"An incredible hotel sorely let down by the cleanliness of our room - staff and facilities fabulous; location fabulous; but can’t overlook this basic malfunction."
"Could be outstanding but the kitchen lets them down. The location, hotel and staff are wonderful but the food is where the shine falls off. Decent menu but most of the food was bland, lacking taste or overly greasy (fish). Breakfast was wrong both mornings (even with simple request), kitchen needs to read the orders properly.. At the two dinners, both night people on tables around us were commenting on their food.. (which is such a shame for a lovely hotel..."
"Step into Room 18 , although signed , is a bit precarious if you are unsteady on your feet . Light switch to bathroom kept falling off . Breakfast , although nice , is overpriced . Location is very convenient for city Centre . "
"Room was clean and decent size for family of 4 however it was extremely hot. Couldn’t sleep first night however next morning we raised this issue and was provided with fans. Saw other guests complaint about same issue so I guess it’s common. Parking was stressful, their carpark was expensive and full so had to quickly drop everything then park at the mall carpark for £7 a day. No cars allowed in front of hotel except for buses. You have to go around to get to the hotel carpark"
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