Ratings based on 192 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Austin, TX

Nice hotel, reservation challenges

Posted 02-Aug-2016
Pros: Clean. BEd was comfortable. Easy to get to activities regarding family funeral gathering.
Cons: See the experience write up above. Don't promise what you can't deliver.
Location: Central to Old Town Wichita. Plenty of places to eat in the area.
I am in a wheelchair. Requested the handicap accessible accommodations when reserved and again when I confirmed. When we arrived, the room was ok, but the bathroom was not manageable. the toilet was not at necessary height and there were no grab bars. I had to go down 3 floors to use a handicap accessible bathroom, and showering was not an option.There was a tub, but I had stated not capable of stepping over a tub side. I requested 3 separate occasions for different accommodations. None available. Van accessible parking was non existent. I had to have someone else park the van after I disembarked.
Comment from Hotel Management
27-Aug-2016 by Michael, Hotel Management
Dear Traveler, We sincerely apologize for any inconvenience you may have faced while visiting our hotel. We thank you for being a loyal guest and we do take your feedback very seriously. I understand that you have been in contact with our General Manager and I trust he will provide the necessary help moving forward. We hope you will give us another chance to show you again just how wonderful and relaxing a stay with us can be. Sincerely, Michael -- GSM
5out of 5
by A verified traveller from new jersey

Value for the money

Posted 07-Jun-2016
The hotel is situated at the heart of Wichita. Very nice and clean and I would highly recommend it to my friend
Comment from Hotel Management
08-Jun-2016 by Michael, Hotel Management
Dear Phyllis, Thank you for being our guest at the Wichita Courtyard Old Town. We love hearing that you enjoyed our nice and clean hotel. We hope to see you again in the future as our guest. Thank you, Michael--Customer Service Manager
5out of 5
by A verified traveller

Huge room!

Posted 23-May-2016 on Hotels
Lobby appeared new and clean. Although we did not spend much time in our room, we were all surprised and pleased with how spacious it was! Made up for being in the basement. Hotel was the perfect location to crash after a night out in old town.
Comment from Hotel Management
by Michael, Hotel Management
Dear Traveler, Thank you for your Five Star review. I am delighted that you enjoyed your stay, our spacious rooms, and our newly renovated lobby. Thank you again for your recommendation and for taking the time to let us know about your stay. We hope to welcome you back to the Wichita Courtyard Old Town soon. With best wishes, Michael--CSM
4out of 5
by A verified traveller from colorado springs, co

Great location, lovely rooms

Posted 22-May-2016 on Orbitz
My only quibble is that I reserved a room with two queen beds well in advance, called ahead to alert of a later check in (not past 9pm), but I ended up with a room with a single king. The hotel was fully booked, so we couldn't move rooms, but they gave us a rollaway (that we had to set up ourselves). Less than ideal, but they moved us the next day.
Comment from Hotel Management
01-Jun-2016 by Michael, Hotel Management
Dear Ann, Dear Jonathan, Thank you for sharing your comments. I apologize that we were not able to provide you with a guestroom that had double beds. We do our best to provide our guests with the room they requested but, as listed on the website, we are not able to guarantee that guests will get their preference. I am glad you enjoyed our location and lovely rooms. Thank you again for your review. Safe Travels, Michael
4out of 5
by Robert

Posted 21-May-2016 on Hotels
Comment from Hotel Management
by Michael, Hotel Management
Dear Robert, Thank you for your 4 Star Review! Please join us again, we promise to take extra special care of you and hopefully earn that coveted fifth star. Safe Travels, Michael--Guest Relations Manager
4out of 5
by A verified traveller from M

Clean, quiet & comfortable.

Posted 15-May-2016
We had a corner room with an atrium view. It was so quiet and the bed was so comfortable. We slept great!
Comment from Hotel Management
23-May-2016 by Michael, Hotel Management
Dear Kate, Thank you very much taking time to write such a nice review. We are thrilled that you had an enjoyable stay. We look forward to your next stay, we will do our utmost to try and gain that coveted 5th star rating! Safe Travels, Michael Regards,
5out of 5
by Aaron from Prairie View, KS

Posted 15-May-2016 on Hotels
Great location for intrust bank arena. Took in a concert and had a romantic time with the wife of nearly 30 years. Lots of eating, drinking and entertainment options. You really don't need to go many other places unless you need to shop. But then again you can be anywhere in Wichita in 20 minutes from there.
Comment from Hotel Management
by Michael, Hotel Management
Dear Aaron, Thank you for your Five Star review. I am delighted that you enjoyed your stay and our location. Thank you again for taking the time to let us know about your stay. We hope to welcome you and your wife back to the Wichita Courtyard Old Town. Warmest Regards, Michael--GRM
5out of 5
by Shelly

Posted 10-May-2016 on Hotels
Comment from Hotel Management
23-Jul-2016 by Michael, Hotel Management
Thank you for the 5 Star Review!!
4out of 5
by Michael

Posted 02-May-2016 on Hotels
Comment from Hotel Management
23-Jul-2016 by Michael, Hotel Management
Thank you for the 4 star review. We look forward to welcoming you back in the near future. We will do our utmost to try and gain that coveted 5th star. Safe Travels, Michael--Guest Relations Manager
5out of 5
by A verified traveller

Posted 12-Apr-2016 on Hotels
Comment from Hotel Management
25-Jun-2016 by Michael, Hotel Management
Dear Traveler, Thank you for being our guest and for the 5 star review. We look forward to your future stays with us. Happy Trails, Michael