Front of property

Reviews of Country Inn & Suites by Radisson, Wilmington, NC

3 out of 5
Country Inn & Suites by Radisson, Wilmington, NC
4706 New Centre Drive, Wilmington, NC

Reviews

6.8
Rating 10 - Excellent. 280 out of 1003 reviews" "
Rating 8 - Good. 260 out of 1003 reviews" "
Rating 6 - Okay. 158 out of 1003 reviews" "
Rating 4 - Poor. 148 out of 1003 reviews" "
Rating 2 - Terrible. 157 out of 1003 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Christophe

N/a
Stayed 1 night in May 2024

4/10 Poor

tim

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Too many things wrong with the room, too tired to switch. Told front desk
Stayed 1 night in May 2024
Response from Manager on 24 May 2024
Hello tim,We apologize for your less than satisfactory experience; your feedback will be shared for improvement. Thank you for bringing this to our attention.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Ana,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 Poor

William, Mooresville

Travelled with partner
Disliked: Cleanliness, amenities
The pool was not open for the weekend and there was nothing noted on the website that it would be closed. The tiles in the bathroom were loose. Saturday night my A/C went out and no one could fix it. Also on Friday I reported the carpet by the A/C was wet and maintenance was supposed to come on Saturday and look at it, and this did not happen and the day crew knew nothing about it.
Response from Manager on 22 May 2024
Hello William, We apologize for the inconveniences you experienced during your stay. We recommend guests to check with reception for any last-minute changes to facilities. Your feedback regarding the maintenance issues has been noted for improvement. Thank you for bringing these matters to our attention.

4/10 Poor

Stephen

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The outer building and lobby very nice and kept up. Front desk staff very friendly and helpful. The actual room that we were assigned was not good. There was mold around the bath tub and also mold on the carpet just outside of the bathroom which we reported to the front desk, the front desk said they would report it to safety. If I had noticed the night when we checked in, I would have requested a new room. Housekeeping knocked on door for service the next morning and we ask they come back in about 20mins as we were getting dress, the rule which we were never told when the housekeeper knocked was that we had one chance, upon leaving the room we noticed a card was stuck in our door stating housekeeper had been there, we spoke with the HKing supervisor who was training a new staff member on the floor and asked that our room be cleaned and new towels brought to room, we also stopped at the front desk to ask that our room be cleaned as well, when we returned the room was still the way we left it cleaning did not happened. We had to go to the lobby to retrieve clean towels,which was not an issue. On the second day of our stay the room was not cleaned, they stated it was not our day. We needed clean towels again, went to the front desk, this time in order to get clean towels the gentleman gave me a bag and total me I had to returned the used towels in order to get clean towels, this really burned me or got my goat.
Stayed 3 nights in May 2024
Response from Manager on 21 May 2024
Hello Stephen, We are delighted to hear that you found our lobby and front desk staff to be pleasant during your recent stay. We appreciate you bringing the cleanliness concerns to our attention, and we assure you that your feedback will be shared with the appropriate team members for their awareness. If any future issues arise, we recommend reaching out to our management team directly for further assistance. Thank you for choosing to stay with us.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was closed,!
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello John,We apologize for any inconvenience this may have caused during your stay at our hotel. For future visits, please check our website or contact us directly for the most up-to-date information on our amenities availability. Thank you for bringing this to our attention.

10/10 Excellent

Jalisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great
Stayed 3 nights in May 2024
Response from Manager on 22 May 2024
Hello Jalisa,We're delighted to hear that you had a great stay with us! Your positive feedback is truly appreciated. If you have any further comments or suggestions, please feel free to reach out to us directly.

2/10 Terrible

Amber

Business traveller, Travelled with partner
Disliked: Amenities
Rooms smelled old & musty. Faucet in bathroom constantly dripped. Key reader didn’t work & we had to be escorted to our room and let inside each time we left the room. Seriously one of the worst hotels I’ve ever stayed in.
Stayed 4 nights in May 2024
Response from Manager on 17 May 2024
Hello Amber, We apologize for the inconveniences you experienced during your stay. Your feedback is valuable in helping us improve our services. Our team is constantly working to address any maintenance issues that may arise. Should you have any further concerns, please don't hesitate to reach out to our management team for further assistance.

10/10 Excellent

Edwin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay there.
Stayed 2 nights in May 2024
Response from Manager on 17 May 2024
Hello Edwin,We are thrilled to hear that you had a pleasant stay with us! Thank you for taking the time to share your positive feedback. If there is anything else we can do to enhance your future experience, please do not hesitate to reach out to us.

10/10 Excellent

Z

Liked: Cleanliness, staff & service, property conditions & facilities
Good place according to the price
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Z,We appreciate your feedback and are glad you found value in your stay. Our team strives to offer a comfortable experience for all our guests. Should you have any further comments or suggestions, please feel free to reach out to our management team.

4/10 Poor

Robyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is in a dirty area of town and our room was full of cockroaches! The property has been contacted and has not followed up nor have recognized the complaint submitted about this. If there are roaches in the rooms imagine what the kitchen is like hence the reason we did NOT partake in the free breakfast that came with the room!
Stayed 2 nights in May 2024
Response from Manager on 22 May 2024
Hello Robyn, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Okay

Crystal

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a good clean & update. Laminate flooring peeling up all over.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Crystal, Thank you for sharing your feedback with us. We appreciate your comments and will share them with our management team for their review. We strive to provide a comfortable stay for all our guests and hope to welcome you back in the future.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good to stay here
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Christian,We appreciate you choosing our hotel for your stay. If you have any more feedback or suggestions to share, please feel free to reach out to our management team directly. Thank you for your review and we hope to welcome you back in the future.

10/10 Excellent

Stephfan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Candy & cookies!! Coffee all day
Stayed 3 nights in May 2024
Response from Manager on 7 May 2024
Hello Stephfan,We appreciate your feedback and are delighted to hear you enjoyed the candy, cookies, and all-day coffee during your stay. It's great to know that these amenities added to your experience. If you have any more comments or suggestions, feel free to reach out to us.

4/10 Poor

Lynette

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pool was out of service. I picked this hotel from the pics I saw of the pool. We drove 13 hours from Michigan for an appointment we had in Wilmington. We just wanted to relax in the pool for the afternoon. Our appointment was for the next morning. The air conditioning unit sounded like a siren all night. We didn’t get much sleep. It was a disappointing stay.
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Lynette, We apologize for the inconvenience you experienced with the pool and the air conditioning unit during your stay. We understand the importance of these amenities for our guests' comfort. Your feedback is valuable to us for improving our services. We recommend contacting the management directly to address any concerns you may have for your future visits.

10/10 Excellent

Karina

Rooms
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Karina,We appreciate your feedback on the rooms, as it helps us improve. For any further details or concerns regarding your stay, please feel free to reach out to our management team. We value your input and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Luther

Stayed 1 night in Apr 2024
Response from Manager on 21 May 2024
Hello Luther, We're sorry to hear you didn't have a pleasant experience during your stay. Please feel free to reach out to us directly with any specific feedback you would like to share. We value your input and would like the opportunity to address any concerns you may have had.

6/10 Okay

Colleen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No housekeeping, pool was closed, breakfast was at 7am and it was grab and go. All of these things were sent in an email after the room was booked and after any type of refund could be issued. These things should be advised beforehand.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Colleen,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will use it to improve our communication processes for future guests. We recommend contacting our management team directly to address any concerns regarding your stay. Thank you for sharing your comments with us.

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service
Nice room but the property could use lawn maintenance and garbage cleanup
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello George, Thank you for sharing your feedback with us. We appreciate your kind words about the room and will certainly address the areas of concern you mentioned to enhance the overall guest experience. We strive to provide a comfortable environment for all our guests and will continue to work on improving our facilities.

8/10 Good

russell

Stayed 2 nights in Apr 2024
Response from Manager on 21 May 2024
Hello russell, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 Okay

Dakota

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on 30 Apr 2024
Hello Dakota,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend… great staff and property Excellent room air conditioning and hot water temperature was perfect 👍
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Alan,We are delighted to hear that you had a positive experience with our staff and property. It's wonderful to know that you found the room air conditioning satisfactory and enjoyed the perfect hot water temperature during your stay. We appreciate your recommendation and hope to welcome you back in the future.

8/10 Good

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 28 Apr 2024
Hello Lillian,We are thrilled to hear you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon!

4/10 Poor

Elisha

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this because they had an indoor pool. It was out of service as was everything from every vending machine to my room phone. I won't be back.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Elisha, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us and will be shared with our team for improvement. Should you have any further concerns, please reach out to our management directly for assistance.

10/10 Excellent

derwin

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello derwin,We are delighted to hear that you had an excellent stay with us. We look forward to welcoming you back in the future for another wonderful experience!

4/10 Poor

Teresa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room itself was okay, a bit tight for a *handicap accessible" room, except the beds were not that comfortable. It was the shower/bathroom. There was no place to put anything, the entire floor was flooded and then so slick. I didn’t request a handicap room, but they are usually fine. If I had a wheelchair it would have been really hard to maneuver the space. The bathroom was very uncomfortable. No place for anything, the floor flooded all the way to the sink and toilet. The floor was super slick, I mean when it floods that far out and then finally drains there was a soap line. Literally had to line the floor with towels not to fall. The pool was closed for maintenance, which was fine but the smell in the lobby (scent the spayed to cover up) was a bad choice. Also the pictures online are deceiving, there was no sitting area in the "room suite".
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Teresa, We appreciate your feedback regarding your stay. We regret to hear about your experience with the bathroom and bed comfort. It is essential to us that all our guests feel comfortable during their stay. Your comments will be shared with our team to ensure we continually improve our services. We encourage guests to reach out to our management team directly for further assistance or feedback.

10/10 Excellent

Orquedia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was well maintained and spacious. Front desk agent was really welcoming and friendly. Housekeeping did a great job with clealiness. Enjoyed my stay.
Stayed 2 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello Orquedia,We are thrilled to hear that you had a pleasant stay with us! Our team takes pride in providing exceptional service and maintaining clean, comfortable accommodations for all our guests. Your kind words will be shared with the staff as they will be delighted to know their efforts are appreciated. Thank you for choosing our hotel for your stay.

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities
The microwave in our room did not work
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Danielle, We regret to hear about the inconvenience you experienced with the microwave in your room. Your feedback is valuable, and we will address this matter with our maintenance team promptly. Please reach out to our management for further assistance. Thank you for bringing this to our attention.

6/10 Okay

Sarika, Glen Allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except for guests running in the hallway around midnight few times and tv running too loud. Didn’t get to sleep at all from the disturbance.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Sarika,We apologize for the inconvenience you experienced during your stay. We strive to provide a peaceful environment for all our guests and will address this matter with our team to prevent such disturbances in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more restful stay.

2/10 Terrible

Cheryl

Disliked: Staff & service
Refused to honor reservation, stated manager refused local guests for any reason. Charge was supposed to have been refunded, but as of 3/28 has not. As of 4/4, still has not been refunded
Stayed 3 nights in Mar 2024
Response from Manager on 7 Apr 2024
Hello Cheryl,We apologize for any inconvenience. Please reach out to our management team directly to address the concerns with your reservation and refund status. They will assist you accordingly.

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was accessible to restaurants & shopping. Was a little disappointed the indoor pool wasn’t open.
Stayed 2 nights in Apr 2024
Response from Manager on 5 Apr 2024
Hello Kelly, We appreciate your feedback on our convenient location. Please note that it's always a good idea to check for any amenity limitations in advance for your next visit. Thank you for choosing to stay with us.

2/10 Terrible

Jessica

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was given a room that had not been cleaned. On entering my room I found 3 bathroom towels on a wet bathroom floor. The toilet had cigarette ashes in it and upon using I found that it did not flush. The front desk did offer to switch rooms but I needed to quickly change for a dinner and could not wait for a room to be ready. I was in my room maybe 30 mins and once I left I did not return. It was extremely disappointing that I was placed in a room that had not been cleaned.
Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Hello Jessica, We apologize for the disappointment you experienced during your stay. Your feedback has been noted and will be shared with our housekeeping team to ensure this does not happen again in the future. We appreciate your understanding in this matter and hope to have the opportunity to provide you with a more pleasant stay in the future.

8/10 Good

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities
We stayed in a suite. It was a large room, which was perfect for us. There were quite a few things that needed attention. The cabinet that housed the mini fridge and microwave was in need of some repair. The door to the cabinet would not close at all. There was very obvious water damage under the fridge, like perhaps it had leaked. The cabinet was warped and missing pieces. The bathtub dripped water nonstop. Lastly, and I understand this isn’t necessarily the hotels fault, but the people above us were very loud both nights. Sounded like they were running and jumping on and off the beds.
Stayed 2 nights in Mar 2024
Response from Manager on 3 Apr 2024
Hello Heather, Thank you for sharing your feedback with us. We appreciate your compliments on the room size. We will address the maintenance concerns you mentioned, ensuring the room is up to our standards. Your comments regarding noise levels have been noted for future improvements. We hope you will consider staying with us again for a more enjoyable experience.

10/10 Excellent

Ross

Stayed 1 night in Mar 2024
Response from Manager on 20 Apr 2024
Hello Ross,We appreciate you taking the time to rate your experience with us! If you would like to share more about your stay, please don't hesitate to reach out. We look forward to welcoming you back soon!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Actually be best have I've had since using Expedia. The late nite clerk and early morning clerks made it truly feel like home.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Donna,We are delighted to hear that you thoroughly enjoyed your stay with us! Our team always strives to provide exceptional service to make our guests feel at home. Your kind words are greatly appreciated, and we hope to welcome you back in the future for another wonderful experience.

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff/ employees
Stayed 3 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Natalie,We appreciate your kind words about our dedicated team members. Providing exceptional service is always our top priority to ensure a memorable stay for our guests. Your recognition motivates us to continue delivering top-notch hospitality to all our visitors. Thank you for acknowledging our hardworking staff's efforts – we hope to welcome you back soon!

8/10 Good

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was awesome and area was clean. Ac wasn't that bad
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Harry,We're delighted you enjoyed our excellent service and found the hotel to be clean. Your feedback on the AC is duly noted for future improvements. Thank you for choosing to stay with us.

4/10 Poor

sri

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around the hotel is good The hotel cleanliness is terrible.
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello sri, We appreciate your positive feedback on the hotel's location. We apologize for any inconvenience caused by the cleanliness issues experienced during your stay. For any further assistance or feedback, please feel free to contact our management team directly.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Thomas,We appreciate your positive feedback and are delighted you enjoyed your stay with us. If you have any further comments or suggestions, please reach out to us. Thank you for choosing our hotel for your visit.

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service
Property was nice. I do believe renovations are occurring. The indoor pool was closed, a little disappointed. Wished the bathroom outlets worked. Overall my stay was good.
Stayed 2 nights in Mar 2024
Response from Manager on 5 Mar 2024
Hello Melissa, We appreciate your feedback on our property and are glad to hear you enjoyed your stay overall. Renovations are indeed underway to enhance our guest experience. We apologize for any inconvenience caused by the indoor pool closure and issues with the bathroom outlets. Your comments will be shared with the team for review. Thank you for taking the time to share your experience with us.

10/10 Excellent

Derrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the layout of the hotel and how quiet it was
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Derrick,We appreciate your positive feedback on the hotel's layout and peaceful atmosphere. Your satisfaction is important to us, and we are pleased to hear that you enjoyed your stay with us. Should you have any future feedback or require assistance, please do not hesitate to reach out to us.

10/10 Excellent

Edwin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Thank you
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Edwin,We are delighted to hear that you had a pleasant experience during your stay with us. If you have any further feedback or suggestions for us, please feel free to reach out. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were comfortable, good location.
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Brenda,We are delighted to hear that you found our beds comfortable and enjoyed our convenient location. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay.

10/10 Excellent

Dana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good carpet was fifty but over all the staff Great the location Great! Would stay again
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Dana,We are delighted to hear that you found our staff and location to your liking. We appreciate your feedback on the carpet and look forward to welcoming you back on your next visit.

10/10 Excellent

Yazmin

Liked: Cleanliness, staff & service
.
Stayed 4 nights in Feb 2024
Response from Manager on 15 Feb 2024
Hello Yazmin,Your five-star rating is greatly appreciated. Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.

2/10 Terrible

Curtis, Winston Salem

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was at this property on December 29 2023 and they had known hot water issues (no hot water) and at reserveration or check in this information was not given. The next morning when my daughter and I tried to take showers is when we found out. Go to front desk and they tell me it has been a know hot water issue for over a week and at check in they should have told me and gave me a number to call and the manager name. They are refusing to refusing to compensate or refund for the inconvenience. Expedia has done nothing to help and they also gave no notification of this known issue at this property.
Stayed 1 night in Dec 2023
Response from Manager on 20 Jan 2024
Hello Curtis, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the hot water issue. While we strive to provide a seamless experience for our guests, occasional maintenance issues can arise unexpectedly. We understand the frustration this may have caused, and we encourage guests to reach out to our management team directly to address any concerns during their stay. Please note that we are unable to discuss compensation or refunds through this platform. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 Good

Kaushik

Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello Kaushik,We are thrilled to hear that you enjoyed your stay at our hotel. We appreciate your support and hope to welcome you back again soon.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Choose a different hotel
First and foremost.....I should have read the reviews. Please need the warnings that this hotel is in disrepair. We decided to leave a day early due to the conditions of the property but were denied a refund for the last night due to it being after checkout time. That didn't matter in the long run, we were ready to go. I've tried to attach some photos of the condition of our room however the photo upload button will not work on here. Our hot water barely worked....the thermostat was in the first part of the room so it didn't adequately gauge the temperature for the second part. The windows had been replaced at some point and had a large crack in the top part which let in all parking lot sound and cold air. There are diffusers and air fresheners all over the hotel. Mold and dust around air vents. And to top it all off our door didn't lock at all. Please choose a different place.
Stayed 3 nights in Dec 2023
Response from Manager on 21 Dec 2023
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. While we understand your concerns, we regret to inform you that we are unable to facilitate refunds for stays that are completed without any reported issues during the duration of the reservation. We take your comments seriously and will address the maintenance and cleanliness matters you've raised with our team to ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty. Stains on carpets. Doors don’t close properly. Very musty smell
Stayed 4 nights in Dec 2023
Response from Manager on 11 Dec 2023
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take the cleanliness of our hotel seriously and will address your concerns with our housekeeping team. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future.

2/10 Terrible

Amanda

Disliked: Property conditions & facilities
Disappointed
We stayed at this hotel specifically for the amenities of having an indoor pool and hot tub only to arrive and find out after check in that the hotels pool and hot tub were CLOSED. This was not updated anywhere online or even told to us at check in. If I would have known this information, I would have stayed somewhere else.
Stayed 1 night in Dec 2023
Response from Manager on 6 Dec 2023
Hello Amanda, Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the closure of our pool and hot tub. We understand the importance of having these amenities available and we apologize for any miscommunication regarding their closure. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future.