Search Hotels Near West Town Mall, Knoxville

"Had a weird smell inside the room, bathroom floor was dirty, along with the lamp shade had some kind of nasty looking liquid spilled on it. No hand soap to wash your hands with. Looks amazing on the outside just kinda bad inside. For $140 for a one night stay it was not good. "

"Nice place overall.. would stay again if necessary "

"The pool area was dirty and very run down. The online pictures did not represent the buildings current condition. Also, there was an old pizza crust on the floor in our room when we arrived."

"Great place , clean, and respectful staff!"

"Staff all friendly and polite. Room very clean as was hotel property."

"Continental breakfast"

"Breakfast was pretty good. Juice machine was out of order and replaced with individual juices that were frozen solid. Other options were waffles, oatmeal packets, scrambled "eggs", sausage, and potatoes. Room was clean and decent size and beds were comfortable. Carpet in hallways was old, wrinkled and stained and water in shower did not get hot. "

"When we first came in the lobby smelled nice and even though it was outdated it looked very well maintained and welcoming. While going to our room there was stains on the floor throughout the hallways and the elevator was very dirty. We got to our room and immediately you could smell the mildew like the carpet was wet but it wasn’t wet tot the touch. Then we discovered trash and debris in the bedside table in under the sink in the bathroom. The shower leaked constantly creating a very annoying sound for the duration of our stay, the tub would back up with water and had so many stains in it. When we opened the closet door there were patches and stubs on the wall and a huge while that was cut out exposing pipes l, the ironing board was so dirty and stained up we refused to use it. The beside lamp didn’t work and the person on the other side of our conjoined room kept turning the handle and trying to open the door which was unsettling! We had no towels when we got there, no body wash and the shampoo was broken off the wall and just sitting in the tub. They offered continental breakfast but they way everything else looked, I was terrified to eat there. We brought these issues to the front desk and she portrayed to have an attitude because we had issues with the quality of the establishment. She did offer to change rooms but said that they wouldn’t be much different. We asked for a discount and she said that she couldn’t give any further discount because we booked through Expedia "

"Everything functioned as it should. "