- Disliked: Staff & service, amenities, property conditions & facilities
Property did not effectively communicate all of the changes they made due to COVID and appeared ill prepared to be reopen to guests. There were no cups, even disposable ones, in rooms, no hair dryer, iron, ironing board etc in the rooms and the TV was not functional and staff acted bothered when items/assistance were requested. Dining staff was overwhelmed by 4 parties (of 2-5 people in total) and food served tasted like it was freezer burned, over seasoned and over cooked. Housekeeping is unwilling to service rooms despite what their pre arrival information says. Front desk staff at our arrival was incredibly rude. We are traveling across the country and have had lovely stays in 13 states. The exception is this property. I would not recommend staying here.