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"The fastest most efficient check in process with a lot of amenities…the Hotel and Diner have clearly been designed with experience in mind"

"Hotel is in an excellent location.It is surrounded by restaurants and cafes and it is within an easy 5 min walk of the hippodrome theatre. A decent size secure carpark is across a small, quiet road from the hotel. The room was large and clean. The breakfast was good- plenty of choice and easy to find a table. Staff were pleasant and helpful. It is a large hotel but only has 2 lifts which state they hold 8 but were full with 5 in. It was a very busy weekend as the Bristol half marathon was on the Sunday but only one of the lifts were working so there were always long waits for the lift. We were on the 3rd floor and due to the hotel’s location could hear music and people until after midnight. The noise wasn’t particularly loud but I could see some guests having an issue with it. "

"Great location "

"Strategic and centrally located in city centre, yet it's very quiet. 5 to 10 minutes to intercity bus stop, particularly if you use Flix bus. The bus stop is around the corner. Cardiff is buzzing city, plenty eatery places and cafes. Excellent breakfast at the hotel. Highly recommend it"

"Lovely hotel in a good location. Parking at Charlotte street was easily pre paid online. Rooms were huge with comfortable beds and a great shower and were very quiet. Would have liked bottled water in addition to the teas and coffees supplied but it’s a minor point. Pool was fab, we had it all to ourselves! Good breakfast with a cold self serve buffet then an excellent choice of hot food to order along with cappuccinos, lattes etc. Staff were very welcoming and friendly. Would definitely visit again."

"Staff was very friendly. The outside area and the grounds of the hotel are very nice. The inside however is dated, and cleanliness is below average. "

"Breakfast was amazing, and the rooms were perfect! "

"Great stay"

"Wonderful!! Great location."