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Overview of Mercure Hotel Raphael Wien

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In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
UNESCO Sustainable Property

Mercure Hotel Raphael Wien

4 out of 5

3.8/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

    Popular LocationMariahilfer Street5 min walk
    Popular LocationWiener Stadthalle19 min walk
    Popular LocationNaschmarkt11 min drive
    AirportVienna (VIE-Vienna Intl.)31 min drive

Choose dates to view prices

About this area

Vienna

Located in Vienna's Mariahilf neighbourhood, Mercure Hotel Raphael Wien is in the city centre and near a metro station. Vienna State Opera and Albertina are cultural highlights, and some of the area's popular attractions include Museum of Natural History and Schoenbrunn Zoo. Looking to enjoy an event or a game? See what's going on at Wiener Stadthalle or Ernst Happel Stadium. Guests appreciate the hotel's convenience for public transportation: Gumpendorfer Street U-Bahn is 3 minutes on foot and Margaretengurtel U-Bahn is 6 minutes.
Popular Location

What's nearby

  • Mariahilfer Street - 5 min walk
  • Wiener Stadthalle - 19 min walk
  • Naschmarkt - 11 min drive
  • Museum of Natural History - 11 min drive
  • Austrian Parliament Building - 12 min drive

Getting around

  • Gumpendorfer Street U-Bahn - 3 min walk
  • Westbahnhof station - 8 min walk
  • Vienna International Airport (VIE) - 32 min drive

Restaurants

  • Travel Shack Vienna - 3 min walk
  • Happy Buddha - 4 min walk
  • Känguruh - 4 min walk
  • Donaudelta - 5 min walk
  • Mill - 5 min walk

About this property

Mercure Hotel Raphael Wien

Eco-friendly Vienna hotel in Mariahilf, walk to Mariahilfer Street
Along with a 24-hour fitness centre, this smoke-free hotel has a sauna and self parking. WiFi in public areas is free. Additionally, a business centre, a meeting room and concierge services are on-site. All 78 rooms provide conveniences such as fridges and coffee makers, plus in-room free WiFi and flat-screen TVs with cable channels. Other amenities available to guests include free local calls, hairdryers and safes.
Mercure Hotel Raphael Wien offers 78 forms of air-conditioned accommodation with a safe and coffee/tea makers. 32-inch Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a sauna and a 24-hour fitness centre.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (EUR 16 per day)
  • Limited on-site parking
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: EUR 16 per person

Things to do

  • 24-hour fitness centre
  • Sauna

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Hungarian
  • Romanian
  • Russian
  • Serbian
  • Slovenian
  • Thai

Business services

  • Business centre
  • A meeting room

More

  • Renovated entire property – May 2016
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Fridge

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

This property is closed from 23 April 2021 to 16 May 2021 (dates subject to change).
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 35.0 per stay.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 16 per person (approximately)
  • Airport shuttle fee: EUR 45 per vehicle (one way)
  • Covered self-parking fee: EUR 16 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: EUR 35.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Das President
Das President Hotel
Das President Vienna
Hotel Das
Mercure Hotel Raphael Wien Opening June 2016 Vienna
Hotel Das President Vienna
Mercure Hotel Raphael Wien Opening June 2016
Mercure Raphael Wien Opening June 2016 Vienna
Mercure Raphael Wien Opening June 2016
Mercure Hotel Raphael Wien Vienna
Mercure Raphael Wien Vienna
Mercure Raphael Wien
Mercure Hotel Raphael Wien (Opening June 2016)
Mercure Raphael Wien Vienna
Mercure Hotel Raphael Wien Hotel
Mercure Hotel Raphael Wien Vienna
Mercure Hotel Raphael Wien Hotel Vienna

Frequently asked questions

3.8
Good
Rating 5 - Excellent. 41 out of 145 reviews
5 - Excellent 28%
Rating 4 - Good. 63 out of 145 reviews
4 - Good 43%
Rating 3 - Okay. 21 out of 145 reviews
3 - Okay 14%
Rating 2 - Poor. 13 out of 145 reviews
2 - Poor 9%
Rating 1 - Terrible. 7 out of 145 reviews
1 - Terrible 5%

4.2/5

Cleanliness

3.9/5

Staff & service

3.5/5

Amenities

3.8/5

Property conditions & facilities

1/5 Terrible

Stayed 4 nights in Jun 2020

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service
Hotel has a nice location and it's very cozy. There is a low shelf above the sink in the bathroom, which makes really hard to wash your face without wetting the floor. Apparently there is a leak in the bathtub or in the bathtub glass door. We slept on a twin bed (not double as expected) with two separated blankets.
Stayed 3 nights in Jan 2020

2/5 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2019

3/5 Okay

Liked: Cleanliness
Stayed 1 night in Sep 2019

5/5 Excellent

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019