Search Hotels in Villa Salma, Samaná

"During my stay, I can say that I was somewhat disappointed when it came to the service from some of the staff. When visiting the restaurants and buffet, most of the employees were not very attentive. Maybe one or two people would greet you warmly and make you feel welcome. There were several occasions where we were not even offered water at the table, and when requesting something simple, the staff would either disappear or forget to bring it. I’m not sure if this was due to the hotel being understaffed or another issue. On the first night, I called reception to request someone to check the air conditioning in my room, but no one ever showed up. Additionally, room service was not provided at any time during my stay. On a positive note, I had a very good experience at the bar. The employees there were much more attentive, especially Jose, who consistently went above and beyond to make guests feel welcome and comfortable. He always served with a smile and truly made a difference in the overall experience."

"The hotel was great. The restaurants below the hotel gave us food poisoning so I would not recommend that and there are roosters next door that wake you up very early in the morning."

"Just perfect"

"Great place to spend the weekend"

"Was a peaceful experience"

"En Terrenas un lugar magnifico"

"Awesome!"

"The place was almost perfect with the listing. We sent a message before arrival to make sure they had luggage storage after checkout and to have 24hr service reception this is why we booked it and the hotel confirmed with a message. Once arrival, the receptionist was very nice and friendly and we asked again about luggage storage and said they do have it and wouldn’t be an issue also said will respond when needed but we never really got replies back from her the next day. When checkout we went to reception to checkout and we have to wait 10 min under the sun at noon to get the receptionist to come to open the door as she was busy doing something else. The other service people came and were confused what we needed. It was very frustrating as specifically we wanted a 24 hour reception for this reason and wasn’t the case. Once the receptionist arrived which was a different from the previous day, she said that they did not have luggage storage and that they don’t store it. We can leave it at front desk, but that they will be unsafe due to multiple people coming and going in the reception. She was very defensive throughout the conversation, we lost our trust and left with our luggage. The place is clean and has everything you need expect one important thing we needed customer service,"

"The place is very good for the price, perfect location right on the Beach. The staff are very helpful"