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"Convenient to get to considering it's 5-10 minutes from the airport. The rooms were clean and the AC works. Next trip to Reno, Peppermill here we come!"

"The staff went above and beyond to accommodate our needs with a wheelchair accessible room that was clean and comfortable."

"I booked this hotel because it was mentioned that this is a family friendly property . We were put up in an isolated building far away from the main building .The two rooms we got were on different floors. Next day our keys stopped working , our phones did not work , the building was so outdated that even to enter the room we had to go through an outdated elevator and an open area . There was no one i could talk to when our keys stopped working and there was no way to contact the main building as our room phones were broken(both the rooms) . i called the office through my phone and no one picked up. We had the worst experience and complained to the main office the next day . They then moved us to a new building on the second day of our stay . Why were we put in such a bad building and room when we are paying more than 1300 dollars for our stay . I do not expect hotels.com to randomly assign us bad rooms .It caused so much inconvenience to us as we had 3 kids with us "

"The front desk upon check out was not very accommodating or friendly."

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"Todo muy bonito y muy acogedor, muy buena atención del personal del Front Des , muy buen trato de la señorita que nos atendió en el Front Des . La habitación estaba todo limpio muy bonito. Es mi segunda vez aquí y me gusta mucho venir a este lugar."

"Arcade was closed my kid got disappointed"

"Recently remodeled. Bed was comfortable. Tiny bathroom though. Pool only open seasonally. Would have liked it better if had hot tub, brewed coffee all day, and some sort of included breakfast"

"Nice staff"