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"Excellent service"

"Pros- the location is fantastic - directly across the central station for train and bus. Nordstan Mall is 100m away. Right in the heart of the city. Can't to much better than this. -The breakfast was simply outstanding - especially the overnight oatmeal topped with turkeyish yogurt, their berry compote and sunflower seeds.. YUM! - The beds were very comfortable, slept well. The room itself was in the older section on the hotel, pleasant enough but not very bright - somber atmosphere. Cons - Our bedroom was poorly lite. One of the ceiling bulb was out. No direct lighting at the desk to write in my journal. The air exchange vent in the shower stall made a constant noise like when the toilet tank is filling up with water. - First time ever staying at a hotel where the guests have to pay to use their swimming pool and sauna. I realize that it's like a spa, and one would expect to pay for services like a massage or any other form of treatment...but for the pool? -Lastly, the Expedia site on which I booked this hotel has two entries - one as laundry and dry cleaning services, the other as having a laundry facility which would indicate that washing and drying machines are available for guests, usually at a cost. This was one of the main reasons why I chooses this hotel, except it doesn't. We had already been traveling for a week, so it would have been nice to have our clothes washed when living out of our backpacks, without having to pay an arm and a leg for laundry services."

" Very good location great amenities"

"While all the staff was great from the start, I was particularly impressed by the kindness and welcoming nature of two: 1- Louise, at the reception desk, helped me from the moment I arrived and was patient and empathetic and 2- Rima, the woman working in the Executive Lounge. She was so attentive and thoughtful from day 1! I take with me great memories of this nice hotel."

"Nice hotel. Location practical. Great views"

"Absolutely everything about the hotel was fantastic"

"We had an incredible nights stay, the room is cosy, in a great location and the breakfast was amazing with massive variety. Really cool vibe in bar and loved getting to use the sauna!"

"Great location perfect"

"on arrival i check in with Ann, amazing service and very friendly, that feeling carried on for the rest of my stay "