Ratings based on 300 Verified Reviews

3.9 out of 5
87% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller

Most uncomfortable, noisy, bathless hotel

Posted 13-Feb-2017
On the drive up I was really looking forward to a bath, there's something about baths. We arrived and made our way to our room... our disabled room. Me and my husband are fully able bodied and In the bathroom, no bath. The cleaning staff were loud and the fellow guests were loud. We both had no sleep on the bed, the pillows were awful, my husband is covered in bites from the bed. Will not be coming back in a hurry
3out of 5
by A verified traveller

worst Holiday Inn express we have stayed in.

Posted 15-Nov-2016 on Hotels
Rooms are very small. We had the sofa bed made up & this almost took over the room. We could net get to the window to open it coupled with the acu not working, made this a very uncomfortable stay. Breakfast was ok but only one person tending it & stuff running out continuously. also had to ask for basics like jam for toast (the brief period bread was available). All that said the staff we pleasant & helpful, but this was overshadowed by all the other faults here
5out of 5
by A verified traveller

Decent Hotel and good value

Posted 08-Nov-2016 on Hotels
Stayed at Jury's Inn for our first night as no vacancies at the Holiday Inn. Paid more than twice the price of the Holiday Inn at Jury's and had to pay £20 extra for breakfasts. Holiday Inn Express far better value for money as the rooms were just as clean, if not cleaner. Would definitely use again.
2out of 5
by A verified traveller

Seemingly ignorant manager

Posted 06-Nov-2016 on Hotels
Alarm went off in opposite room for 20 minutest around midnight I tried to ring to reception to alert them nobody answered I had to get dressed to personally go to reception The young lad was very apologetic apparently it was a disability room alarm His Manager was so off hand I would say ignorant Didn't acknowledge I was there! You don't expect to pay for a nights stay then be woken up and have to get dressed to alert staff of an alarm .I regularly stay in Leeds but would probably give this hotel a miss I did mention my concerns to the morning staff but have heard nothing back
4out of 5
by A verified traveller

Excellence in customer service

Posted 28-Oct-2016 on Hotels
Lovely hotel and the staff were excellent. The only thing I had an issue with is that the food menu did not cater for children. A lot of children attending the convention were staying in the hotel and, as there isn't much choice of restaurants nearby I think it would've been better if families could have had dinner in the hotel.
3out of 5
by A verified traveller

Ear plugs needed

Posted 26-Oct-2016 on Hotels
I was very comfortable. Nice hot water and good beds. Not a quiet hotel .Had the type of door that had to slam to shut them so that could be heard every time someone went in or out of their room. You could hear other people in their rooms talking. Some mould on the bathroom floor tiles and round the edges but clean bedding and no dust. You will need earplugs for this hotel. At the breakfast the hotel ran out of cups so we had to make tea in the small juice glasses. Also ran out of sausages and flavoured yogurts. Some people has to sit on tables with other peoples dirty plates. It seem to be a surprise that they were busy. I would stay again because I have stayed in a lot worse and it was nice and warm
5out of 5
by A verified traveller

This traveller left a rating score only Posted 20-Oct-2016 on Hotels
5out of 5
by A verified traveller

This traveller left a rating score only Posted 12-Oct-2016 on Hotels
5out of 5
by A verified traveller

Posted 11-Oct-2016 on Hotels
Special for thanks to the very helpful receptionist Jenny very helpful and friendly.
3out of 5
Recommended
for Everyone
by A verified traveller

Ideal for conference stay

Posted 24-Sep-2016
Basic, but comfortable for a short business trip. Breakfast was satisfactory.