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"personal must be more professionnel"

"The room was spacious, but the services of the front desk staff were very unkind. We requested a deposit for the amount of more than the room cost upon check-in. The cancellation procedure was not carried out at the time of check-out, and we were informed that it would be cancelled in a month. The room was spacious,but it was very dark because there was not enough light. I don't want to go again."