Mexico 8 Apr 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gusto mucho, el servicio personaluzado excelente ##### Guadalupe Stayed 1 night in Apr 2019 ### 4/10 Poor #### Verified traveller 1 Apr 2019 Liked: Staff & service Disliked: Amenities, property conditions & facilities El concepto es bueno. Lo que no me gustó, la encargada nos indico que la plataforma le reservó de más por lo que tenía sobre cupo, nos instaló en una habitación de visitas, el baño olía mal y el cuarto no estaba acondicionado para 3 personas que fue la reserva original. ##### Verified traveller Stayed 1 night in Mar 2019 ### 10/10 Excellent #### Nayeli 16 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Nayeli Stayed 1 night in Mar 2020 ### 2/10 Terrible #### Verified traveller 9 Mar 2020 Disliked: Staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 1 night in Mar 2020 ### 10/10 Excellent #### Jesús 4 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Jesús Stayed 1 night in Mar 2019 ## Expedia's Latest Trends ### Hotels > [Barcelo Maya Grand](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Grand-Resort.h36196998.Hotel-Information) > > [Dreams Jade Resort & Spa - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Jade-Resort-Spa-All-Inclusive.h2474091.Hotel-Information) > > [Grand Velas Los Cabos - 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