This hotel was just okay. Room was fairly clean, aside from the hairs on the sheet of the fold out couch which is an unpleasant finding upon just arriving. The AC unit in the bedroom of our suite emitted a foul odor and we had to shut it off. Fortunately, it was cool out, but the traffic was rather noisy. We only had 3 bath towels in the bathroom- for 4 people in our suite. When we asked the desk for one more, we were told we could only get clean towels by turning in what we had….an even exchange, sort of speak..and that it would be some time before we could even get those. How could we turn in the ones we needed for showers right then? And, how would that possibly solve our problem of needing an additional bath towel for one of us? It was strange and one of us ended up not showering until we got home bc of it. Not ideal when you’ve been in a lax tournament for two days. The soap/shampoo dispenser in the shower was torn from the wall and empty…when asking for a refill, were told that they’d send someone up later…which never happened. Ended up using bar soap which had not previously even been in our room. Customer service not a top priority. In fact, upon checking in we found out that they charge you a $25 service charge…some kind of security deposit? This was off-putting and says to me that the hotel doesn’t trust it’s clients. The COVID cleanliness signs posted in the lobby are highly questionable based on the service we got. Not returning again.
