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"On April 24 I attempted to cancel this reservation for May 1 - 3, realizing I was a few hours after the "deadline." I tried to cancel with the hotel but they said I would have to cancel with you. On that day I texted/messaged you on this site and never received a response. I now see I was charged $508.52 on my credit card, presumably for two nights. I want recourse, and mostly first A RESPONSE from you. What are the components of that charge of $508.52. I have used Expedia for many trips and hotel stays for years. I will use you again if I get some satisfaction in response to this message!!!"

"Room was dirty and staff walked in without knocking."

"The room was set up awful. To watch tv in bed you had to turn your head sideways making for a long lasting neck pain. No ice in two nearby ice machines. Restaurant morning pastry basket has only one type of pastry. 2 coffees and cinnamon roll=$19!"

"Everything about Heritage house is simply amazing!! The staff and breakfast are so worth it."

"An expedited check in and luggage delivery to the premium 2 bed condo was appreciated. Everything was very nice and we will return! One comment was that we wouls have enjoyed a smart TV for streaming. Other than that, everything was wonderful!"

"The property is a great location and the staff were super nice and helpful at all times. The rooms were very big and quite clean. We would certainly stay there again!!"

"Pros - Beautiful decor/architecture. Convenient walking distance to shops, restaurants and transportation in the historic downtown Railroad district. Very helpful staff. Restaurant/bar conveniently located on site. Free WiFi. Available parking. Cons - Large homeless population in vicinity. Restaurant not affiliated with hotel so no room service availability and closes early. Slow/weak Wifi. Parking is offsite about half a block away and not totally secure. Depending on how you book your reservation, you may have to pay an additional $15.00 per night for parking or you can chance finding a spot on the street for free. Somewhat busy intersection so be prepared for street traffic noise which subsides later in the evening. Overall, Cons aside, we had a nice stay."

"Great property. Great value. Peppers is amazing."

"Food at breakfast was little bland… great service and quality of food ingredients… top notch "