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Reviews of Wanda Reign Wuhan

5 out of 5
Wanda Reign Wuhan
No. 138 Donghu Road, Shuiguohu Street, Wuchang District, Wuhan, Hubei

Reviews

9.4

Exceptional

Rating 10 - Excellent. 44 out of 56 reviews" "
Rating 8 - Good. 6 out of 56 reviews" "
Rating 6 - Okay. 3 out of 56 reviews" "
Rating 4 - Poor. 2 out of 56 reviews" "
Rating 2 - Terrible. 1 out of 56 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

YUE

Business traveller, Travelled with group
Liked: Amenities
Disliked: Staff & service
The room is all full of golden stuff but too shining to make you feel comfortable. The massage chair is very unique and helped me relax my muscles. I kind of wish all the hotel rooms provide that facility. The breakfast in the cafeteria was mediocre and food in the restaurant was above average. There are not many good dining places downstairs unless you take a taxi. Neither the front desk nor the concierge could give clear information about how to find the underpass, which was really close but hidden when we found out incidentally by ourselves. They could easily take us down there in a minute but they chose not to. Not good service. Something I learned from staying at this hotel： the extravagant affluent designs and settings does not really guarantee a quality service.
Stayed 3 nights in Oct 2023
Response from Wanda Reign Wuhan on 10 Dec 2023
Dear Valued Guest, Thank you very much for staying with Wanda Reign Wuhan and sharing your feedback with us.We regret for the inconvenience this matter has caused you. We will improve accordingly and conduct a training for Front Office Department staffs according to your valuable advice. We will continuous improvement to will bring provide you a stay defined by an new experience. Thank you for your support and appreciation for long.With best regards,

2/10 Terrible

Jason

Business traveller
Not worth the money, food is average, lobby decoration is strange, don’t waste your money to stay in this hotel
Stayed 3 nights in Oct 2019
Response from Wanda Reign Wuhan on 19 Nov 2019
Dear Jason, thank you for taking your valuable time in view of your busy schedule to update your experience in stay with us. We regret for the inconvenience this matter has caused you, and we will improve immediately according to your valuable advice. Thank you once again for choosing Wanda Reign Wuhan, hope this experience would not affect you for trusting us consistently. We are looking forward to welcome you back to Wanda Reign Wuhan in the near future. Thank you once again for your support and appreciation for long.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel and Neighborhood
Definitely the most opulent hotel I’ve stayed at, though there are definitely some signs of wear. Service was great and the location is quite well placed, with a lot of things to do in the area. Would stay again -
Stayed 1 night in Oct 2019
Response from Wanda Reign Wuhan on 23 Oct 2019
Dear Matthew, Thank you very much for choosing Wanda Reign Wuhan as your first choice. We are glad to know that you had this enjoyable experience during your stay with us and appreciate your positive feedback. Wanda Reign Wuhan will provide you a stay experience of elegance, extravagance and excellence. We are looking forward to welcoming you back to Wanda Reign Wuhan in the near future. Thank you once again for your support.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is 7 stars , the best if the best . Amazing location, beautiful rooms , beautiful lobby , instant service . I would say
Stayed 4 nights in Oct 2019
Response from Wanda Reign Wuhan on 16 Oct 2019
Dear valued guest, Thank you very much for choosing Wanda Reign Wuhan as your first choice. We are glad to know that you had this enjoyable experience during your stay with us and appreciate your positive feedback. Wanda Reign Wuhan will provide you a stay experience of elegance, extravagance and excellence. We are looking forward to welcoming you back to Wanda Reign Wuhan in the near future. Thank you once again for your support.

10/10 Excellent

Kath, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay! Close to commercial street and attractions! Had a good time here in Wuhan!
Stayed 2 nights in Aug 2019
Response from Wanda Reign Wuhan on 7 Sept 2019
Dear valued guest, Thank you very much for choosing Wanda Reign Wuhan as your first choice. We are glad to know that you had this enjoyable experience during your stay with us and appreciate your positive feedback. Wanda Reign Wuhan will provide you a stay experience of elegance, extravagance and excellence. We are looking forward to welcoming you back to Wanda Reign Wuhan in the near future. Thank you once again for your support. With best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best and newest luxury five-star hotel in Wuhan. Great facility, location and services. Lots of store and restaurants are nearby, including the Hanshow, the largest indoor water show in Asia.
Stayed 4 nights in Aug 2019
Response from Wanda Reign Wuhan on 28 Aug 2019
Thank you very much for visiting Wanda Reign Wuhan and sharing your delightful dining experience with us. Wanda Reign Wuhan is dedicated to provide you the personalized service that exceeds your expectations. We do look forward to your next visit to Wanda Reign Wuhan. Thank you once again for your support. With best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the massage chair in the living room. Right next to the Han Theatre.
Stayed 2 nights in Jun 2019
Response from Wanda Reign Wuhan on 28 Aug 2019
Thank you very much for visiting Wanda Reign Wuhan and sharing your delightful dining experience with us. Wanda Reign Wuhan is dedicated to provide you the personalized service that exceeds your expectations. We do look forward to your next visit to Wanda Reign Wuhan. Thank you once again for your support. With best regards,

10/10 Excellent

xiaohui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from 武汉万达瑞华酒店 on 30 Aug 2019
尊敬的客人，您好！真诚感谢您利用宝贵的时间与我们分享您的住房体验。武汉万达瑞华酒店坐落于风光秀丽，环境优美的东湖风景区，酒店紧邻湖畔，外观设计感十足，左拥长江，右有东湖，楚河汉街其中，地理位置得天独厚。整体设计植入当地浓郁的荆楚文化，将楚文化的元素融入酒店空间中，追求深远开阔气势磅礴，体现厚重而深远的文化底韵，从而混搭出独具万达特色文化魅力的尊贵下榻之所。期待您再次莅临并衷心感谢您对武汉万达瑞华酒店的支持与厚爱！

10/10 Excellent

xiaohui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
感谢贵酒店的人性化服务，得知我女儿的生日，宾客关系主任Ann和Zoe给我们送来了蛋糕，非常感谢她们的服务，很贴心很热情，我特别的开心，女儿也特别开心。
Stayed 1 night in Jul 2019

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like property decoration. Didn’t like the work outside the hotel
Stayed 2 nights in May 2019
Response from Sam on 20 May 2019
Dear Guest, Thank you very much for staying with Wanda Reign Wuhan and sharing your staying experience with us. We are so glad that you enjoyed hotel's decoration. For the work outside the hotel, we feel very sorry, but after it finish, we believe, it will give you more convenient transportation. We do look forward to your next visit to Wuhan and staying with Wanda Reign Wuhan! With best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very good hotel
The hotel stay was very comfortable, and the staff were all pretty nice and very helpful, the only thing was there were constructions outside of the hotel.
Stayed 1 night in Apr 2019
Response from General Manager on 26 Apr 2019
Dear Guest, Thank you very much for visiting Wanda Reign Wuhan and sharing your delightful living experience with us. We sincerely thank you for your appreciation of hotel environment and staff. We are sorry for the constructions outside the hotel, but we believe that it will make the transportation more convenient for you after it's finished. We do look forward to your next visit to Wanda Reign Wuhan. Thank you once again for your support. With best regards, Sam

10/10 Excellent

Jon, Boston

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Without question one of the finest Hotels in all of China.
Stayed 6 nights in Nov 2018
Response from Sam on 18 Dec 2018
Dear Guest, Thank you very much for staying with Wanda Reign Wuhan and sharing your positive feedback with us. We are so glad that you enjoyed the hotel. Wanda Reign Wuhan is dedicated to provide you the personalized service that exceeds your expectations. We are looking forward to welcoming you back to Wanda Reign Wuhan in the near future. Thank you once again for your support. With best regards, Sam

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a nice commercial street in the area and staff was helpful
Stayed 3 nights in Sep 2018
Response from Nancy on 8 Oct 2018
Dear guest, Thank you very much for staying with Wanda Reign Wuhan and sharing your positive comments with us. Wanda Hotels & Resorts consistently providing hospitality from our heart with a superior experience that exceeds expectations. We sincerely thank you for your appreciation of hotel location and service. We are looking forward to welcoming you back to Wanda Reign Wuhan in the near future. Thank you once again for your support. With best regards, Nancy

10/10 Excellent

Xiaoming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Wuhan
The facilities and condition of the hotel are excellent, and location is also great.
Stayed 4 nights in Jun 2018

10/10 Excellent

Sheryln, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel to stay except the mosquitoes
We enjoyed our stay in the hotel. Love the hotel and room ambience. We booked 2 rooms with family. One of the room is perfectly fine. The other room has mosquitoes for consecutive 2 nights.
Stayed 3 nights in May 2018

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious hotel
A bit over the top for my liking with gold and extravagant fittings, but to be expected from a top class Chinese hotel, superb service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable hotel
Excellent and friendly staffs. The room is well decorated and clean. The bed is very comfy as well.
Stayed 3 nights in Mar 2018

10/10 Excellent

ironman, detroit, mi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Best hotel in Wuhan. Breakfast is very good, has many selection. Gym is open 24 hours
Stayed 2 nights in Mar 2018

10/10 Excellent

Jon, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel in Wuhan
Everything is perfect about this hotel in every respect. The staff, facilities, rooms and restaurants are all 100% first class.
Stayed 1 night in Nov 2017
Response from Choon Yeehui / Hotel Manager on 6 Dec 2017
Dear valued guest, Thank you very much for choosing Wanda Reign Wuhan as your first choice. We are glad to know that you had this enjoyable experience during your stay with us and appreciate your positive feedback. Wanda Reign Wuhan will provide you a stay experience of elegance, extravagance and excellence. We are looking forward to welcoming you back to Wanda Reign Wuhan in the near future. Thank you once again for your support.

10/10 Excellent

sean, Morgan Hill, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great staff
A great all around experience. The staff was fantastic from the time I was picked up at the airport to my checkout. I had a chance to enjoy the gym, spa and the Japanese style reateraunt as well. All were fantastic.
Stayed 2 nights in Oct 2017
Response from Ivy Zou on 29 Oct 2017
Dear guest, thank you very much for staying with Wanda Reign Wuhan. We are glad to know that you had this enjoyable experience and appreciate your positive feedback. Wanda Reign Wuhan provides you a staying experience of elegance, extravagance and excellence. We are looking forward to welcoming you back to Wanda Reign Wuhan in the near future. Thank you once again for your support.

10/10 Excellent

Ismael, Iowa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
This is my second time at this hotel and I love it. I continue to be amazed of the great service, professional staff and fantastic location. They're doing something right!
Stayed 2 nights in Sep 2017
Response from Ivy Zou on 27 Sept 2017
Dear guest, thank you very much for staying with Wanda Reign Wuhan. We are glad to know that you had a pleasant staying experience and appreciate your positive feedback. We look forward to welcoming you back to Wanda Reign Wuhan in the near future. Thank you once again for your support.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top facilities and great services. Highly recommen
Thanks to Bella, Betty and Max. Great service, highly recommended.
Stayed 1 night in Aug 2017
Response from Marcom Executive Yumi on 15 Aug 2017
Thank you very much for choosing Wanda Reign Wuhan as your first choice. We are glad to know that you had this enjoyable experience during your stay with us and appreciate your positive feedback. Wanda Hotels & Resorts consistently providing hospitality from our heart with a superior experience that exceeds expectations. We are looking forward to welcome you back to Wanda Reign Wuhan in the near future. Thank you once again for your support and appreciation for long.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in Wuhan
Beautiful hotel, luxurious and comfortable. Excellent service - the AC was not working properly in our first room and we were moved into an even better room quickly and without charge. Drinks in the lobby bar were impressive, spa treatments wonderful, and gym and pool well-appointed. Thoroughly enjoyed our stay here.
Stayed 2 nights in Jun 2017
Dear guest, thank you very much for choosing Wanda Reign Wuhan as your first choice. We are glad to know that you had this enjoyable experience for stay with us and appreciate your positive feedback. Wanda Reign Wuhan will provide you a stay experience of elegance, extravagance and excellence. We are looking forward to welcome you back to Wanda Reign Wuhan in the near future. Thank you once again for your support and appreciation for long.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Find
An excellent hotel. Great location. I would highly recommend.
Response from Wanda Reign Wuhan on 10 Jan 2017
Dear guest, thank you very much for choosing Wanda Reign Wuhan as your first choice. We are glad to know that you had this enjoyable experience for stay with us and appreciate your positive feedback. Wanda Reign Wuhan will provide you a stay experience of elegance, extravagance and excellence. We are looking forward to welcome you back to Wanda Reign Wuhan in the near future. Thank you once again for your support and appreciation for long.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MacDurian, Nee York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in WuChang District of Wuhan!
Top quality hotel in every respect! 24/7 gym and room service. Laundry is rapid. Buffet meals are good and have plenty for vegetarians, frugivores, and French pastry lovers. Massive lobby! Located across from Chinese-Western style pedestrian mall with Starbucks, H&M, Marks & Spencer, etc.

10/10 Excellent

Alwin, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
I took an extended stay in Wuhan after a business conference and decided to book a place near the newly developed tourist street while in proximity of the lake front and the museum. Wanda Reign has fulfilled just that, with a true 5 star environment. Staff were courteous and helpful. F&B (including breakfast) are somewhat catered for Chinese patrons but this is common for hotels in inland cities. Oh yes, the massage chair in the room was an absolute blow away!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Val, Wuhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy beds
1) the beds were very comfortable. 2) the espresso machine was a nice touch. 3) high quality linens and towels were great to have. 4) cleaning service was excellent. 5) Hotel location is excellent. 6) Immediate service when we had no lights in the room - the maintenance people came right away to fix the problem. A complimentary fruit plate was promised to us by the front desk however we did not receive it.

10/10 Excellent

翔

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

SUNGYOUNG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Wanda Reign Wuhan on 16 Oct 2019
尊敬的客人，您好！感谢您选择武汉万达瑞华酒店。酒店拥有413间客房及套房，每间客房都配备了以奢华珍稀的新西兰优质羊毛毡和美国TALALAY乳胶手工精制而成的“万达瑞华之床”，邀宾客悦享奢华的睡眠体验，而妙梦系列则呈现家的熟悉与悠然。酒店每间客房均配备互动电视、电子成像猫眼、智能灯光系统、全智能感应洗手间等系列高科技设施。武汉万达瑞华酒店竭诚为您打造典雅、奢华、至善的居停体验。期待您再次莅临并衷心感谢您对武汉万达瑞华酒店的支持与厚爱！

6/10 Okay

Verified traveller

Stayed 3 nights in Aug 2019
Response from 武汉万达瑞华酒店 on 30 Aug 2019
尊敬的客人，您好！感谢您选择武汉万达瑞华酒店。武汉万达瑞华酒店客房配备精美寝具、舒适无比的“万达瑞华之床”、智能灯光系统、高科技洗手间等高端设施设备，竭诚为您打造典雅、奢华、至善的居停体验！武汉万达瑞华酒店一系列贴心服务努力为每一位客人营造出无微不至地关怀与体验。期待您再次莅临并衷心感谢您对武汉万达瑞华酒店的支持与厚爱！

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
영어를 하실 수 있는 분이 따로 계셔서 편의를 되게 많이 봐주세요! 매우 편했습니다! 완전 깨끗하구요!
Stayed 1 night in Jun 2019

8/10 Good

Jaewon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Chiteng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
到瑞华酒店有礼宾在门口为我开车门帮我拿行李，前台的同事办理入住也很理想，准备退房时在电梯间看到了瑞华天使Lydia在向我问好，笑容自信大方，我要去前台拿停车券，她主动帮我照看了行李，非常热心友好，我问她武汉有哪些好玩的地方，她也都帮我解答，不是特别清楚的地方还专门去问询同事只为给我完美的答案！服务真的很尽职尽责！
Stayed 1 night in Jan 2019
Response from 武汉万达瑞华酒店 on 2 Feb 2019
尊敬的客人，您好，感谢您选择武汉万达瑞华酒店并利用宝贵的时间与我们分享此次愉快的入住体验并对酒店服务及瑞华天使Lydia的赞赏！万达酒店及度假村管理有限公司以“始终如一，温情备至”的服务理念超越至善期望，为您创造尊崇体验。武汉万达瑞华酒店一系列贴心服务努力为每一位客人营造宾至如归的美好回忆。期待您再次莅临并衷心感谢您对武汉万达瑞华酒店的支持与厚爱！

10/10 Excellent

XIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
物超所值，超级棒的酒店
万达瑞华酒店非常棒，之前不了解，只订了一晚，住过之后，印象非常深刻：首先酒店硬件设施一流，大堂、公共区域、房间都非常大气、漂亮、摩登。房间空间非常宽敞。房间内，从洗漱用品、拖鞋到酒店提供的免费挪威进口芙丝矿泉水都非常棒，浴室浴缸前有电视机，虽然我并不看，但感觉细节一流。特别是相比价格，绝对是物超所值。因为之前计划到武汉过早，没有订早餐。抵达当晚到对面5分钟步行路程的楚风汉街吃了晚餐，很方便。以后再到武汉，万达瑞华酒店一定是首选，没有之一。
Stayed 1 night in Jan 2019
Response from 武汉万达瑞华酒店 on 2 Feb 2019
尊敬的客人，感谢您选择武汉万达瑞华酒店并用宝贵的时间与我们分享您的入住体验！ 很高兴您对酒店大堂环境、房间设施设备表示赞赏。酒店拥有413间客房及套房，每间客房都配备了以奢华珍稀的新西兰优质羊毛毡和美国TALALAY乳胶手工精制而成的“万达瑞华之床”，邀宾客悦享美妙的睡眠体验，而妙梦系列则呈现家的熟悉与悠然。武汉万达瑞华酒店竭诚为您打造典雅、奢华、至善的居停体验！期待您再次莅临并衷心感谢您对武汉万达瑞华酒店的支持与厚爱！

8/10 Good

Michael, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is an overall pleasant stay with smiling staffs around
Stayed 3 nights in Nov 2018
Response from Sam on 2 Mar 2019
Dear Guest, Thank you very much for staying with Wanda Reign Wuhan and sharing your positive feedback with us. We are so glad that you enjoyed the hotel service. Wanda Reign Wuhan is dedicated to provide you the personalized service that exceeds your expectations. We are looking forward to welcoming you back to Wanda Reign Wuhan in the near future. Thank you once again for your support. With best regards, Sam

10/10 Excellent

Chihwei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

10/10 Excellent

Ying

服务好，大堂装修有特色
非常满意，服务很好，酒店装修豪华，大堂很漂亮，十分吸引人
Stayed 1 night in Aug 2018

10/10 Excellent

Chi Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
十分豪華的酒店. 設施保養在中國國內2線城市是難得的高質素. 服務令人十分滿意. 由前檯,HOUSE KEEPING到酒吧服務員的十分專業.

10/10 Excellent

wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點非常方便，設施新，房間清潔，很滿意的經歷

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017