I originally booked 1 night through Expedia for Sat 7th July, I then decided to extend to Friday & Saturday. However I could not extend the booking online so had to call to cancel and re-book for 2 nights. Upon arriving after a 4 hour drive I was greeted at the reception by a very unfriendly welcome. I was abruptly told that my booking at not gone through and they had no rooms available for two nights but only one. This is despite me booking through Expedia and had no emails or call to say there was an issue. I was made to feel the victim and seemed to be my fault, no care or conciderstion for me (the customer). I was then told there may be another room available just outside of the main hotel to which I asked to see it. I was taken down a dirt track past old buildings and rubble to a chalet style room which was boiling hot, smelt and looked absolutely nothing like the pictures online. I refused this room and went back to the main hotel. I was then told I could stay in the main hotel for the night but would have to come back to reception in the morning to sort out the second night stay. Just what I needed to waste more time of my break and stress. The next morning this was sorted. The whole hotel looks nothing like the pictures; old decoration, jacuzzi empty, pool area a mess and somewhat abandoned, gardens not maintained, drinks glasses left outside from the night before for hours into the day. Absolute shocking experience and zero level of customer service at this hotel.