Verified
2/10 Terrible
Jose
14 May 2017
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing apartment in Wroclaw
I have stayed in many hotels and flats so I have many to compare to. First problem was that the address on my confirmation data was not the place to check in. Ok, I thought, no problem, walk the 10 minutes with luggage to the other location. I get to the other location and the apartment is another 10 minute walk from the check in location, ok, annoyed but still trying to stay positive. I see that it's not where I was expecting to stay but we check it out anyway. The apartment seems nice and clean and there's a patio but that's where the positive ends. We're two guys traveling taking turns on the sofa bed but I notice the bedroom is ok, perfect for a couple, but the sofa bed looks broken. We spend some time trying to put it together and it's definitely not going to be comfortable. I would have preferred to have a regular sofa but this one is an interesting one that bows so if you lie down, your head and your feet end up much lower than your back. NOT GOOD! Next thing, WIFI does not work, or more accurately, does not exist. We check for a signal and my friend who is an IT specialist cannot find a signal nor a router. Then the TV freezes and does not want to change channels nor turn off. The receptionist was very friendly but obviously cannot do anything for us so we are left with no resolution for any of our problems. She tells us the only way to contact the manager is to email and now it's been a day and still no word from the manager. We moved to another hotel.