Daily buffet breakfast (EUR 6.5 per person)
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Reviews of Hotel Première Classe Annemasse - Ville La Grand

2 out of 5
Hotel Première Classe Annemasse - Ville La Grand
3, Rue Chantemerle, Ville-la-Grand, Haute-Savoie

Reviews

7.6

Good

Rating 10 - Excellent. 100 out of 408 reviews" "
Rating 8 - Good. 173 out of 408 reviews" "
Rating 6 - Okay. 80 out of 408 reviews" "
Rating 4 - Poor. 25 out of 408 reviews" "
Rating 2 - Terrible. 30 out of 408 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Randal, Elkhart

Travelled with partner
Disliked: Amenities
Spartan
Stayed 1 night in Apr 2024
Response from AS on 16 Apr 2024
Good morning,We would like to thank you for this very positive feedback following your stay in our establishment.Sincerely,

4/10 Poor

Brian

Disliked: Staff & service
No staff at arrival had to read info on the door on how to collect key.
Stayed 1 night in Dec 2023
Response from wb on 19 Dec 2023
Good morningthat's it for any late arrival there is an automatic terminal to collect the keys. We don't have a night watchmanSincerely

10/10 Excellent

Alistair

Stayed 1 night in Jul 2023
Response from AS on 12 Jul 2023
Bonjour,Merci beaucoup pour votre commentaire. C’est toujours agréable de voir que nos efforts sont appréciés par nos clients.Cordialement,

2/10 Terrible

Tapan

Disliked: Cleanliness, staff & service, property conditions & facilities
Ridiculous experience
Stayed 1 night in Jul 2023
Response from AS on 12 Jul 2023
Bonjour,Merci beaucoup pour votre commentaire. Cordialement,

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from AS on 19 Jul 2022
Bonjour, Merci pour votre note ! Cordialement

2/10 Terrible

Muhammad Faisal

Travelled with family
Disliked: Room comfort
Stayed 1 night in Jun 2022
Response from wb on 6 Jul 2022
Bonjour Pourquoi ce commentaire ? Vous aviez une chambre familiale pour 4 personnes Aucun problème remonté de votre part à la réception

8/10 Good

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here just the one night as we were travelling back into France from Switzerland. This was a very small room but okay for a short stopover. The aircon was a bonus in the 30 degree heat, and better than other hotels we had stayed in. The wifi was good. The shower was a bit cramped but okay. We had two single beds and one of the mattresses was a complete dud with lumps etc in it. Still a good low cost option.
Stayed 1 night in Jun 2019
Response from LD on 25 Aug 2019
Thank you for your very positive comment, we are delighted that you enjoyed our hotel and your stay. Best Regards.

6/10 Okay

Jonathan, Manila Philippines

Travelled with family
Hotel was ok. We stayed only for 1 night and it was a right fit for my family.
Stayed 1 night in Aug 2019
Response from wb on 15 Aug 2019
Thanks See you a next time

6/10 Okay

Zarif

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2019
Response from LD on 11 Jun 2019
Merci d'avoir noté votre séjour, nous aurions apprécié votre retour sur ce que vous avez aimé ou pas. A bientôt.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal place to stay for enroute accommodation at a very good price. The room was small but clean and we slept well
Stayed 1 night in Jan 2019
Response from LD on 23 Jan 2019
Thank you for your comment, we are delighted that you had a good stay in our establishment. Regards

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
My stay was very nice but the locations of the hotel was difficult for me to find since I was at this location for the first time.
Stayed 1 night in Dec 2018
Response from LD on 30 Dec 2018
Hello, Thank you for your comment, we are delighted that you enjoyed your stay, you should have contacted us to guide you to the hotel. Hope to see you soon

8/10 Good

Verified traveller

clean and functional
The hotel was clean and the room was spacious enough. The staff was nice, offered to help.
Stayed 1 night in Sep 2018
Response from LD on 16 Sept 2018
Hello, thank you for your comment, we are delighted that you had a good stay in our establishment, looking forward to seeing you again soon.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
A hotel to avoid!
The hotel had a huge problem with electricity. Electrical outlets for the whole floor were out for most of our multiple-day stay. Room key wouldn't work most of the time. Very slow WIFI. Hotel reception closes at 21h00, and there are no instructions as to how to use the automatic kiosk for checking in after that time. And no way to contact emergency personnel from the kiosk.
Stayed 4 nights in May 2018
Response from wb on 9 Jul 2018
All the intructions are write on the door to the reception outside and inside

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Clean, friendly staff ... small rooms and shower
Stayed 1 night in May 2018
Response from wb on 9 Jul 2018
Thank See you a next time

8/10 Good

Verified traveller

Liked: Property conditions & facilities
it was a little tight for 3 people. The first room checked into, the toilet was out of order. The hotel staff moved us immediately into another room..The Wifi was Great!
Stayed 2 nights in Oct 2017
Response from william on 16 Nov 2017
Thank you for these positive comments, see you soon on Ville la grand Cdt WB

2/10 Terrible

Oswaldo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really bad hotel
The room smells like someone was smoking all night
Stayed 1 night in Oct 2017
Response from Mr BOURGEOIS on 16 Nov 2017
Thank you for these comments, we fight against the smokers inside the rooms, see you soon on Ville la grand Cdt WB

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Response from Mr BOURGEOIS on 16 Nov 2017
Merci pour ces commentaires A bientôt WB

2/10 Terrible

Kapil, Richmond Hill, ON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel, rude staff - worst experience ever
Hotel information is very unrepresentative of the reality. Room was not tidy and bathroom was in a bad shape. Bathroom curtain even had mould. Cleaning staff didn't clean the room after our first night even though we had the proper sign up on the door knob. They just reversed the sign and didn't enter. Next evening when we complained to the front office staff, they said they couldn't do anything about it.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good and decent - get what you pay for
The hotel is very good for what you pay - but do not expect too much paying that little! The room is very small and shower even smaller! But all was in order and staff was very kind and effective. Be aware that they do have automatic check in post 9PM, so if you are arriving later it is not a problem. The area is not nice but it is safe. I recommend for very short staying or for singles that just need a bed to crash into!
Stayed 1 night in Jun 2017
Response from Mr BOURGEOIS on 2 Jul 2017
Dear customer Thank you for your comment and it will be a pleasure to see you for a next stay Best regards

2/10 Terrible

Graham

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
A truly terrible place. Don't ever stay there. Tiny rooms, grubby, unpleasant, tiny bathroom, awful location.
Stayed 2 nights in Jun 2017
Response from Mr BOURGEOIS on 2 Jul 2017
Dear Customer We are sorry to hear that you have not been satisfied with your stay. Please note that we are available at any time to resolve any problems that may arise cordially

10/10 Excellent

Joe, Ipswich, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Staff
We had to stay in the hotel after my partner had just got out of the hospital before flying home. The check-in staff gave us a wheel chair accessible room on seeing my partner with her broken leg with no prompting. We had a late check-in and the staff gave us some fruit and yogurts. The following day they allowed us to sit in the lobby and offered my partner free coffee/ tea all day. Such amazing service from a budget hotel. All the facilities were well maintained, clean and tidy.
Response from Caroline on 20 Feb 2017
Dear Joe Thank you for this comment. Welcome to another stay with better conditions Best regards Caroline

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 16 Nov 2016
Merci A bientôt

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Cleanliness
There ants and bathroom smelled like pee even after been cleaned.
Response from william on 5 May 2017
Thank See you later

6/10 Okay

Dean

Liked: Cleanliness, room comfort
Clean and tidy and reasonably priced
Okay hotel, it is what it is, simple but clean and tidy. Beds comfortable and room clean and tidy fine for an overnight into the Alps.
Response from Mr BOURGEOIS on 25 Jun 2016
Thank you Best regard

6/10 Okay

Verified traveller

If you are checking in late be aware the reception is not 24hrs and the auto checkin was inoperative
Response from Mr BOURGEOIS on 25 Jun 2016
Thank But after 9pm you have a phone number to keep your key if you have a problem Best regard

6/10 Okay

THI THANH VAN

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Mr BOURGEOIS on 2 Apr 2016
Thank,you Have a nice day

8/10 Good

adelia, llanelli

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
clean but small
did the job.room not very spacious but clean.we had a family room for 2 adults and 1 child .enough space for family but not suitcases.booked 3 nights but only stayed 1.if a couple fine but not a family.
Response from Mr BOURGEOIS on 26 Dec 2015
See you a next time Best regard

4/10 Poor

Ismail, u.a.e

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good
Very small room with airplane toilet.
Response from Mr BOURGEOIS on 23 Apr 2016
Thank But it's hotel first class

10/10 Excellent

teacher, Strathaven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap excellent room for 4
2nd teenager at 5'6" struggled with desk overhanging bed slightly but otherwise excellent for the money ~€65 for 2 nights!
Response from manager on 28 Jul 2015
dear sir Thank have a nice day The manager

8/10 Good

Margaret, Dunedin, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit isolated
The hotel was fine but you really need your own transport.
Response from william on 14 Jul 2015
thank see you a next time Best regard The manager

8/10 Good

Joseph, Bridgend, South Wales, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good value
Good value for the price. We took this place because it is cheaper than Switzerland and close to Geneva where we were visiting family. The car journey to Geneva center takes at least 35/40 minutes and if the traffic is heavy it takes 70+ minutes. There are traffic lights everywhere and they stay red for ages. Good value continental breakfast, don't expect a fry up and sadly no hot drinks available in the room like they have in the UK. Vending machine in lobby/reception is very expensive and temperamental with the coins.
Response from Mr BOURGEOIS on 7 May 2016
Thank See you later Best regard

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Does what it intended
Convenient, that's what matters. Good for its price.
Response from william on 14 Jul 2015
thank see you anext time

10/10 Excellent

Georges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La montagne
Une étape sympa 👍
Stayed 1 night in Feb 2024
Response from wb on 7 Mar 2024
Merci pour ces commentaires positifsA bientôt sur ville la grandWB

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from wb on 18 Jan 2024
Merci pour ces commentaires positifsToute l'équipe vous remercieA bientôt

10/10 Excellent

bilel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from wb on 19 Dec 2023
Merci de votre visite et de ce commentaire positifA bientôt

8/10 Good

Frederic

Stayed 1 night in Dec 2023
Response from wb on 19 Dec 2023
Merci pour ces commentairesAu plaisir de vous revoirCdt

10/10 Excellent

Marie-christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super bien
Stayed 7 nights in Oct 2023
Response from AS on 22 Oct 2023
Bonjour,Nous vous adressons nos remerciements pour ce retour très positif suite à votre séjour dans notre établissement.Cordialement,

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AS on 16 Oct 2023
Merci beaucoup pour votre superbe commentaire. C’est toujours agréable de voir que nos efforts sont reconnus par nos clients.Nous sommes ravis que vous ayez apprécié le professionnalisme de tous. Nous sommes en effet à la disposition de nos clients pour leur permettre un séjour agréable.Ce sera un plaisir de vous recevoir à nouveau dans notre hôtel.À très vite,

10/10 Excellent

Balaji

Stayed 1 night in Aug 2023
Response from AS on 23 Aug 2023
Bonjour,Nous vous adressons nos remerciements pour ce retour très positif suite à votre séjour dans notre établissement.Cordialement,

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Juste que les prix ont trop augmentés
Stayed 1 night in Aug 2023
Response from AS on 13 Aug 2023
Bonjour, Nous vous adressons nos remerciements pour ce retour suite à votre séjour dans notre établissement.

6/10 Okay

Attoumani

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Pas terrible
Literie pas très confortable, le matelas et oreillers laisse à désirer . Manque de serviette pour les pieds. Vraiment trop petit pour deux.
Stayed 1 night in Aug 2023
Response from AS on 13 Aug 2023
Bonjour, Nous vous adressons nos remerciements pour ce retour suite à votre séjour dans notre établissement.

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Un passage rapide
Un hôtel de passage uniquement. Arrivé à 21h parti à 5h.
Stayed 1 night in Aug 2023
Response from AS on 10 Aug 2023
Dear Sir, Thank you very much for your wonderful comment. It is always nice to see that our efforts are recognized by our customers. We are delighted that you appreciated everyone's professionalism. We are indeed at the disposal of our customers to allow them a pleasant stay. It will be a pleasure to welcome you again in our hotel.See you soon,

10/10 Excellent

Sylvie

Stayed 1 night in Aug 2023
Response from AS on 7 Aug 2023
Merci beaucoup pour votre superbe commentaire. C’est toujours agréable de voir que nos efforts sont reconnus par nos clients. Nous sommes ravis que vous ayez apprécié le professionnalisme de tous. Nous sommes en effet à la disposition de nos clients pour leur permettre un séjour agréable.Ce sera un plaisir de vous recevoir à nouveau dans notre hôtel. À très vite

6/10 Okay

Maria Betania

Stayed 1 night in Jul 2023
Response from AS on 16 Jul 2023
Bonjour,Nous vous remercions pour votre retour après avoir séjournée au sein de notre établissement.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très sympa
L accueil est chaleureux et formidable. Merci à l équipe de la réception, des personnes bienveillantes et agréables. Petit bémol au niveau de la femme de ménage qui entre dans la chambre sans prévenir à 8h30 et qui remet ça à 10h...et qui tape à 10h45 pour signaler qu il faut partir...
Stayed 3 nights in Jul 2023
Response from AS on 11 Jul 2023
Cher Monsieur, Merci beaucoup pour votre superbe commentaire. C’est toujours agréable de voir que nos efforts sont reconnus par nos clients.Nous sommes ravis que vous ayez apprécié le professionnalisme de tous. Nous sommes en effet à la disposition de nos clients pour leur permettre un séjour agréable.Ce sera un plaisir de vous recevoir à nouveau dans notre hôtel.À très vite,

8/10 Good

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from AS on 6 Jul 2023
Bonjour,Nous vous remercions pour votre retour !Cordialement,AS

2/10 Terrible

Nadia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haltet euch fern
Wir haben für 17 Personen 5 Zimmer gebucht. Um 18:30 Uhr waren wir da zum einchecken und es war keiner mehr an der Rezeption. Also mussten wir über ein Check in Automat einchecken was wir erstmal lange suchen mussten. 3 Zimmer Karten haben wir dann bekommen. Danach hatte der Automat nicht genügen Zimmer Karten. Telefonisch hat man niemand erreicht. In der Zeit kamen noch 2 Familien die nicht einchecken konnten. Wenn das Hotel weiß wieviele Menschen gebucht haben. Dann befüllt man den Automat so das es genügend Karten gibt und das jeder einchecken kann. Nach 5 Std Kampf mussten wir uns ein anderes Hotel suchen. Das Hotel wollte auch uns die Kosten nicht erstatten obwohl keiner in dem Hotel geschlafen hat. Dann empfehle ich diese Unterkunft mit Kinder auf keinen Fall , es liegt so abgelegen und man bekommt Angst. Haben dann das Ibis Hotel gebucht und es hat uns so gerettet. Lieber das Ibis Hotel anstatt dieses.
Stayed 1 night in May 2023
Response from AS on 6 Jul 2023
Hello, First of all, our reception is always open with the schedules which are announced 7 days a week.Thus, in our establishment there is always a person on call who is available 24 hours a day.So at 6:30 p.m. we didn't have anyone with that name to check-in.Cordially,

10/10 Excellent

Jose

Stayed 1 night in Jun 2023
Response from AS on 6 Jun 2023
Bonjour,Merci beaucoup pour votre superbe commentaire. C’est toujours agréable de voir que nos efforts sont appréciés par nos clients.Cordialement,AS.

8/10 Good

essam

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice workers. Super receptions.
Stayed 3 nights in May 2023
Response from AS on 23 May 2023
Hello, Thank you very much for your wonderful comment. It's always nice to see that our efforts are appreciated by our customers. Sincerely,A.S.

10/10 Excellent

Fany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super accueil
Très bon accueil, souriant serviable et agréable
Stayed 2 nights in May 2023
Response from AS on 21 May 2023
Bonjour,Nous vous adressons nos remerciements pour ce retour très positif suite à votre séjour dans notre établissement.Cordialement,AS.