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"We asked for a walk in shower but they gave us a room for a disabled couple. I am 5ft 3" and struggled with the sink etc. My husband is 5ft 10" and found it impossible due to it's low height. There was knowhere to put anything around the sink! We asked to change rooms but were told they were full for our 3 days there. Not what we expected! Next time we will ask for a shower not over a bath."

"Lovely hotel first time we have stayed but won’t be our last . Lovely room and staff and great amenities eg pool , saunas and gym . Great value for money and will be booking again shortly "

"This hotel is OK. The only thing I would question is the amount of staff at breakfast time. One morning items were not replenished and there was quite a wait for ordered food. This wasn’t the staffs fault they needed at least one more pair of hands"

"Excellent room but only two tea bags."

"We had a great stay at the hotel including the buffet breakfast which was wonderful. Only part that we thought stood out was WiFi which was a limited one, with no option to connect to the TV nor to cast from our mobile devices. Our kid had to make do with whatever TV channels were available.""

"The hotel is very clean and all the staff are helpful and amazing. They are very prompt in responding to requests. On check out, I needed somewhere to keep my luggage as I did a little wander around the town whilst I waited for a lift and they happily kept my luggage in safe storage, The breakfast was excellent and the dining area was good; not crowded. I will give special commendation to Dony and Alicia at reception! ☺️"

"Very nice stay. Staff were all very helpful and the location, right by the station, is excellent."

"Lovely clean room, very spacious. Used the self check in system which worked so well, no complaints overall. "

"Looks grand from the outside and reception, with beautiful grounds. It’s dated. Very dated! We booked the cheapest room so walked a few miles in corridors getting lost in lifts that only go to certain rooms and then a stairwell that was really smelly. We had drinks in the bar, asked for coke was given Pepsi without being asked if I was ok with that and then the £4 small bowl of fries was literally cold. No need to return. "