Search Hotels by Premier Inn in West End

"The only thing the hotel has going for it is the location. The bed was uncomfortable, was awake early with a bad back. The TV in the room is the size of a small computer monitor. The ensuite shower drained so slowly I had to cut my shower short because the tray was about to overflow. The tap on the sink required two hands to lift it up. The room was really tired looking. The seemed to be constant queues for the elevators and the room was down a corridor that felt like you had entered the cheap end of the hotel. Check-in and check-out is done at a computer with no human interaction unless you are a member of their executive club, then there were two staff doing nothing. Only reason I stayed was because of the tube strike and I needed to be in walking distance of the office. Never again!"

"We stayed in a renovated room but it was very small with a view of a wall. The air con was noisy, the fridge didn’t work so the complimentary water was warm. The tv had a black shade to the top third obscuring the picture. The shower pressure wasn’t great and varied so it went from hot to cold without changing the temp handle. So had a bath instead which was not comfortable as it was really the size for a small child too snug for an adult, but the soaps etc were also fixed at shower height so you can’t reach them whilst in the bath. There is a hairdryer but no mirror in the room where the plug is to see yourself. The main foyer elevator didn’t work so there was only one elevator to serve the whole hotel and it holds Mac 3 people. There are ongoing renovations happening so don’t expect a lie in despite the 12 noon check out time. Breakfast was just ok but premier inn would be better. Location was great though, the bed was comfy and the bedding nice. I wouldn’t stay more than one night."

"The staff provided 1st class customer service. Though the room was small the service made up for it. Every morning I stopped in the lobby to get a latte by the third day they remembered my order and had it ready my daughter got tea in the morning. They also gave us little cookies and once in awhile they were so nice to remember my daughter liked oranges and gave her one in the morning. The evenings we joined them for the wine and cheese which was fantastic we are not big wine drinkers so we settled for coffee and tea. The night before we left we wanted to have it in the room and one of the staff was so kind to get a tray and they carried it upstairs for me. I can't say enough about this hotel and when I return to London I will definitely stay here again."

"As expected 2 walk from theatre. Staff very helpful checking in as didnt have a reference number"

"Breakfast was good and the team are always welcoming "

"Great location, cool spot"

"Perfect location and good value for the location"

"Great location, solid stay."

"excellent location, great staff, and very good cooking (breakfast and dinner). Room (we did an upgrade) was 10 over 10."