Title: Best Western Plus Moat House Reading Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Best Western Plus Moat House Reading Riverside hotel with 24-hour fitness centre and 24-hour front desk ![Reception](https://images.trvl-media.com/lodging/1000000/30000/26600/26515/e9a116c8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Room, 1 King Bed | Floor plan](https://images.trvl-media.com/lodging/1000000/30000/26600/26515/8ab20f66.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility](https://images.trvl-media.com/lodging/1000000/30000/26600/26515/8c489703.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/1000000/30000/26600/26515/21bc87b0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/30000/26600/26515/d2d94de0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Best Western Plus Moat House Reading, by the river, offers a refined escape with garden views. Guests enjoy in-room WiFi, dry cleaning services, and drinks at the bar. The daily manager's reception and express check-in add convenience to the experience. 7.2 Good ## Popular amenities - Air conditioning - Bar - Breakfast available - Room service - Gym - Parking included ## Room options ### Check availability for these dates Tonight [Nov 2 - Nov 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=26515&PinnedHotelID=26515&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=26515&PinnedHotelID=26515&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 3 - Nov 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=26515&PinnedHotelID=26515&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=26515&PinnedHotelID=26515&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=26515&PinnedHotelID=26515&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=26515&PinnedHotelID=26515&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=26515&PinnedHotelID=26515&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=26515&PinnedHotelID=26515&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 23 of 23 rooms ### Queen Room - Sleeps 2 ### King Room - Sleeps 2 ### Family Room - Sleeps 2 ### 2 Single Beds, Non-Smoking, Standard Room - Sleeps 2 ### Executive Room, Walk In Shower - Sleeps 2 ### 1 Double Bed, Non-Smoking, Standard Room, Sofabed - Sleeps 3 ### Junior King Suite - Sleeps 2 ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/30000/26600/26515/c385523b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed) ### Highlights Air conditioning Connecting rooms available Flat-screen TV Private bathroom Shower/bath combination Hairdryer Minibar Cable/satellite channels - 221 sq ft - Sleeps 3 - 1 Double Bed and 1 Double Sofa Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/30000/26600/26515/c385523b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed, Non Smoking 7.0 Good 4 reviews ### Highlights Air conditioning Connecting rooms available Flat-screen TV Private bathroom Shower/bath combination Hairdryer Minibar Cable/satellite channels - 221 sq ft - Sleeps 2 - 1 Double Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/30000/26600/26515/30f4d775.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Single Beds, Non Smoking 8.0 Very good 1 review ### Highlights Air conditioning Connecting rooms available Flat-screen TV Private bathroom Shower/bath combination Hairdryer Minibar Cable/satellite channels - 221 sq ft - Sleeps 2 - 2 Single Beds ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/30000/26600/26515/c385523b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 Double Bed, Non Smoking ### Highlights Air conditioning Connecting rooms available Flat-screen TV Private bathroom Shower/bath combination Hairdryer Minibar Cable/satellite channels - 344 sq ft - Sleeps 2 - 1 Double Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/30000/26600/26515/c385523b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Non Smoking ### Highlights Air conditioning Connecting rooms available Flat-screen TV Private bathroom Shower/bath combination Hairdryer Minibar Cable/satellite channels - 344 sq ft - Sleeps 2 - 1 King Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/30000/26600/26515/c385523b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed, Accessible, Bathtub 8.0 Very good 2 reviews ### Highlights Air conditioning Connecting rooms available Flat-screen TV Private bathroom Shower/bath combination Hairdryer Minibar Cable/satellite channels - 221 sq ft - Sleeps 2 - 1 Double Bed ![Executive Room, 2 Single Beds, Non Smoking (Walk-in Shower) | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/30000/26600/26515/93941696.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 2 Single Beds, Non Smoking (Walk-in Shower) ### Highlights Air conditioning Connecting rooms available Flat-screen TV Private bathroom Shower/bath combination Hairdryer Minibar Cable/satellite channels - 221 sq ft - Sleeps 2 - 2 Single Beds ![Standard Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds) | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/30000/26600/26515/3a519eec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds) ### Highlights Air conditioning Connecting rooms available Flat-screen TV Private bathroom Shower/bath combination Hairdryer Minibar Cable/satellite channels - 221 sq ft - Sleeps 2 - 1 King Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/30000/26600/26515/c2b6d5e3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Multiple Beds, Non Smoking ### Highlights Air conditioning Connecting rooms available Flat-screen TV Private bathroom Shower/bath combination Hairdryer Minibar Cable/satellite channels - 248 sq ft - Sleeps 4 - 1 Double Bed and 1 Single Bed ![Suite, 1 King Bed, Non Smoking, Bathtub (Walk-in Shower;with Sofabed) | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/30000/26600/26515/5aa9efe5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Non Smoking, Bathtub (Walk-in Shower;with Sofabed) ### Highlights Air conditioning Connecting rooms available Flat-screen TV Private bathroom Shower/bath combination Hairdryer Minibar Cable/satellite channels - 344 sq ft - Sleeps 3 - 1 King Bed ![Executive Room, 1 Double Bed, Non Smoking (Walk-in Shower) | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/30000/26600/26515/cb9f971c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 Double Bed, Non Smoking (Walk-in Shower) ### Highlights Air conditioning Connecting rooms available Flat-screen TV Private bathroom Shower/bath combination Hairdryer Minibar Cable/satellite channels - 221 sq ft - Sleeps 2 - 1 Double Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/30000/26600/26515/12919465.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior King Room - Sleeps 2 ![Combined shower/bathtub, free toiletries, hair dryer](https://images.trvl-media.com/lodging/1000000/30000/26600/26515/377b5706.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Twin Room - Sleeps 2 ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/30000/26600/26515/41c1e279.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room - Sleeps 2 ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/30000/26600/26515/12919465.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room With Bath Tub - Disability Access/Non-Smoking - Sleeps 2 ### Suite, 1 King Bed, Non Smoking, Bathtub (Walk-in Shower;with Sofabed) - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FWokingham-Hotels-Moat-House-Reading.h26515.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FWokingham-Hotels-Moat-House-Reading.h26515.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.42726%2C-0.89771&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=RHpvM4fuq0lC4MCfWM_uiCvgI_0=) Mill Lane, Sindlesham, Wokingham, England, RG41 5DF #### What's nearby - Nirvana Spa - 11 min walk - 0.6 miles - Shinfield Studios - 2 min drive - 2.3 miles - University of Reading - 4 min drive - 1.9 miles - Madejski Stadium - 6 min drive - 5.0 miles - Oracle - 7 min drive - 4.6 miles #### Getting around - Wokingham Winnersh Station - 3 min drive - Farnborough (FAB) - 42 min drive #### Restaurants - ‪Sainsbury's Café - ‬3 min drive - ‪The Wheelwrights Arms - ‬4 min drive - ‪Starbucks - ‬3 min drive - ‪The Walter Arms - ‬2 min drive - ‪The George - ‬16 min walk ## About this property ### Best Western Plus Moat House Reading Luxury hotel near Nirvana Spa At Best Western Plus Moat House Reading, you can look forward to a free daily manager's reception, a terrace and a garden. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Free self-parking - Full breakfast (surcharge), an electric car charging station and express check-out - Express check-in, a lift and a porter/bellboy Room features All 129 rooms include comforts, such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning. Extra conveniences in all rooms include: - Bathrooms with shower/bath combinations and free toiletries - Flat-screen TVs with cable channels - Travel cots, daily housekeeping and desks ## Similar properties ![Garden](https://images.trvl-media.com/lodging/2000000/1660000/1652700/1652697/35e41764.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Warbrook House Heritage Hotel Hook - Pet-friendly - Parking included - Free WiFi - Restaurant 7.6 Good 786 reviews £61 includes taxes & fees 16 Nov - 17 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=1652697&PinnedHotelID=1652697&HadPinnedHotel=true®ionId=-1&adults=2) ![Club Room | 1 bedroom, premium bedding, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/16000000/15180000/15171500/15171413/1f2ba54c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### River Arts Club Maidenhead - Breakfast included - Spa - Parking included - Free WiFi 9.4 Exceptional 239 reviews £190 includes taxes & fees 5 Nov - 6 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=15171413&PinnedHotelID=15171413&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/3000000/2130000/2127300/2127244/44363830.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aviator Hampshire Rushmoor District - Parking included - Free WiFi - Restaurant - Air conditioning 9.6 Exceptional 884 reviews £117 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=2127244&PinnedHotelID=2127244&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/1000000/10000/3900/3809/77dbe103.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Coppid Beech Hotel Bracknell - Pool - Parking included - Free WiFi - Restaurant 8.8 Excellent 1,009 reviews £80 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=3809&PinnedHotelID=3809&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/50000/47800/47721/5fb47ed3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Reading Lake Hotel Reading - Pool - Free WiFi - Restaurant - Gym 6.0 352 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=47721&PinnedHotelID=47721&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; 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GBP 16.95 per person - A bar/lounge - Free daily manager's reception ### Restaurants on site - Whisky Charlie ### Things to do - 24-hour gym ### Family friendly - Laundry facilities - Travel cot ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop ### Business services - Business centre - Conference space - Meeting rooms ### Outdoors - Garden - On a river - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Lift - Thin carpet in room - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 3 floors - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination ### Entertainment - Flat-screen TV with cable/satellite channels ### Food and drink - 24-hour room service - Minibar ### More - Air conditioning - Connecting rooms available - Desk - Free daily newspapers - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: 1 AM Express check-in available ### Check-out Check-out before 11 AM Contactless check-out Late check-out subject to availability Late check-out fee: GBP 40 Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Renovations and closures The property is closed between 26 August and 28 August. ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of GBP 20 per accommodation, per stay Service animals are welcome, and are exempt from fees Welcoming dogs only 2 total pets Restrictions apply; for more information contact the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome 2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit is payable by wire transfer and is due within 24 hours of booking the reservation. We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: from approximately GBP 16.95 per person - Pet fee: GBP 20 per accommodation, per stay - Service animals are exempt from fees - Late check-out fee: GBP 40 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as DoubleTree Hilton Reading M4 J10 Wokingham DoubleTree Hilton Reading M4 J10 DoubleTree Hilton Reang M4 J1 ## Frequently asked questions ### Is Best Western Plus Moat House Reading pet-friendly? > Yes, Best Western Plus Moat House Reading allows dogs (limit 2 total). There's a fee of GBP 20 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Best Western Plus Moat House Reading? > Self-parking is free at this property. ### What time is check-in at Best Western Plus Moat House Reading? > Check-in start time: 2 PM; check-in end time: 1 AM. After-hours check-in is not available. ### What time is check-out at Best Western Plus Moat House Reading? > Checkout is at 11 AM. Late checkout is available for GBP 40 (subject to availability). ### Where is Best Western Plus Moat House Reading located? > Situated on a river, this luxury hotel is within 1 mile (2 km) of Nirvana Spa and Dinton Pastures Country Park. Shinfield Studios and University of Reading are also within 3 miles (5 km). Wokingham Winnersh Triangle Station is 21 minutes by foot and Earley Station is 30 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Best Western Plus Moat House Reading Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 97 8 - Good 156 6 - Okay 74 4 - Poor 45 2 - Terrible 35 ### 7.8/10 Cleanliness ### 8.0/10 Staff & service ### 6.8/10 Amenities ### 7.0/10 Property conditions & facilities ### 5.8/10 Eco-friendliness ### 10/10 Excellent #### Verified traveller 13 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort A very good hotel with friendly and professional staff. Tastefully redecorated. Can't wait to experience the new restaurant ##### Verified traveller Stayed 1 night in Jul 2024 ### 8/10 Good #### Kim 18 Aug 2024 Liked: Staff & service, room comfort #### Large rooms with friendly staff Lovely comfortable room although a bit dated and stained in some areas. Staff very friendly and helpful. The bathroom was big but the water only lukewarm. No plug points near the bed not helpful when charging a phone and you need an alarm One issue was the noisy bar outside our window which wasn’t ideal with kids ##### Kim Stayed 1 night in Aug 2024 ### 2/10 Terrible #### Martin 27 Sept 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities People smoking outside windows until 1am, car park flooded to get to my vehicle on leaving. Someone took a number 2 in the hallway of hotel outside rooms and this was left there for considerable time. Guessing this hotel is being used to house immigrants/probation adults. ![](https://a.travel-assets.com/ugc/hotel-reviews/9A79568A6A87444F1A36B4208511343CA848454F1727425144823.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Martin Stayed 2 nights in Sep 2024 ### 2/10 Terrible #### Peter 9 Jul 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is very dated and not as described on your website. IE no room service, no minibar. The shower didn’t work. ##### Peter Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Kevin 17 Sept 2024 Disliked: Cleanliness, staff & service, property conditions & facilities The bathroom had mould and no hot water. There was damp everywhere. I even had to go back to the reception to get teabags as there wasn’t any in the room at all. ##### Kevin Stayed 1 night in Sep 2024 ### 2/10 Terrible #### I 3 Sept 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Dire Mould infested. Do not use their iron unless want clothes ruined. Do not be fooled by 'new' lobby and bar. Rooms are mould infested and not decorated in last 20 years ##### I Stayed 1 night in Sep 2024 ### 6/10 Okay #### Christopher 27 Sept 2024 Liked: Cleanliness, property conditions & facilities, room comfort Lift did not work, BBC channels did not work on TV, room smelt musty. ##### Christopher Stayed 1 night in Sep 2024 ### 4/10 Poor #### Verified traveller 24 Sept 2024 Liked: Cleanliness Disliked: Property conditions & facilities Shower didn’t work Air con didn’t work Restaurant/bar staff poor No tea/coffee facilities in room Curtains don’t cover the windows therefore as a woman alone made me feel uncomfortable when moving around roommates ##### Verified traveller Stayed 1 night in Sep 2024 ### 4/10 Poor #### Neil 13 Aug 2024 Disliked: Cleanliness, property conditions & facilities, room comfort #### Very poor rooms Rooms were very poor. Out of date and lots of damage. Stained carpets, broken fixtures and curtains that didnt close properly. Reception areas very modern but thats about it. Breakfast was good. In urgent need of updating. Complained at reception and all they said was sorry!! The bin area in full view of hotel was appalling and dirty. Rats around the works. ![](https://a.travel-assets.com/ugc/hotel-reviews/EE97567A80B7B6B5B7D00E79D7399D8BC0690F3C1723518443527.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ABD8773E90BCFF41669D189F5F5B3440507639451723518443848.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/39FCA436EF40B8B40DA2A9ABE80E7ED4E1D50E6A1723518443483.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/94B82BDA1FE65F65A4208EEDADBDCDCDFD7C949D1723518439526.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Neil Stayed 1 night in Jul 2024 ### 8/10 Good #### Daniela 5 Nov 2024 Liked: Staff & service, property conditions & facilities Very friendly staff. ##### Daniela Stayed 1 night in Oct 2024 ### 6/10 Okay #### Malcolm 4 Nov 2024 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Moat house The aircon was broken and the outside area resembled a scrap yard. Not sure if the place was being referbished but did not see any skips. ##### Malcolm Stayed 1 night in Jul 2024 ### 4/10 Poor #### Adam 31 Oct 2024 Disliked: Cleanliness, property conditions & facilities, room comfort #### Disapointing Very disappointing. Turned up about 10pm to many lights not functioning properly in the car park. Smooth check in but rooms are very tired and discoloured. Air con does not work. Breakfast very disappointing too. ##### Adam Stayed 1 night in Oct 2024 ### 4/10 Poor #### Verified traveller 28 Oct 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Extremely dated property and style of management. ##### Verified traveller Stayed 3 nights in Oct 2024 ### 8/10 Good #### Paul 25 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel itself was good. While it is a bit dated, we got two rooms that were adjoining. The temperature was not great. The breakfast was over priced for what we got. ##### Paul Stayed 1 night in Oct 2024 ### 6/10 Okay #### Russell 22 Oct 2024 Liked: Staff & service Unusual place, but decent for being a budget hotel. Food quality for dinner was surprisingly good, buffet breakfast food quality was low, but if you don't mind about lower quality and are more interested in a large breakfast then you will be happy. For me, the bedroom temperature was set far to high. ##### Russell Stayed 1 night in Oct 2024 ### 8/10 Good #### Alison 20 Oct 2024 Liked: Amenities Staff were lovely, room was clean. Clean comfortable bed and hot shower in clean bathroom. What more do you need. ##### Alison Stayed 1 night in Oct 2024 ### 8/10 Good #### RICHARD 16 Oct 2024 Liked: Cleanliness, property conditions & facilities Very good value. ##### RICHARD Stayed 1 night in Oct 2024 ### 4/10 Poor #### Warren 11 Oct 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Felt like the setting of a budget slasher movie, well past its best indefinite need of a facelift. Had shining vibes. ##### Warren Stayed 1 night in Oct 2024 ### 4/10 Poor #### Jason 10 Oct 2024 Disliked: Staff & service #### Incorrect room issued We were.checked into the wrong room. Reception were rude ##### Jason Stayed 1 night in Oct 2024 ### 10/10 Excellent #### ian 6 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is in a nice setting and area ##### ian Stayed 1 night in Oct 2024 ### 6/10 Okay #### Verified traveller 6 Oct 2024 Disliked: Cleanliness, property conditions & facilities, room comfort #### Long way to go Hotel! Flooded car park but nothing new for this hotel even when it was the Hilton.. Many years of this. New reception area, clean and inviting but after leaving there the best way of describing the hotel is run-down and shoddy, which needs lots of work carried out quickly in the stairways (distinct smell of damp), hallways and rooms. The room we had looked like there had been a flood in the bathroom with the bath panel curling up, the door splitting and peeling, the shower is about 20 years old, random brackets left on the wall which I guess were old towel rails but who knows? The room felt old and well used (mind you this hotel was used as an immigration refugee hotel until recently!) Getting a taxi from the hotel and back was a nightmare because firms did not know it had open its doors to the public again instead of temporary housing for other people! When taxi were sourced, the reputation of the hotel was lower than a snakes belly because of the people that were there! Not a good start in anyway for the hotel and if they don't announcing they are open as a normal hotel again with paying customers this will not be open for long. A lot of work to be done with the local companies i.e. taxi companied etc and loads of work internally urgently required to make it a place you want to stay at or even recommend. ![](https://a.travel-assets.com/ugc/hotel-reviews/C55CD56921DF67AA56A161D25F23EBC428AD14971728230435225.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2718FBADD848D43E3561EAAD4778643C546BC55B1728230434907.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/D6E1F2AB963C263040676D1CF098E0741D76E04A1728230434814.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/AA657F13EA9DBE8944EC2EFB79E0E29D374946CD1728230435797.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Sep 2024 ### 2/10 Terrible #### Nicolle 29 Sept 2024 Disliked: Amenities Our room was an executive room so we expected it to be nice! We were above a pub, which played loud banging music until gone midnight, I’ve been in quieter nightclubs! The worse part was they started the music again at 6.30am!! No one wants to be woken up to people blaring out sweet Caroline at 6.30 on a Sunday morning! Totally disrespectful ##### Nicolle Stayed 1 night in Sep 2024 ### 8/10 Good #### Jade 23 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was clean and smart, the dining options were excellent and the food absolutely delicious. Staff were friendly. The room was clean and well equipped. Bathroom also nice and clean. The bed was a little uncomfortable but not terribly so. Unfortunately it was a very warm September weekend. The first night the room was unbearably got even with the window open as the air con wasn't working and the heating was on. We reported this to reception and asked if there was at least a fan. Unfortunately this wasn't provided and the AC wasn't fixed, we were told it was out on the entire side of the hotel our room was on, they had at least turned the heating off but it was still unpleasant warm even with having left the windows open. This did mean we didn't sleep at all well especially as the noise was excessive from parties and people coming and going from the hotel. The TV also wasn't tuned in so we couldn't even watch TV to pass the night and even though it was a smart TV it wasn't connected to the internet so we couldn't even cast to the TV from our devices. Hopefully the renovation work they are doing will fix these issues soon. ##### Jade Stayed 2 nights in Sep 2024 ### 2/10 Terrible #### Vicky 22 Sept 2024 Disliked: Cleanliness, amenities, property conditions & facilities The worst place I have ever stayed, dirty, disgusting, smelly. Marks on carpets and broken drawers. Skylight window so dirty couldn’t see through it. ##### Vicky Stayed 2 nights in Sep 2024 ### 8/10 Good #### Jessica 21 Sept 2024 Liked: Staff & service #### Attentive staff, few small improvements needed Very helpful and accomodating reception team. Corridors and door to room looked rundown and not inkeeping with the interoior standard of the rooms and lobby area, which were modern and attractive. Cleanliness standard good but bedding could have smelt fresher, mattress was also quite firm. AC not very effective, could only open the window slightly so room was quite warm. ##### Jessica Stayed 1 night in Sep 2024 ## Expedia's Latest Trends ### Hotels > [The Coppid Beech Hotel](https://www.expedia.co.uk/Bracknell-Hotels-The-Coppid-Beech-Hotel.h3809.Hotel-Information) > > [Carden Park](https://www.expedia.co.uk/Chester-Hotels-Carden-Park.h190780.Hotel-Information) > > [Hampton by Hilton London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Hampton-By-Hilton-London-Gatwick-Airport.h7234788.Hotel-Information) > > [Hampton by Hilton London Stansted Airport](https://www.expedia.co.uk/Stansted-Hotels-Hampton-By-Hilton-London-Stansted-Airport.h18464320.Hotel-Information) > > [Stratford Manor Hotel](https://www.expedia.co.uk/Stratford-Upon-Avon-Hotels-Stratford-Manor.h27936.Hotel-Information) > > [Ashford International Hotel & Spa](https://www.expedia.co.uk/Ashford-Hotels-Ashford-International-Hotel.h527123.Hotel-Information) > > [Retallack Resort](https://www.expedia.co.uk/St-Columb-Major-Hotels-Retallack-Resort.h4537229.Hotel-Information) > > [Bloc Hotel London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Bloc-Hotel-London-Gatwick-Airport.h6594190.Hotel-Information) > > [Sand Bay Holiday Village](https://www.expedia.co.uk/Weston-Super-Mare-Hotels-Sand-Bay-Holiday-Village.h11443695.Hotel-Information) > > [St Michael's Resort](https://www.expedia.co.uk/Falmouth-Hotels-St-Michaels-Resort.h2951426.Hotel-Information) > > [Crowne Plaza Stratford Upon Avon by IHG](https://www.expedia.co.uk/Stratford-Upon-Avon-Hotels-Crowne-Plaza-Stratford-Upon-Avon.h11307.Hotel-Information) > > [Hilton London Gatwick Airport](https://www.expedia.co.uk/Gatwick-Hotels-Hilton-London-Gatwick-Airport.h20753.Hotel-Information) > > [Norbreck Castle Hotel](https://www.expedia.co.uk/Blackpool-Hotels-Norbreck-Castle-Hotel.h6377.Hotel-Information) > > [Eastwell Manor, Champneys Hotel & Spa](https://www.expedia.co.uk/Ashford-Hotels-Eastwell-Manor.h905662.Hotel-Information) > > [Camelot Castle Hotel](https://www.expedia.co.uk/Tintagel-Hotels-Camelot-Castle-Hotel.h8083111.Hotel-Information) > > [Hollins Hall Hotel, Golf & Country Club](https://www.expedia.co.uk/Shipley-Hotels-Hollins-Hall-Hotel.h63744.Hotel-Information) > > [Chesford Grange Hotel](https://www.expedia.co.uk/Kenilworth-Hotels-Chesford-Grange.h920291.Hotel-Information) > > [Grand Burstin Hotel Folkestone](https://www.expedia.co.uk/Folkestone-Hotels-Grand-Burstin-Hotel-Folkestone.h1201483.Hotel-Information) > > [The Mill Hotel & Spa](https://www.expedia.co.uk/Chester-Hotels-The-Mill-Hotel-Spa.h1695656.Hotel-Information) > > [Village Hotel Manchester Ashton](https://www.expedia.co.uk/Ashton-Under-Lyne-Hotels-Village-Hotel-Manchester-Ashton.h1848975.Hotel-Information) > > [The Winchester Hotel & Spa](https://www.expedia.co.uk/Winchester-Hotels-The-Winchester-Hotel-Spa.h26080.Hotel-Information) > > [Hilton at St George's Park, Burton Upon Trent](https://www.expedia.co.uk/Burton-On-Trent-Hotels-Hilton-At-St-Georges-Park.h5094740.Hotel-Information) > > [Radisson Blu Hotel Manchester, Airport](https://www.expedia.co.uk/Manchester-Hotels-Radisson-Blu-Hotel-Manchester.h120016.Hotel-Information) > > [The Spa Hotel](https://www.expedia.co.uk/Royal-Tunbridge-Wells-Hotels-The-Spa-Hotel.h8849.Hotel-Information) > > [Hythe Imperial Hotel Spa & Golf](https://www.expedia.co.uk/Hythe-Hotels-Hythe-Imperial-Hotel-Spa-Golf.h9108.Hotel-Information) > > [The Rutland Arms Hotel, Bakewell, Derbyshire](https://www.expedia.co.uk/Bakewell-Hotels-The-Rutland-Arms-Hotel.h792056.Hotel-Information) > > [Harbour Beach Club & Hotel](https://www.expedia.co.uk/Salcombe-Hotels-Harbour-Beach-Club-Hotel-Spa.h2261933.Hotel-Information) > > [Fistral Beach Hotel and Spa - Adults Only](https://www.expedia.co.uk/Newquay-Hotels-Fistral-Beach-Hotel-And-Spa-Adults-Only.h1895493.Hotel-Information) > > [Worcester Whitehouse](https://www.expedia.co.uk/Worcester-Hotels-Worcester-Whitehouse.h18498.Hotel-Information) > > [Cotswolds Hotel & Spa](https://www.expedia.co.uk/Chipping-Norton-Hotels-Cotswolds-Hotel-Spa.h13106835.Hotel-Information)