Title: SureStay Hotel by Best Western Vientiane Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=3742&destination=Vientiane%2C+Vientiane+Prefecture%2C+Laos&selected=44377570&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # SureStay Hotel by Best Western Vientiane Start the day in this lively neighborhood with fresh coffee from the on-site cafe, then return for a satisfying dinner at the restaurant ## Photo gallery for SureStay Hotel by Best Western Vientiane ![Bar (on property) - SureStay Hotel by Best Western Vientiane (Vientiane)](https://images.trvl-media.com/lodging/45000000/44380000/44377600/44377570/23063d74.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby sitting area - SureStay Hotel by Best Western Vientiane (Vientiane)](https://images.trvl-media.com/lodging/45000000/44380000/44377600/44377570/b64d46f7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - SureStay Hotel by Best Western Vientiane (Vientiane)](https://images.trvl-media.com/lodging/45000000/44380000/44377600/44377570/2735dc36.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - SureStay Hotel by Best Western Vientiane (Vientiane)](https://images.trvl-media.com/lodging/45000000/44380000/44377600/44377570/1ac0aa4a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Room, 1 King Bed, Balcony, River View | Minibar, desk, free WiFi - SureStay Hotel by Best Western Vientiane (Vientiane)](https://images.trvl-media.com/lodging/45000000/44380000/44377600/44377570/72a05721.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies SureStay Hotel by Best Western Vientiane sits in Chinatown's center, offering continental breakfast and reliable high-speed WiFi. Guests can grab coffee at the cafe or relax with drinks at the bar. The helpful multilingual staff provides express check-out for smooth departures. ## Reviews 8.8 Excellent ## Popular amenities - Breakfast included - Parking included - Free Wi-Fi - Restaurant - Air-conditioning - Business services £60 includes taxes & fees 30 Mar - 31 Mar ## Room options ### Check availability for these dates Tonight [Mar 29 - Mar 30](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=44377570&PinnedHotelID=44377570&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=44377570&PinnedHotelID=44377570&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 30 - Mar 31](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=44377570&PinnedHotelID=44377570&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=44377570&PinnedHotelID=44377570&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=44377570&PinnedHotelID=44377570&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=44377570&PinnedHotelID=44377570&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=44377570&PinnedHotelID=44377570&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=44377570&PinnedHotelID=44377570&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ### View all photos for Superior Room, 1 King Bed, Non Smoking, City View ![Minibar, desk, free WiFi](https://images.trvl-media.com/lodging/45000000/44380000/44377600/44377570/e011ed38.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Non Smoking, City View 8.6 Excellent 4 reviews - City view - 291 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View ![Deluxe Room, 1 King Bed, Non Smoking, City View | Minibar, desk, free WiFi](https://images.trvl-media.com/lodging/45000000/44380000/44377600/44377570/8a2e08ca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Non Smoking, City View - City view - 344 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Suite, 1 King Bed, Balcony, River View ![Suite, 1 King Bed, Balcony, River View | Minibar, desk, free WiFi](https://images.trvl-media.com/lodging/45000000/44380000/44377600/44377570/ea7acad8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Balcony, River View - River view - 549 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Superior Room, 2 Single Beds, Non Smoking, City View ![Superior Room, 2 Single Beds, Non Smoking, City View | Minibar, desk, free WiFi](https://images.trvl-media.com/lodging/45000000/44380000/44377600/44377570/2e3bc9f5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Single Beds, Non Smoking, City View - City view - 269 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Executive Room, 1 King Bed, Balcony, River View ![Minibar, desk, free WiFi](https://images.trvl-media.com/lodging/45000000/44380000/44377600/44377570/e011ed38.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 King Bed, Balcony, River View 8.0 Very good 1 review - River view - 398 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe King Room - Non Smoking ![Minibar, desk, free WiFi](https://images.trvl-media.com/lodging/45000000/44380000/44377600/44377570/cdbc7a6a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Room - Non Smoking - Sleeps 2 ### View all photos for Executive King Room - Non Smoking ![Minibar, desk, free WiFi](https://images.trvl-media.com/lodging/45000000/44380000/44377600/44377570/b69137a4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive King Room - Non Smoking - Sleeps 2 ### View all photos for Superior Two Single Room - Non Smoking ![Minibar, desk, free WiFi](https://images.trvl-media.com/lodging/45000000/44380000/44377600/44377570/58c46b8f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Two Single Room - Non Smoking - Sleeps 2 ### View all photos for Superior King Room - Non Smoking ![Minibar, desk, free WiFi](https://images.trvl-media.com/lodging/45000000/44380000/44377600/44377570/162e687f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior King Room - Non Smoking - Sleeps 2 ### View all photos for Suite - Non Smoking ![Minibar, desk, free WiFi](https://images.trvl-media.com/lodging/45000000/44380000/44377600/44377570/7a359415.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite - Non Smoking - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVientiane-Hotels-SureStay-Hotel-By-Best-Western-Vientiane.h44377570.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVientiane-Hotels-SureStay-Hotel-By-Best-Western-Vientiane.h44377570.Hotel-Information) ## About the area Chinatown, a neighbourhood in Vientiane, is home to SureStay Hotel by Best Western Vientiane. Mekong Riverside Park and Lao National Ethnic Culture Park reflect the area's natural beauty and area attractions include Lao National Culture Hall and VS Fishing Park. [Visit our Vientiane travel guide](https://www.expedia.co.uk/Vientiane.dx3742) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C17.96511%2C102.60282&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mo6PNpfzMwwo7NXUTx1HPrW_BPw=) 101 Chao Anou Road, Vientiane, 85621 ### What's nearby - ![Mekong Riverside Park](https://images.trvl-media.com/place/553248621562861610/42b0b83d-f6b5-40c7-b728-78b0e56114a9.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mekong Riverside Park 5 min walk \- 0.3 miles - Ban Anou Night Market 7 min walk \- 0.4 miles - Lao National Museum 8 min walk \- 0.5 miles - Laos National Stadium 12 min walk \- 0.7 miles - Talat Sao 15 min walk \- 0.8 miles ### Getting around - Nong Khai Na Tha Station 31 min drive - Vientiane (VTE-Wattay Intl.) 11 min drive ### Restaurants - คาเฟ่ อเมซอน 2 min walk - 3 Euy Nong Restaurant 1 min walk - The Living Room 1 min walk - Restaurant 1 min walk - The Cabana Design Studio&Cafe 2 min walk ## About this property ### SureStay Hotel by Best Western Vientiane Hotel located in Chinatown Consider a stay at SureStay Hotel by Best Western Vientiane and take advantage of free continental breakfast, a coffee shop/cafe and a bar. Free in-room WiFi is available to all guests, along with a 24-hour business centre and a restaurant. You'll also enjoy the following perks during your stay: - Free self-parking and valet parking - Express check-out, multilingual staff and tour/ticket information - Concierge services, a 24-hour front desk and a porter/bellboy Room features All 68 rooms have comforts such as air conditioning and bathrobes, in addition to thoughtful touches such as free WiFi and minibars. More amenities include: - Free toiletries and hairdryers - 32-inch Smart TVs with satellite channels - Daily housekeeping, desks and phones ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/105000000/104100000/104094900/104094805/w3837h2559x3y3-07adcbcf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### DoubleTree by Hilton Vientiane Vientiane - Pool - Parking included - Free Wi-Fi - Restaurant 9.6 Exceptional 107 reviews £64 includes taxes & fees 3 Apr - 4 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=104094805&PinnedHotelID=104094805&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/4000000/3420000/3411300/3411222/f14a6aa4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Le Charme Vientiane Hotel Vientiane - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.6 Excellent 388 reviews £43 includes taxes & fees 1 Apr - 2 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=3411222&PinnedHotelID=3411222&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/110000000/109630000/109629800/109629721/54bc3a63.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amari Vientiane Laos Vientiane - 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18 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-18&selected=104817140&PinnedHotelID=104817140&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=44377570&PinnedHotelID=44377570&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=44377570,104094805,3411222,109629721,95857826) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Free valet parking on site - Limited on-site valet and self parking ### Food and drink - Free continental breakfast available daily 6:30 AM to 10:30 AM - A bar/lounge - A coffee shop/cafe - A restaurant - Snack bar/deli ### Family friendly - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Business services - 24-hour business centre ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to lift - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk ### More - 1 building - 10 floors - Art Deco architecture - Built in 2019 - Designated smoking areas ## Room amenities ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Slippers - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 32-inch smart TV with satellite channels ### Food and drink - Minibar ### More - Air conditioning - Desk - Phone ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for LAK 225000.0 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of LAK 500000 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Rollaway bed fee: LAK 225000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher and a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Construction is underway at a neighbouring building and there may be noise disturbance from the construction work ### Property is also known as Surestay By Best Vientiane SureStay Hotel by Best Western Vientiane Hotel SureStay Hotel by Best Western Vientiane Vientiane SureStay Hotel by Best Western Vientiane Hotel Vientiane ## Frequently asked questions ### Is SureStay Hotel by Best Western Vientiane pet-friendly? ### How much does it cost to stay at SureStay Hotel by Best Western Vientiane? ### How much is parking at SureStay Hotel by Best Western Vientiane? ### What time is check-in at SureStay Hotel by Best Western Vientiane? ### What time is check-out at SureStay Hotel by Best Western Vientiane? ### Where is SureStay Hotel by Best Western Vientiane located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## SureStay Hotel by Best Western Vientiane Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.0 Amenities ### 8.6 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 35 8 - Good 18 6 - Okay 4 4 - Poor 2 2 - Terrible 2 ## Reviews Verified ### 8/10 Good #### Michelle 11 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities New rooms with clean and modern designs. Great amenities with good gym in the next building. Staff was very sweet. ##### Michelle Stayed 2 nights in Feb 2026 Verified ### 10/10 Excellent #### Fue 29 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything about this place was excellent! Staff were very helpful and friendly. Will book again in the future! Thanks SureStay! ##### Fue Stayed 4 nights in Dec 2025 Verified ### 10/10 Excellent #### EDGAR 6 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel location, staff service and cleanliness are very good plus good selection of dishes for breakfast. ##### EDGAR Stayed 3 nights in Jan 2025 Verified ### 8/10 Good #### Vincent 24 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good value Very good value stay at a great location. Will stay here again. ##### Vincent Stayed 4 nights in Jan 2025 Verified ### 10/10 Excellent #### Verified traveller 30 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent stay in the heart of Vientiane This is a very good hotel - clean, and excellently located right in the heart of the Vientiane. The rooms are spacious and very comfortable, perfect for relaxing after a day of exploring the city. Be sure to visit the rooftop bar for a pleasant experience with beautiful views of Vientiane. ##### Verified traveller Stayed 2 nights in Apr 2025 Verified ### 8/10 Good #### Ki Bong 30 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and nice location. ##### Ki Bong Stayed 12 nights in Sep 2024 Verified ### 10/10 Excellent #### Keng 15 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is a wonderful stay for my fiancée and her parents to stay in. It is close to night market where I enjoy shopping with my family. I would love to stay at this hotel again. ##### Keng Stayed 1 night in Jan 2025 Verified ### 10/10 Excellent #### Ya 23 May 2025 Liked: Cleanliness, amenities, property conditions & facilities We thoroughly enjoyed our stay here. Great location and great views from our balcony. The staff are all amazing, everyone was so friendly and attentive. Our Deluxe room had everything we needed and more. Very well managed and cared for hotel, might be one of the best in Vientiane. Wonderful! ##### Ya Stayed 5 nights in May 2025 Verified ### 10/10 Excellent #### Michael 15 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities The property has an excellent sky rooftop bar and restaurant. I enjoyed a number of evenings watching the sun go down. The staff were warm and engaging. Most enjoyable stay ##### Michael Stayed 4 nights in Feb 2025 Verified ### 8/10 Good #### Didier 4 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Decent place to stay in the downtown tourist area, very close to the night market and many other dining options. Rooftop bar is quite nice ##### Didier Stayed 1 night in Jun 2024 Verified ### 10/10 Excellent #### Sung A 3 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities This hotel is flawless! Everything exceeded my expectations, from cleanliness and service to location. I'm truly grateful for the comfortable and delightful stay this hotel provided. ##### Sung A Stayed 2 nights in Nov 2024 Verified ### 10/10 Excellent #### Ieng 4 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I stayed here 3 weeks, and overall experience had been exceptional. The room was clean, and there was a variety of breakfast options. The staff were courteous, friendly, and accommodating to our requests. I highly recommend this hotel as it’s a quick walk to the Night Market and a few blocks from the Night Food Market. ##### Ieng Stayed 17 nights in Jan 2025 Verified ### 10/10 Excellent #### Sinhpraseuth 2 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great services and amenities. Locatec in the heart of the city. Walking distance to almost everything ##### Sinhpraseuth Stayed 3 nights in Dec 2024 Verified ### 10/10 Excellent #### genevieve 22 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Cute hotel from which you can walk to the river and the night market. Many temples and monuments close by too. Breakfast was good. There is a roof top bar which will be noisy if you get a room on the 9th floor ( roof top is on 10th). When they close, they move the furniture around... ##### genevieve Stayed 2 nights in Feb 2024 Verified ### 4/10 Poor #### Yuri 31 Dec 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities If you like rollercoaster rides, you’ll love their shower. One minute it gives you burning hot water then it turns to solid cold shower. It happens every few min. Inside the shower was rusty and mouldy. Front desk ladies and the lady manager need to learn hospitality attitude and services from their serving staff. Servers from bartenders and breakfast people were very nice except those rude cold ladies at front, especially the middle aged manager. When I asked for a late check out, one lady wanted to charge me. I then asked another gentleman later again who allowed me to stay a little longer. ##### Yuri Stayed 1 night in Dec 2024 Verified ### 8/10 Good #### Andrew 7 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice place. Would recommend. ##### Andrew Stayed 1 night in Mar 2025 Verified ### 10/10 Excellent #### Joy 13 Nov 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great hotel, location is great. Great staffs and very clean. ##### Joy Stayed 2 nights in Nov 2022 Verified ### 8/10 Good #### Joy 14 Nov 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great service,great location and very clean. ##### Joy Stayed 2 nights in Nov 2022 Verified ### 8/10 Good #### SAMPHANH 24 Mar 2025 Liked: Amenities Close to river ##### SAMPHANH Stayed 2 nights in Mar 2025 Verified ### 10/10 Excellent #### SAMPHANH 7 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Road construction ##### SAMPHANH Stayed 3 nights in Apr 2025 Verified ### 8/10 Good #### Purobi 21 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel. Check in was stressful s the young man could not find my reservation for over 5 minutes. It seemed that he did not quite know how to read English. ##### Purobi Stayed 1 night in Feb 2025 Verified ### 6/10 Okay #### Donna 27 Mar 2024 Liked: Cleanliness The hotel needs upgrading. The room service food was terrible. ##### Donna Stayed 2 nights in Mar 2024 Verified ### 2/10 Terrible #### Paul 15 Oct 2024 Disliked: Staff & service, amenities, property conditions & facilities Rude and ugly staff attitude… as African American can feel subtle discrimination from manager and front desk. Please avoid ##### Paul Verified ### 8/10 Good #### Verified traveller 11 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stingy It served its purpose and the heart of Vientiane. Don’t drink the water. Don’t add ice to your drink! Of the three days I was there, I was sick 1 1/2\. I kept asking them for toilet paper and they bring me one roll at a time. With vomiting and explosive diarrhea it was just annoying to have to call them every few hours for toilet paper. I told them I was sick. They had a restaurant at the bar, but not one really for lunch. But they also didn’t offer room service. I had to convince them to bring me my food to me. It stated there was a minibar, but there was no minibar. These are all minor issues. The room was fabulous. ##### Verified traveller Stayed 4 nights in Jun 2024 Verified ### 4/10 Poor #### Yuri 31 Dec 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities At check in, front desk lady requires CASH deposit of 30USD. When I only had 20 dollar bills, she just kept 40 because she didn’t want to give me a change. She then asked me some questions that made me assume this hotel is often used for “funny” business with some unwanted overnight guests. Of course someone like me with a US passport, a solo female Traveller who is obviously married, who looks more Asian than American couldn’t possibly be booking an “executive”room all to herself. Good start. AC worked like a champ. Sloppy housekeeping. Breakfast had limited selections but they will make eggs if you ask. Bar upstairs is very nice but can get loud. I would not stay in their suite which is on the same level as their popular bar (I made that mistake in my previous trip in a similar hotel setting). When I first saw the tv listing inside the remote box (shown) was very nice except the info was incorrect. To me, their view of “service” is “what can we get away with” rather than “how can we better serve our customers.” ##### Yuri Stayed 4 nights in Dec 2024 ---