2/10 Terrible
Amelia
16 Apr 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are COCKROACHES!!!!!! We got there was given a room, went inside there was cockroach on bathroom floor. We killed it brought it to front desk guy took it not surprised at all. Said I’ll give you new room so sorry. We went into new room cockroaches on the bed, decided we are out. Went back to front desk a lady came out this time we told her she said I’ll refund you. Then said on you booked through third party (Expedia). I would have to call and cancel. I tried to do that got rude representative he said it would cost me $89 to cancel I said that is more then the room and he said go stay at the hotel and hung up. The sight says they don’t charge to cancel lies. So I went back to front desk hoping they would make it right, she got mad at us asked us to look at another room. We looked and it had cockroaches too. Said sorry but no thank you. She was angry said have Expedia call them but we didn’t get answer said to leave message. Told the lady she said she couldn’t do anything. It was horrible experience and I’m pretty sure I paid for this room and can’t stay there and still got charged. So disappointing in both the place and Expedia. I read the review on Expedia they all said clean place. Not true. Overall just upsetting.
Amelia
Stayed 1 night in Apr 2024