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"Great room, lovely people. Will definitely book again"

"Clean room. Nice breakfast of our choices. Staff in restaurant were lovely but the person at the reception who handed the key card to us was not friendly. "

"Room clean and in good order. Breakfast and evening meal very good"

"yes"

"We arrived and our room door was wedged open. The digital door lock did not work and had to be reprogrammed. The bed had a plank under the mattress to hold it up. There was a strong smell of cigarette smoke in the room. There were residents wandering around and could have been in our booked room as it was not secured. The communal area was dirty and the bins were overflowing. If you have a car bigger than a Corsa you will not have enough room in their marked car parking spaces. To top it off there was 2 people at the rear of the building smoking weed. I spoke to someone on the phone to tell them the issues and they were not bothered. I asked for a full refund but this was refused. They show an AA 4* accreditation but this accommodation would be lucky to get a 1*. We did not stay here and booked into a different hotel which was fantastic. AVOID AT ALL COSTS!!"

"We enjoyed our stay. Staff were friendly and efficient. Couldn't fault them. Room was perhaps a little tired, although the bathroom was good and clean. The only issue we had was on the day of checkout some horrendous drilling started above our room before 9am. We intended to stay close to our checkout time of 11am, but had to leave before 9:30am as the noise was so bad. When I spoke to reception, they without any issue took some money off our bill as compensation. Am sure they would have moved us if we were staying longer. Was happy with how this was resolved."

"Brilliant. Clean , comfy and nice breakfast. Awesome location "

"Booked this very last minute as we were booked to stay in the Tennyson round the corner but their front door failed and we could not get access to the property. Stayed here before so knew it would clean and comfortable and safe to come back to after an event in the city and we would not be locked out of the building "

"Reception staff on arrival were excellent, allowing us to book in early. The room was very good; spacious and clean with everything working. After the crematorium service for our friend, the wake was held at BH. There were a lot of people at the wake but the BH staff looked after everyone very well and the food was wonderful. We stayed for a meal with 3 friends in the restaurant and this meal was superb. Delicious food and excellent service. Overall, an absolutely wonderful one evening stay. As close friends of the City of Lincoln Freemen's Guild we are always delighted to use Bentley Hotel and staying overnight for for 2 or 3 days at the BH is a real treat."